Reviews (619)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for secure, automatic daily backups, allowing them to focus on growth without data loss worries. It supports restoring specific elements or entire stores, covering products, orders, customers, and themes. Seamless integration and ease of use are highlighted, with the support team praised for responsiveness and effectiveness. Customer service is consistently described as kind and proactive, providing clear guidance and efficient issue resolution.
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Annoyed they increased the price more than double without warning. You just have to discover it on your bill.
Thank you for taking the time to share your feedback. We shared our price update communications via email to help keep our customers informed. We hear your feedback, and we continue to strive to be as transparent as possible about pricing and price updates.
Restore was blocked for 4 days in our other store. Nobody available for help over the weekend. I also don't like you cannot restore specific items. You either restore ALL blog posts or none, ALL products or none, ALL collections or none and so. Switching to other app.
Thank you for sharing this feedback. We understand the frustration of a restore not performing as expected. To clarify on the restore options: Rewind offers both granular, item-level restores and account-level restores.
We've reached out regarding your other store, and our support team has fully restored your Shopify store content. We're here if there's anything else we can help with.
Thank-you Vitor! While new to Rewind, I had a small issue and got locked out of my account for a few days. This happened as my free trial was coming to and end. I do feel the confirmation to continue with my paid subscription was difficult, but help response was great.
Thank you for sharing your feedback. We're thrilled that our support team was able to help you access your account, and we appreciate your feedback on the process for continuing with a paid subscription. We're happy to have you on board!
Bad app. They more than doubled the price without any warning !!! Shady Shady way of running a business. Was difficult to unsubscribe. Not any guide on their site how to do it. No humans at their chat service. Regrets to have subscribed for more than a year with this company. With the help of Shopify AI I could finally cancel the subscription uninstalling this app.
Thank you for taking the time to share your feedback. We shared email communications about this update to keep our customers informed. This price change reflects added value through continued investments in our product reliability and security.
To cancel your subscription, log in to your Shopify admin --> select Apps in the sidebar menu --> find Rewind in the list of Apps --> scroll to the bottom of the page and click "Uninstall app". If you experience any issues while uninstalling, our support team is always here to help at help@rewind.com, and our Knowledge Base has detailed guides on how to cancel your subscription.
I am so angry and annoyed at this back app.
I had to restore all my collections and when I did I noticed all the manual sort orders were not there any longer for over 1500 products - reason - just as other poor reviews of this app state they said "due to Shopify’s API limitations not sharing this information".
This app KNOWS of the the things which Shopify is not sharing with it as when there is an issue - you are clearly told this when you have an issue restoring. But only then!
There needs to be a much better upfront list of what is not backed up as this app is putting you in a complete false sense of security with its fancy weekly emails which lead you to believe everything is being backed up.
Well.. the reality is you'll only learn of what is not being backed up when you try and restore.
I regret using the app now as the very first time I have needed to use ti - the money invested in having it has not paid off. So I feel it's a waste of time. I could have manually backed up the elements this site is not backing up - if I has been told about them.
Very poor on the part of this site.
In this situation both Shopify and Rewind Backups were equally useless.
Please be aware to quiz this app on what is not being backed up and don't be fooled by all the glossy sales copy from them.
Thank you so much for taking the time to share your feedback. Being trustworthy is one of our core values, and we never want our customers to feel misguided on what's supported and unsupported by our backups and/or restores. Although we do back up and restore Smart Collections, we cannot current see, back up, or reliably restore the manual sort order even though Smart Collections themselves will be successfully restored. If you'd like to discuss this further, please contact our support team at help@rewind.com.
I have successfully restored in the past with Rewind. I used to have a good review for this app.
We triggered a blog restore on a Friday and were not able to recover the data until one of their support members restored it manually on the folowing Tuesday. By that time, we were no longer getting traffic on previously highly ranked keyword. If this would have been product data, we would have been out of business for 3 days, since there was nobody on the other side to provide support.
A backup tool must have integrity, availability and reliability. By being unable to restore, 2 of these were broken, and my trust on this app with them. Moving to another solution.
Thank you for your feedback. We're sorry to hear that your experience with Rewind has changed from a previous 5-star review.
Our support team has followed up and restored your blogs.
On the weekend support, we hear you. Our current standard support hours don't include the weekend, but we never want our valued customers to feel left alone. We do our very best to get back to all enquiries as quickly as possible, in the order they are received.
Great app, and the support received has been second to none. Recommend highly.
We're pleased to hear that you've had a great experience with our Customer Support team. Thank you for sharing this valuable feedback with us.
mi ha salvato da una perdita totale dei dati
Thank you for sharing this feedback with us. We're happy that we've been able to protect your store from data loss. Thanks for trusting Rewind to protect your Shopify store.
We migrated from Bigcommerce to Shopify. We trust Rewind to provide backups in case of any unfortunate data loss. We used Rewind on our Bigcommerce store and we are thrilled to be able to continue to use Rewind with Shopify. Great support. Very helpful!!
Thank you for sharing your feedback. We're happy to hear that you were able to continue using Rewind after the migration and that Stephan, on our customer support team, helped you get everything sorted out.
Excellent service client!
Thank you for your feedback! It's great to know that you're happy with Rewind's backups and restores for Shopify.
