Preorder, Back In Stock ‑ Stoq
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,088)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective back-in-stock notifications and pre-order management, noting a significant boost in sales and conversion rates. The app is praised for its easy installation, customizable notification buttons, and seamless integration with Shopify's POS, including SMS notifications and theme matching. Support is frequently highlighted for its prompt and attentive service, enhancing the app's value in inventory management and customer engagement.
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Great app and the customer service is great too. I had a more complicated setup as I use a custom page builder overlayed on Shopify. The team were great in helping me getting it all working despite it not being an 'Out the box" integration.
This app is extremely user friendly. It did everything I needed it to do. And when I had a question for tech support (changing the location of the notification button), they were immediately available and had the issue resolved in less than 10 minutes. I've used Shopify for years and this is absolutely the best app I've used in my shop to date. Very highly recommend!
Nice and smooth communication and helpful stuff!
Thank you so much for taking the time to leave a review :) It was my pleasure to help you customize the 'notify me' button and the sign up form to match the theme of your store.
Please reach out to us for anything, we're here to help!
-Anaam / Merchant Success Lead
Customer service was superb! Anaam guided us through every step patiently. Thanks so much!
Thank you for the kind words in your review and for the name mention as well. It was lovely connecting with you over the call to help you get started with Stoq :)
Please reach out to us if you need anything at all. We're here to help!
-Anaam / Merchant Success Lead
Customer Service is OUTSTANDING!!!! FAST and Super Helpful
First day using it, and it's really great so far, it does what we need it to. Customer service is excellent so far too, it's a Saturday and we had helping us to do what needed to be done very quickly. Looking forward to using it for a longer time and will update the review.
Thank you for taking the time to write a review. We're so glad that we were able to help you setting up the Notify me button.
Please feel free to reach out for anything, we're always here to help :)
-Prarthana/ Senior Technical Support Specialist
Very easy to setup and great support when it had a slight issue that needed some help. Works well!
Thank you so much for taking the time to leave a review :) I'm glad that I was able to help you with the Preorder button setup.
Please feel free to reach out if you need anything, we're here to help. Best of luck with everything
-Anaam / Merchant Success Lead
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very helpful customer suppport. so far haven't used a ton of features since I'm just setting up the store and haven't officially started selling yet.
This app, Stoq, is incredibly helpful and very straightforward to use. Its usability and customization options are unmatched. Additionally, the customer support is truly remarkable, for example, I had a bit of trouble with customizing a button to my exact liking, and Shashi was beyond helpful and patient, making sure my specfic needs were met. Frankly, I've never had such amazing customer support before. I highly recommend this app for your notification/widget/preorder needs.
Thank you for your fantastic review! We're delighted to hear you find Stoq helpful and easy to use. It's great to know our customization options and customer support met your needs. Shashi will be pleased to hear your kind words. Thank you for recommending Stoq! We're always here to help and wish you the best. :)
- Sneha / Merchant Success
1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.
Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance.
1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this.
2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows.
We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify.
I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team!
- Sandesh / Co-founder