Reviews (1,033)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust backup capabilities, emphasizing its automatic feature that secures critical data like products, themes, and customer information. They appreciate the quick restoration options that minimize downtime, enhancing business continuity. The app is noted for its user-friendly operation and seamless background functionality, allowing merchants to focus on core activities. Support is frequently praised for responsiveness and effectiveness, often providing help outside standard business hours. Merchants view it as a worthwhile investment for risk mitigation and peace of mind.

May 6, 2024

I was ready to publish a batch of significant change to our Shopify theme on a Saturday afternoon, but didn't want to do it without some type of a backup/rollback protocol in place. I started to research Shopify backup software, and found glowing reviews of Rewind. But I had some technical questions as to whether it would fit our needs. I sent an email to customer support, and was shocked to get an answer within the hour on a Saturday! Brittney of Rewind was able to answer all of my questions, and offered to help with the setup process (which was so simple no help was required). I got Rewind installed and configured, and was able to confidently publish the theme changes with peace of mind that I could easily roll back if necessary. Thank you, Brittney, and thank you, Rewind!

Perlage Systems
United States
2 days using the app
July 19, 2023

The Rewind team's customer service is truly outstanding, and their Protection Suite, comprising four cutting-edge apps, is a leading solution for Shopify back-ups, stageing, monitoring shop flows, and alerts. These apps have become vital components of our TechStack, providing unparalleled security and peace of mind. I wholeheartedly recommend Protection Suite to all shop owners seeking top-notch protection for their Shopify stores.

AG Jeans
United States
2 months using the app
Edited March 11, 2019

EXCELLENT! Saved me!!! If it wasn't for this app, I would have had to re-create my store from scratch due to another app that was bad and destroyed my site!!!

WYSDAM
United States
2 months using the app
Edited March 11, 2019

Just wanted to say you guys saved my @ss because I just accidentally deleted a chunk of my product page and now its auto-magically fixed. Thank you so much for being easy to use and late-night-idiot proof!

The Black Travel Box
United States
2 months using the app
September 1, 2021

I've implemented it to our store, had a few questions about it, and their support team sent me an email before I reached out to them asking if they would like a quick walk through of the app. All my questions were answered and was overall satisfied. Thank you Aditya!

TINTO
Japan
2 months using the app
Edited November 30, 2021

Absolutely essential, and a no-brainer. Also, huge thanks to Igor who was fantastic! Useful for not only back-ups, but also for seeing historic content for reployment - and, likewise, seeing when changes happened / when something got added that shouldn't have done!

Fairfax & Favor
United Kingdom
2 months using the app
Rewind replied October 4, 2021

Couldn't have said it better ourselves ;) thank you! (and we made sure to let Igor know about your shout-out)

August 12, 2018

Do yourself a favour and download this plug in. Even though I have not used it - I wish I had downloaded it on my other store when 60% of my product images were deleted after importing a csv file, and costing me weeks of work locating and uploading the images again. Don’t take the risk

Ultrabrush
Australia
2 months using the app
July 12, 2016

On a recommendation from Shopify I installed this app after having lost some work, today am I ever happy I did.

I just lost 6 months of development work in a new theme I was installing, or so I thought.

I reached out to Rewind Support and within an hour I had someone working on my issue and resolving my problem. I'm now back up and running.

This is client support the way it was supposed to be, my tech made me feel like it was his problem too. I highly recommend you install this app, and I hope you never need it, but if you do, rest assured there's someone at the end of the line, competent and ready willing and able. Thanks guys

Sharynscott
Canada
2 months using the app
April 29, 2018

We are more comfortable when making changes now. Thank you very much.
www.cakesburg.co.uk

Tanriver Cakery
United Kingdom
2 months using the app
July 9, 2018

Great back up app. Easy to set up and then you can forget it.
They will send you a e mail once a week of everything they backed up.

Tampa Bay Cichlids
United States
2 months using the app