Reviews (1,026)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its reliable data backup capabilities, which secure critical store data like products, themes, and collections, and offer easy restoration to minimize downtime and revenue loss. Its user-friendly interface and seamless Shopify integration make it accessible for non-technical users. Features like staging and monitoring provide enhanced control over data. The customer support is noted for its responsiveness, with fast service available even on weekends, and positive interactions with team members enhancing the support experience. Regular updates and proactive communication from the team also boost merchant satisfaction.
Refine
-
By rating
We are very satisfied with the Rewind App. It has been in place several months. The support staff are very responsive and work with us in a straightforward manner. Rewind provides features that are essential -and for a nominal fee. It gives us peace of mind. John and Val for GlorifyandEnjoyHimPhotography.com
The restores don't work. I have had 1 major and 1 minor restore, and both failed. You can't get any answers quickly, and my issues never get resolved. I was never able to recover the deleted information in a restore.
Hi there,
We are sorry to hear your restores did not work as you expected. We have been following the progress on your current ticket and are happy to say that both our Support and Development teams worked quickly and have gotten to the bottom of it! It looks like the Restore worked how it was meant to, but there appears to have been some confusion around Rewind functionality, and how the items originally appeared at the time(s) you chose to restore back to.
Please be assured that we will always work with you to restore your data as quickly as we can and as accurately as we can.
We kindly ask that you respond to our email or get in touch with our team at help@rewind.com as we would love to keep discussing this with you!
This is the best insurance that one can purchase for their website. We had several scares in the past with coding get messed up by various apps, etc. I no longer need to have anxiety over this now that we have back-up of our site always available. You shouldn't hesitate.
Great app!! Exactly what I needed .
Rewind saves us time iin the most efficient way- great and courteous staff!!
Rewind saved me from a lot of headaches, my team is updating products every day and mistakes can occur. Just go in the app search for the product and in 2 minutes everything was back like before. I highly recommend it.
SAVED thanks to Rewind. I accidentally deleted a theme file which broke the product page. The Rewind support team were quick to show me how to get it back. Great app!
That's what we're here for! :) Thank you for writing a review.
Just what I needed - I set it and forget it but it's there when I need it and has bailed me out a couple of times already.
So glad to hear we've been able to help you out!
Really nice support! Awesome attention to detail and overall a really positive experience. The way they simplify the knowledge curve for their end users is admirable. The tool pays itself, having the confidence that your store assets are protected allow you to focus on design and innovation like almost no other thing. Great tool.
Great service & support. I highly recommend Rewind to manage store backups, and their customer service team is fantastic!