Reviews (630)

Overall rating
4.3
Counts per rating level
  • 91% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a “set it and forget it” safety net for automatically backing up products, themes, content, and orders. Many report successful restores after major issues, from single products to entire catalogs. They value quick setup, an intuitive dashboard, daily and manual backups, and reliable performance. Support is frequently praised as fast, patient, and proactive, especially during emergencies and complex restore requests.

September 28, 2018

Highly recommended. This is a no-brainer app, the basic version is free and it backs up all aspects of your store. This isn't just to prevent against hackers, but if you make a mistake in the code, or want to revert to a previous product description. It's one click to do this. This is a must-have for any store owner.

Charging Angels
United Kingdom
24 days using the app
June 19, 2019

Rewind Backups does exactly what we need it to do and then some. Very easy to use and I can't ask for a better and more efficient backup app!

Pirates Press Records
United States
About 1 month using the app
Edited August 29, 2019

Very happy with the customer service. I had some problem with a financial situation. They helped me very good and I am very satisfied! Thank you Annie!

WATCH ME. SUNGLASSES
Netherlands
4 months using the app
June 1, 2020

The app works great and it does exactly what it says: keep your copies safe. Don't hesitate to try it!

Pino & Jacaranda
Spain
3 months using the app
Rewind replied June 4, 2020

Thanks! That's definitely something we take pride in - our app does exactly what we say it does.

July 27, 2020

I have been using this app for four months. It runs in the background. Last thing I want is to lose orders that I would not be able to retrieve.

House of Raeford Store
United States
3 months using the app
Rewind replied August 13, 2020

🙌 we've got your back

December 14, 2020

Amazing. I think every Shopify merchant should have this app if they have any other apps on the app store. We had never experienced what we experienced with most of our site getting deleted from another app and immediately after rebuilding it back up manually, we quickly scrambled to find an app like this. It is so simple to use, it backs up everything, and support is there to help you 24/7 and all hand holding if necessary. We had PTSD so the hand holding really helped lol. It really should be on the Shopify homepage as a precaution because other apps are risky and this could save you. We won't ever delete this! Thank you to Annie, Lucas, and the whole team! Life saving. We wish we had this sooner! 100% don't hesitate and download this now to be 100% safe!!!!!!!

It's Juliet
United States
2 days using the app
Rewind replied December 17, 2020

Couldn't have said it better ourselves 😅 You're right though, apps creating unintended conflicts/issues is much more common than merchants assume. We're so glad to hear we were able to help out!

March 30, 2021

Easy to setup, works perfectly and backs up all essential and critical information needed in case of human error or failure.

SearchFindOrder
Canada
About 2 months using the app
Rewind replied May 5, 2021

well said!

May 11, 2021

Great peace of mind for the price. Its worth paying the monthly fee to make sure everything you've worked hard to build up remains reachable should anything happen....

Woojer
United States
About 1 month using the app
Rewind replied May 19, 2021

Glad to hear you're enjoying that peace of mind!

May 12, 2021

This app really does what it says it will do. Adding the app to the store was easy. My new migration hyper-inflated my order number and choice of plan. I signed up anyway. I figured that at some point in the 7-day trial period, I'd sort things out. Turns out I didn't need to add that to my iPhone calendar. A customer service representative responded super promptly to an email asking for assistance and he adjusted my plan. One less thing to worry about. While waiting on my first backup, the onboarding process included animated training on the features of the site and how to restore both single items and the entire store. Super pleased.

Christmas Light Source
United States
About 3 hours using the app
Rewind replied May 19, 2021

It might seem like an obvious comment, but we take pride in providing a product that does exactly what we say it will! Thanks for sharing your story here, I'll let the team know that you enjoyed the onboarding tours too.

November 30, 2021

Installed Rewind on two of our sites and can now sleep at night. Although I haven't had a reason (thankfully) to restore anything yet, I do see in the feature set that I can easily do so should I need to. (I did do a little test to make sure, hence the 5 stars). Support team is also very responsive and knowledgeable. Highly recommend if you need peace of mind.

SoccerPost.com
United States
About 1 month using the app