Reviews (1,033)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust backup capabilities, emphasizing its automatic feature that secures critical data like products, themes, and customer information. They appreciate the quick restoration options that minimize downtime, enhancing business continuity. The app is noted for its user-friendly operation and seamless background functionality, allowing merchants to focus on core activities. Support is frequently praised for responsiveness and effectiveness, often providing help outside standard business hours. Merchants view it as a worthwhile investment for risk mitigation and peace of mind.

November 7, 2024

I emailed their support and they were very responsive. Brittney Durston was the associates name that took care of me and she was prompt and very helpful. I have my backup downloaded a day later.

Sacion Lacosy
Croatia
1 day using the app
September 3, 2024

Easy to use, fast and responsive support, great documentation.

cpap.com
United States
10 months using the app
August 29, 2024

Straightforward integration and great support. I wanted to download a copy of my backup files and the support team helped me straight away.

Sugarberry Shimmy
Australia
3 days using the app
July 14, 2024

Great support from Brittney and the team at Rewind regarding our account setup. Thank you

Ever Vessel
Australia
Over 3 years using the app
July 14, 2024

Brittney was fantastic helping us with our Backup. All sorted very quickly. Thank you

Aberdeen Sewing Machines
United Kingdom
4 months using the app
June 17, 2024

I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.

Nostara | Home Fragrance | Perfume | Bodycare
United Kingdom
Almost 3 years using the app
October 28, 2024

World class assistance and help!
Thank you folks!

SHONGear Designs
United States
About 3 hours using the app
May 24, 2024

We got this to feel a sense of security in case anything ever happened to our store. However, the one time we need to actually use a backup, we find out that they don't actually backup metafields, despite it being listed on the pricing cards above. Metafields are crucial to our store. After talking with support, I understand that they've said that the Shopify API doesn't allow them to back this up. But then don't list it and have me feeling surprised when the backup isn't there.

Luna Templates
United States
10 months using the app
Rewind replied May 28, 2024

Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy your metafield issues, as we should be able to support this. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.

June 25, 2024

i uninstalled and im still being charged monthly

Mind. Body. Soul.
United States
Over 1 year using the app
Edited May 29, 2024

If you have thousands of products, do not rely on this.

Our store has thousands of products, I accidentally deleted some, so i used this app to restore all products to a date before I deleted the products.

For some reason this app changed the assigned variant image for hundreds if not thousands of products to display the wrong image. I havent been able to check how many products this app has messed up.

Update: in response to their response. I went back and forth with their support for a while, the end result was them telling me they could not reproduce the isssue, no fix.

International Beauty Services & Supplies
Canada
Over 1 year using the app
Rewind replied May 28, 2024

Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy this image problem for you and understand what led to this happening. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.