Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust features, user-friendly interface, and ability to simplify wholesale operations. It's praised for its wholesale pricing, bulk order management, and exclusive sales access for members. It's ideal for businesses looking to differentiate their B2B and B2C customers, offering solutions for customer registration, custom pricing, and quantity breaks. The support team is noted for their quick responses and tailored solutions. Its seamless integration with Shopify and adaptability to growing customer segments make it a valuable tool in the B2B sector.

September 30, 2022

I recently need to contact the support team to help with a wholesale pricing display problem in the app. The team's response was immediate and the problem quickly identified and resolved. I would therefore like to thank Jonas and the team of Nguyen Dinh Khanh, Nguyen Ngoc Hai. Thank you.

Diemen's
Australia
11 months using the app
Edited March 29, 2023

Me han ayudado Jennie y al técnico Duc Nguyen Van, me han solucionado un problema en menos de 24 horas y todo muy bien. Me han modificado la plantilla para que los clientes mayoristas puedan ver los precios personalizados en la página de la tienda. Ya se estaban quejando porque no veian los precios reducidos. Asique en menos de 24 horas el tecnico Duc y Jennie me han ayudado. Me toca traducirlo al ingles pero de todas formas nos entendemos con el traductor de google.
Actualización: no me resuelven los problemas, además tardan más de 24 horas en contestar, en españa resuelven las cosas a las 9 de la mañana y luego desaparecen 24 horas

Jennie and the technician Duc Nguyen Van have helped me, they have solved a problem in less than 24 hours and everything is fine. I have modified the template so that wholesale customers can see custom prices on the store page. They were already complaining because they did not see the reduced prices. So in less than 24 hours the technician Duc and Jennie have helped me. I have to translate it into English but we still don't understand with the google translator.
Update: they do not solve my problems, they also take more than 24 hours to answer, in Spain they solve things at 9 in the morning and then they disappear for 24 hours

Actualización: han solucionado todo hasta el limite de lo que ellos puede, intentan ayudarte en lo máximo posible,todo funcionó rápido al dejarle una reseña negativa, pero era necesario para poder mejorar nuestra web

Natural Esential
Spain
9 months using the app
BSS Commerce replied March 27, 2023

A great thanks from Jennie and the team for the update.

If you might have any other concerns, don’t forget to reach the team at sales@bsscommerce.com and we will be right there.

Take care!

Edited March 10, 2022

It's not the perfect solution, because you have to assign coupon codes for the wholesale customers through the app. Your wholesale customers can't use "normal" Shopify coupon codes while using this app, which most rewards programs incompatible. (Because most rewards programs create coupon codes when someone redeems their points, but these codes are regular Shopify codes that wholesale customers can't use.) After a lot of experimenting with many apps, we have found a reward program that will work alongside this app - a reward program that uses gift cards instead of coupon codes. It's not the ideal solution for us, but we have adjust and it works fine now. The support always gets back to you within a day and is very helpful, and the app has a lot of features. Overall I'm very happy with it.

Kavella
United States
8 months using the app
BSS Commerce replied August 24, 2021

Thank you for your kind words and hope you enjoy our app so far.

A great thanks from Stephanie and the team.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Regards,

Stephanie and BSS Commerce team.

October 31, 2022

Just started using the app, so can't talk about the success yet, but I can tell that the set-up was really straightforward, and the help we got from Joy as customer support was really quick and good.

RAVI
Belgium
3 months using the app
BSS Commerce replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

January 18, 2022

Bonjour,
J'ai installé l'application il y a déjà quelques mois. Le support technique est disponible pour me guider dans l'installation et le paramétrage de l'application. Encore aujourd'hui, Jonas et Hoa Duong m'ont accompagné dans la mise en place des options, un grand merci pour leur professionnalisme.
Aurélie

INEX HOME
France
3 months using the app
BSS Commerce replied January 18, 2022

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

Edited March 10, 2023

Pricing rules not available at variant level. App can not increment or decrement the prices of variant skus independently, they are all tie up with parent.

Alabama Wholesale Socks
United States
2 months using the app
BSS Commerce replied February 26, 2023

Hi there, so sorry for the bad experience that you were facing.

However, we have double-checked carefully with our team and it seemed like you have been using another app to setup your sale price which might have affected your Buy It Now button. Also, when customers haven't logged-in, we couldn't see any Buy It Now button. In this case, may we please know if you are using Buy Now button from another app or it's from the theme default or you guys have customized it?

Regarding the CP is not available at variant level, we are really sorry for this. However, this is a huge function which would require quite many resources to search and deal with. And currently, our team is still researching to seek for a proper solution to update this feature. At the same time, Joy will continue support you our best with your case.

Many thanks for your understanding!

July 13, 2022

Josephine and Trinh Viet Anh did a great job of getting our store configured and working properly. They were quick to respond and did a great job all around.

Creative Sports
United States
2 months using the app
Edited October 27, 2021

Très bon support qui a été très réactif pour corriger des soucis d'affichage liés à l'utilisation du module. Dommage néanmoins qu'on ne puisse pas choisir d'afficher les prix en HT même avec l'abonnement le plus élevé. Cela nous aurait permis de répondre à 100% à notre besoin.

Biscuit d'Ys
France
26 days using the app
BSS Commerce replied November 2, 2021

Thanks for giving us a chance to help you and we are happy that the app works smoothly now.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

April 17, 2023

Overall good app. A bit complicated and pricey. Support is high quality if you need help with anything

Selective Micro Technologies
United States
12 days using the app
BSS Commerce replied April 19, 2023

Thank you so much for your review! We really do appreciate it.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Take care!

April 15, 2024

Riva Precision
United States
4 months using the app