Reviews (1,029)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its comprehensive data protection, automatically backing up crucial store data like products and themes. They appreciate the ability to restore specific items or entire store versions, and the convenience of receiving backup summaries via email. The app is noted for its seamless integration, user-friendly interface, and reliable performance. Customer support is also a highlight, with responsive and helpful service available even on weekends, enhancing merchant trust and satisfaction. Merchants frequently describe the app as a "lifesaver," essential for securing data with an easily restorable backup solution. Positive experiences with the support team, including notable mentions of individuals, further underscore the app's value.

September 17, 2019

Ok, Rewind you proved your point with me. I was able to recover a product and the images I carefully selected I thought I had lost after overriding a product. I almost forgot I had you Rewind. You saved a life today. Ty.

"HOOKED ON LINGERIE"
United States
9 months using the app
Rewind replied September 19, 2019

This is one of our favourite reviews ever - thanks for sharing! So glad we were able to help you out.

April 13, 2021

Fantastic support from Logan, got us back up and running in no time after having lost some products in a CSV update. Thank you!

Sexplore
United Kingdom
9 months using the app
Rewind replied May 5, 2021

Sorry to hear about your CSV troubles, that comes up quite often. Glad you've found Rewind!

June 23, 2016

Peace of mind is worth every penny when your playing around with exports.

Palmers Pursuit Shop
United States
9 months using the app
December 29, 2016

Works great for UniversalMania.com

Universal Mania
United States
9 months using the app
November 1, 2019

Amazing, really saved our bacon. Kaleigh, in particular, was amazing and held my hand through a gnarly backup, cheering me on and making the whole nerve-wracking process almost pleasant! Highly recommended!

Sunset Alcohol Flush Support
United Kingdom
9 months using the app
March 30, 2023

Effortless to install and setup. Fortunately haven't needed it yet! Had a small billing issue I contacted support and got nearly instant resolution.

The Forever Rose
United States
9 months using the app
March 5, 2017

The weekly backup and rewind assistance is great as it is one less thing that I must take care of or worry about on a weekly basis.

Genuinegift
United States
9 months using the app
May 7, 2018

We appreciate the comfort of knowledge that your service brings and your teams personal active responses to our emails.

Onestopschnauzershop
Australia
9 months using the app
November 21, 2019

An incredibly seamless app both with automating your store back ups and using it to restore things. What’s even better is the outstanding service that the Rewind team provide.

Kaleigh helped me resolve site issues and answered all of my questions incredibly fast. I’d wholeheartedly recommend Rewind, very happy!

Just Strong
United Kingdom
9 months using the app
Rewind replied November 28, 2019

Kaleigh is an all-star, we're really proud of our customer service! Thank you for the kind words, we're glad to hear it.

December 2, 2019

Effortless piece of mind! I had no trouble setting this up and getting it running and it sure is nice to know that my store is getting backed up. I have lost websites before and having this option for my Shopify store really helps me sleep at night!

Erin McGuire Photography
United States
9 months using the app
Rewind replied December 3, 2019

Love to hear this (except the part about losing sites in the past) - thank you!