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Restore was blocked for 4 days in our other store. Nobody available for help over the weekend. I also don't like you cannot restore specific items. You either restore ALL blog posts or none, ALL products or none, ALL collections or none and so. Switching to other app.
Thank you for sharing this feedback. We understand the frustration of a restore not performing as expected. To clarify on the restore options: Rewind offers both granular, item-level restores and account-level restores.
We've reached out regarding your other store, and our support team has fully restored your Shopify store content. We're here if there's anything else we can help with.
Support have been great responding to my queries and assisting with requests I have made.
We have two Shopify sites that use the Rewind Backup app, and their support was happy to talk me through setting up the app on our second site so that we could bundle them both into one subscription.
They also have several different types of subscription and helped me choose the one that worked best for us.
We're thrilled that you've had a great experience with our Customer Support team, and we were able to help you bundle your Shopify sites into a single subscription. Thank you for sharing this feedback, and for choosing Rewind to protect your Shopify data.
was free, they charged me 160 euros. not recommended
Thank you for sharing your feedback. Regarding the pricing update, we provided advanced notice via email to keep customers informed before the change. This was our first price increase in many years, and it reflects substantial added value through continued investments in our product reliability and security. If you have any questions, our support team is available at help@rewind.com.
I used to love this app, but they brough up the price which is fine (but no notificiation), they had also failed to answer my 4 email requests asking for a JSON hard copy. In fact I haven't heard from them since Christmas time. For backing up your shopify store I advise other options. Thanks ---- Updating this review from Feb 18th as support reached out. It turned out that the email stopped being recognized by their support system. This has since been resolved and with helpful support I have gone back to them as you need good backups and a helpful person/good customer service at the other end. Otherwise it just doesn't work. Regarding price change I just missed the notification. Thanks
Thank you for taking the time to share your feedback.
We understand how frustrating communication issues can be. That’s never the experience we aim to deliver, especially when you've previously had such a positive experience with Rewind. Regarding the recent pricing update, we did share advanced notice via email to keep customers informed ahead of the change.
Our support team has reached out directly and remains available to help. We appreciate your continued collaboration and the opportunity to work through this together.
Easy to integrate & backup. Support was able to get all my businesses under one account quickly. Great communication and the whole processes has been great!
I am so angry and annoyed at this back app.
I had to restore all my collections and when I did I noticed all the manual sort orders were not there any longer for over 1500 products - reason - just as other poor reviews of this app state they said "due to Shopify’s API limitations not sharing this information".
This app KNOWS of the the things which Shopify is not sharing with it as when there is an issue - you are clearly told this when you have an issue restoring. But only then!
There needs to be a much better upfront list of what is not backed up as this app is putting you in a complete false sense of security with its fancy weekly emails which lead you to believe everything is being backed up.
Well.. the reality is you'll only learn of what is not being backed up when you try and restore.
I regret using the app now as the very first time I have needed to use ti - the money invested in having it has not paid off. So I feel it's a waste of time. I could have manually backed up the elements this site is not backing up - if I has been told about them.
Very poor on the part of this site.
In this situation both Shopify and Rewind Backups were equally useless.
Please be aware to quiz this app on what is not being backed up and don't be fooled by all the glossy sales copy from them.
Thank you so much for taking the time to share your feedback. Being trustworthy is one of our core values, and we never want our customers to feel misguided on what's supported and unsupported by our backups and/or restores. Although we do back up and restore Smart Collections, we cannot current see, back up, or reliably restore the manual sort order even though Smart Collections themselves will be successfully restored. If you'd like to discuss this further, please contact our support team at help@rewind.com.
Bad app. They more than doubled the price without any warning !!! Shady Shady way of running a business. Was difficult to unsubscribe. Not any guide on their site how to do it. No humans at their chat service. Regrets to have subscribed for more than a year with this company. With the help of Shopify AI I could finally cancel the subscription uninstalling this app.
Thank you for taking the time to share your feedback. We shared email communications about this update to keep our customers informed. This price change reflects added value through continued investments in our product reliability and security.
To cancel your subscription, log in to your Shopify admin --> select Apps in the sidebar menu --> find Rewind in the list of Apps --> scroll to the bottom of the page and click "Uninstall app". If you experience any issues while uninstalling, our support team is always here to help at help@rewind.com, and our Knowledge Base has detailed guides on how to cancel your subscription.
I do not recommend this app. It no longer backs up inventory tracking quantities, so when you restore listings in Shopify, all items are returned as untracked inventory.
Rewind informed me that due to Shopify’s API limitations, they’re unable to properly track inventory quantities within listings. This means that if you need to restore products you accidentally deleted, you still have to manually re-enable inventory tracking for each item and physically recount and re-enter all stock quantities.
Given the high price point, the app doesn’t offer nearly enough time savings or functionality to justify the cost.
We appreciate you reaching out and sharing your experience. We strive to be trustworthy and never want our valued customers to feel misled. There are certain things that Rewind cannot yet back up and/or restore, and you can find a list of what's currently supported by Rewind for Shopify here on our Knowledge Base: https://help.rewind.com/hc/en-us/articles/27722238895003-What-does-Rewind-backup-for-Shopify.
We migrated from Bigcommerce to Shopify. We trust Rewind to provide backups in case of any unfortunate data loss. We used Rewind on our Bigcommerce store and we are thrilled to be able to continue to use Rewind with Shopify. Great support. Very helpful!!
Thank you for sharing your feedback. We're happy to hear that you were able to continue using Rewind after the migration and that Stephan, on our customer support team, helped you get everything sorted out.
I have installed the app then cancelled the app in trial period. But still charged for the monthly payment that starts from the date when this app installed. Shopify support is even worse in app and theme support. They are only the collection agents and don’t have any responsibility to resolve disputes with the app developers.
