Reviews (1,033)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust backup capabilities, emphasizing its automatic feature that secures critical data like products, themes, and customer information. They appreciate the quick restoration options that minimize downtime, enhancing business continuity. The app is noted for its user-friendly operation and seamless background functionality, allowing merchants to focus on core activities. Support is frequently praised for responsiveness and effectiveness, often providing help outside standard business hours. Merchants view it as a worthwhile investment for risk mitigation and peace of mind.

April 27, 2017

You don't think this app is important until things goes wrong and you wish you have this app. Must have app.

All Tire Supply Llc
United States
7 months using the app
June 17, 2017

It has been three weeks now and because of this app I feel secure the safety of my website.
Yes I would recommend this app to anyone with a website that has work you wish to protect.
Jason Macleod
www.sexstoreau.com

Sexstoreau
Australia
7 months using the app
Edited January 25, 2018

How many times have you purchased a product or service, then received an email from the founder asking if he could speak to you about your thoughts about the service? In my years of experience, the answer is a big fat zero. Mike Potter at Rewind set a whole new standard (in my opinion) in not only listening to his customers, but in actually reaching out and proactively requesting a conversation.

The funny thing is, I am a religious believer in backups. I subscribe to the old backup joke of "one is none, and two is one" when it comes to backup methods. I had been a subscriber for about a month and was using a bulk editor to make some adjustments to a large volume of products in my store. As luck would have it, I made an error and messed up about a hundred products. Rather than sweat it and take the time to key in all the necessary corrections, I chose to "rewind it" and it worked fantastically. The irony of it was, this happened the night before I had agreed to talk to Mike.

As a result, of my user experience with the product and my subsequent conversation with Mike, I am a big supporter of the both the product and the company. In fact, I also now use their product to backup my Quickbooks Online account.

The4x4guyscom
United States
7 months using the app
November 7, 2019

An excellent set and forget app. You sleep better and have nice dreams when you know that your site is being backed up :)

MerchArts
Ireland
7 months using the app
Rewind replied November 19, 2019

We've heard many people say they sleep better at night knowing that Rewind has their store backed up, but you might be the first to mention nice dreams! Love to hear it.

August 16, 2016

Great App to use, takes care of the store.

Topaze Fashion
Canada
7 months using the app
April 18, 2017

Gives you peace of mind knowing your store is safe.

Xoxorose
Australia
6 months using the app
August 16, 2016

we love this app as we started out on the journey of www.iboughtherfreedom.com we have leaned on the roll back of pages and are very secure in the safe hands and options Review Rewind gives....highly recommend this app

Her Freedom
Australia
6 months using the app
February 10, 2021

Great so far! Glad I don't have to worry about losing any of my data. Logan was also super fast & helpful as support.

Yummy Gummy Molds
United States
6 months using the app
March 9, 2023

These guys are great and so easy to deal with. I feel confident knowing that I have secure backup should I need to recover data or undo any theme updates.

Refill Nation
New Zealand
6 months using the app
July 25, 2018

Absolutely awesome, Rewind saved my business from a rogue Shopify Partner!

I had installed Rewind as I was concerned about protecting my customer data and my ability to recover in the event of a mistake or hack, but little did I know that I would actually need to protect myself from a crooked website developer, who was meant to be building the website, developing a new web and providing digital marketing services.

Having complained about their poor quality work, their response was to seize ownership of my Shopify store, then systematically delete the entire site I had built and already paid for, including the new web app. Following this they made a ransom demand to "open negotiations".

Fortunately, Shopify managed to return ownership of the store to me, then Sarah at Rewind proved to be absolutely amazing with her dedicated support and help. In just a few minutes, all my deleted data had been restored, back to where it was before the hack.

Absolutely fantastic, well done Team Rewind, can't thank you enough!

Zanzibeauty
United Kingdom
6 months using the app