Rewind Backups

I just installed the app yesterday so I cannot comment about the backups yet but so far customer service is quick to respond and they're very helpful!

I am new to shopify. I came from Wordpress/Woocommere and was looking for an all-in-one migration and back up-app like you have in Wordpress.
I tested this one but the backup did not contain all the settings I needed.
In the 7th day of my trial, there was suddenly the bill of 79 euros. Oops, I was planning to cancel, but not clear how to stop the subscription. I contacted shopify, but now by coincidence I was too late.
In fact I do not need the app for the upcoming month at all, because my shop is pending and not ready to go online yet.
I contacted Rewind, told them all of this and asked for a refund. Their response was, I was out of the trial period, so they can just charge me.
I think this was not really emphatic, rules are rules, but sometimes people are beginners and make mistakes. I answered them to reconsider, because I read previous reviews that they do sometimes refund if someone is not satisfied. I am still waiting for their answer. If things change I will update.

While I wish it was easier to download a backup of my site, with a one click download, as I think it should be. I will say this.... I emailed their support and they were very responsive. Brittney Durston was the associates name that took care of me and she was prompt and very helpful. I have my backup downloaded a day later. That's good customer service.

I was so grateful to know that this app that I kept paying for but not really knowing what I needed it for was there when I found out why I needed it. Thanks to Brittany, I restored my website before my major mess up and carried on with my day.

Great support who actioned my requests quickly. App works well and is a must have for any store.

Since we installed it, Rewind has become one of our most essential apps, and the support we’ve received where and when needed, recently from Brittney on the team, has been exceptional. We’re so happy with rewind, as our go-to backup and staging solution, we’ve taken out an annual subscription and highly recommend it.

Great team and very supportive in terms of support. I had a challenge to change ownership of the app and they were very responsive and I got it solved in a day.

Amazing team behind the product and I would recommend it to anyone looking for a backup tool solution for their shopify stores.

Fortunately we haven't needed it much but the handful of times it was super easy to go back and restore a few products. returned within a few minutes and we were back and running as if nothing had happened.

Support is always quick to respond and very helpful!

Easy to use, fast and responsive support, great documentation.