Reviews (1,033)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust backup capabilities, emphasizing its automatic feature that secures critical data like products, themes, and customer information. They appreciate the quick restoration options that minimize downtime, enhancing business continuity. The app is noted for its user-friendly operation and seamless background functionality, allowing merchants to focus on core activities. Support is frequently praised for responsiveness and effectiveness, often providing help outside standard business hours. Merchants view it as a worthwhile investment for risk mitigation and peace of mind.

March 13, 2018

We are very satisfied with the Rewind App. It has been in place several months. The support staff are very responsive and work with us in a straightforward manner. Rewind provides features that are essential -and for a nominal fee. It gives us peace of mind. John and Val for GlorifyandEnjoyHimPhotography.com

Spruce Glen Photographic Discoveries
United States
About 2 years using the app
October 20, 2022

The restores don't work. I have had 1 major and 1 minor restore, and both failed. You can't get any answers quickly, and my issues never get resolved. I was never able to recover the deleted information in a restore.

Skin Perfection Natural and Organic Skin Care
United States
About 2 years using the app
Rewind replied October 25, 2022

Hi there,

We are sorry to hear your restores did not work as you expected. We have been following the progress on your current ticket and are happy to say that both our Support and Development teams worked quickly and have gotten to the bottom of it! It looks like the Restore worked how it was meant to, but there appears to have been some confusion around Rewind functionality, and how the items originally appeared at the time(s) you chose to restore back to.

Please be assured that we will always work with you to restore your data as quickly as we can and as accurately as we can.

We kindly ask that you respond to our email or get in touch with our team at help@rewind.com as we would love to keep discussing this with you!

Edited June 27, 2019

Great app!! Exactly what I needed .

Gregspol LTD
Poland
About 2 years using the app
August 1, 2018

Rewind saves us time iin the most efficient way- great and courteous staff!!

Www Icejewelry Com
United States
About 2 years using the app
March 27, 2019

Rewind saved me from a lot of headaches, my team is updating products every day and mistakes can occur. Just go in the app search for the product and in 2 minutes everything was back like before. I highly recommend it.

Four Square Furniture
United Kingdom
About 2 years using the app
July 7, 2020

SAVED thanks to Rewind. I accidentally deleted a theme file which broke the product page. The Rewind support team were quick to show me how to get it back. Great app!

Air Technik
United Kingdom
About 2 years using the app
Rewind replied July 22, 2020

That's what we're here for! :) Thank you for writing a review.

January 15, 2020

Just what I needed - I set it and forget it but it's there when I need it and has bailed me out a couple of times already.

CareEssentials.ca
Canada
About 2 years using the app
Rewind replied January 15, 2020

So glad to hear we've been able to help you out!

September 25, 2023

The Rewind Backups app is reliable, easy to use, and offers a clear overview of what's being backed up and when.

Melasdesign
United States
About 2 years using the app
April 26, 2016

We've been using Rewind for a couple months now, and it is an excellent app. The backups work superbly, and customer service is impeccable. We sleep very well at night knowing Rewind is keeping our website secure. If you don't have backup, we highly recommend you give Rewind a try.

Movie Buff 4 Ever
United States
About 2 years using the app
July 26, 2023

Really nice support! Awesome attention to detail and overall a really positive experience. The way they simplify the knowledge curve for their end users is admirable. The tool pays itself, having the confidence that your store assets are protected allow you to focus on design and innovation like almost no other thing. Great tool.

Canvas Lab
Mexico
About 2 years using the app