Reviews (613)

Overall rating
4.2
Counts per rating level
  • 91% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this backup service for its reliability and seamless operation, providing automatic backups and weekly updates. It's easy to use, allowing efficient store restoration. Customer support is often highlighted for its responsiveness and personalized assistance, including setting up Zoom calls for complex issues. The app is crucial for protecting data from coding errors or accidental deletions, offering peace of mind and effective data recovery solutions.

July 25, 2023

Rewind is a great app. Fortunately there hasn't been an emergency yet where I needed it but it's good to know it's there. Brittney is very helpful, professional and kind.

GirlGotLashes
Germany
Almost 2 years using the app
July 20, 2020

Super easy app to use. I needed to link my accounts and Kaleigh helped me out straight away - it was all sorted in less than 2 minutes.
Looks like a great app and will be handy especially when testing out a new inventory system that links our shops.

Empire Skate
New Zealand
1 day using the app
Rewind replied July 22, 2020

Kaleigh is a superstar! Thanks for writing a review :)

August 12, 2016

Excellent app! Very good support. I particularly like how individual products can be restored if needed. Also, everything is broken down into modules (such as themes, etc) which make restores very fast. Overall, this is THE go-to app for our backup solution. It is absolutely first class!

Icommercenew
United States
1 day using the app
August 2, 2023

I was helped perfectly within 15 minutes by Alyssa Chaves Customer Care Advocate. This is how every customer service should be.
Greeting
Chaplin Shoes

Chaplinshoes
Netherlands
Over 1 year using the app
October 16, 2017

Back up was seemless and simple !

I have not done a rewind yet.

Love the easy to see console so I can rewind the different parts that I choose. That is really powerful feature !

Also I have asked some questions and their support are right back to me, really impressed so far.

Bespoke Gates And Railings
United Kingdom
1 day using the app
October 21, 2022

Excellente application pour avoir un back up de son site. Installation facile et rapports réguliers, je fais confiance.

Novoma
France
Over 1 year using the app
February 27, 2023

so much better than the free back up in shopify. easy to use, hopefully i will not need to use it, but if i do i will get back up and running as fast as possible.

The Body Shop
Malta
Over 1 year using the app
June 5, 2023

Rewind Backups Support team is quick, efficient and effective. They kept on informing me until a solution was found. This is what I call "a perfect service".

ATELIER Sibylle Laubscher
Switzerland
Over 1 year using the app
June 17, 2021

This app is very important. I recommend it to everybody, who has a Shopify store. App very simple and easy to use.

TEDMAR
Poland
1 day using the app
Rewind replied June 23, 2021

Thank you for your review + recommendation! Be sure to check out our referral program – you can benefit from sharing Rewind within your network :)

July 13, 2020

Really impressed with the product — but also the support! The CEO Mike answered my email, and follow-up support by Annie helped me glide through setup with a customised plan.

So impressed I almost fell over.

Thanks team!

Família de Trigo
Brazil
1 day using the app
Rewind replied July 22, 2020

😅 this review made our day!