Reviews (620)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for secure, automatic daily backups, allowing them to focus on growth without data loss worries. It supports restoring specific elements or entire stores, covering products, orders, customers, and themes. Seamless integration and ease of use are highlighted, with the support team praised for responsiveness and effectiveness. Customer service is consistently described as kind and proactive, providing clear guidance and efficient issue resolution.
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We lost our Website in Mar 26 while we were away. The 'bug' in the software was from Orderly emails. Rewind helped us recover our website from the backups taken by their product.
A couple of learning from this exercise might help our customers:-
1. The entire website is not backup probably because some of the linkages is in Shopify code rather than within the database.
2. This would mean what we had to do - manual fixes.
3. You can get a file from Rewind that has some technical data on it for your own backup, however, unless you have access to a Shopify type test environment and a strong programming background, its pointless.
In an environment where there are many vendors, Shopify and 3rd party Shopify approved vendors, what we have come to realise is that onus to fix the issue on a single suppier, is largely "absent". If the backup from Rewind does not work or fails to restore the site, the customer is on their own.
We appreciate you sharing your experience. Losing your store is stressful, and we're glad that Rewind's recovery brought your site back.
You're right that some items in Shopify, such as menu navigation, will require manual configuration if you want to restore them. To help clarify this, we have a Knowledge Base article on what Rewind backs up and restores for Shopify: https://help.rewind.com/hc/en-us/articles/27722238895003-What-does-Rewind-backup-for-Shopify
We hear your feedback about the export of your backup data, and we appreciate your open communication as you worked through your store recovery with our support team. If there's anything else we can help with, you can always reach us at help@rewind.com.
Saved the day after another app deleted a ton of collection - get it, when something goes wrong you'll be glad you had it installed!
Thank you for your review. We're so happy that Rewind saved the day when a third-party app caused data loss. Thanks for choosing Rewind to protect your Shopify store data.
The customer service for the Rewind app is fantastic.
Vitor spent significant time patiently providing comprehensive explanations (via email and video call) of all of the different elements of our plan and what we need to do to ensure our site can be safely restored if needed.
There are certainly aspects to be aware of when using the app - things that cannot be backed up due to privacy, API complexities, etc.
But, with help from their customer support, I now better understand what is backed-up and what is not, and can proceed with development plans knowing exactly what can be restored if need be.
Used this for more than 3 years. Logged in today and noticed that our account was deactivated because we have not logged in for over 90 days. This is a back and restore app. So we will have a need to login to check only when there is a need for a restore.
However, the app did not stop collecting the charges for all these months. To add to the woes, the account restoration also did not work.
Thank you for taking the time to share this feedback.
We understand it can be frustrating when needing to re-authenticate your account. Accounts require re-authentication for security reasons after 90 days of inactivity. You can easily re-authenticate by clicking the confirmation link sent to your email. This is a standard practice to protect the integrity of your Rewind account. Rest assured, your backups have been running the entire time.
Our support team has reached out directly and remains available to help you. We appreciate your collaboration and the opportunity to sort this out together.
I recently lost 17,000 email addresses which we had accumulated over a serious amount of time. Rewind was able to recover all of them for me. They made it easy for me to do this and I totally appreciate this service.
Thank you for taking the time to share this feedback. It's fantastic to hear that the recovery process was easy for all 17,000 email addresses for your Shopify store. Thank you for continuing to choose Rewind to protect your Shopify data.
Rewind Backups was easy to install and started protecting our store data immediately. The interface is straightforward, and the features provide peace of mind knowing our Shopify data is being securely backed up.
We did experience a login issue initially, but their support team was responsive, helpful, and followed through on all communication until everything was resolved. It’s reassuring to know our store data is protected, and we appreciate the reliability and support behind the application.
Thank you for taking the time to share this feedback. We're happy to hear that Rewind was easy to install and started protecting your store right away. It's also great to hear that our support team followed through on the login issue until everything was fully resolved. Thank you for choosing Rewind to protect your Shopify data.
Great customer service. Quick and accurate help.
Over the years, Rewind's customer service has always replied quickly and has been exceptional. We haven't had to do anything but let the service do its job. We feel confident and safe using this product.
Thank you for your thoughtful feedback. We're thrilled to hear that our support team has been helpful, and that you feel confident using Rewind. We appreciate you taking the time to share your experience!
Support have been great responding to my queries and assisting with requests I have made.
We have two Shopify sites that use the Rewind Backup app, and their support was happy to talk me through setting up the app on our second site so that we could bundle them both into one subscription.
They also have several different types of subscription and helped me choose the one that worked best for us.
We're thrilled that you've had a great experience with our Customer Support team, and we were able to help you bundle your Shopify sites into a single subscription. Thank you for sharing this feedback, and for choosing Rewind to protect your Shopify data.
Waited on meeting even though I was 9 minutes late and was courtiuos and helpful.
