Rewind Backups , 986 reviews

Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its automatic backup and easy restoration of store data. It's praised for its reliability, user-friendly interface, and simple setup process. Many liken it to a "time machine" for stores, protecting them from data loss or coding issues. The support team is noted for their quick and effective responses, proving successful in restoring stores after accidental deletions or problematic updates.

May 12, 2018

The suport is pretty good and fast. But at $60 per year (or $300 over 5 years) its quite an expensive solution. (especially when you can do this basically for free on any wordpress site). But will keep it for now.... start running multiple sites and your bill is quite huge.

Should be priced MUCH better, otherwise cant complain about the app.

Rugged Motorbike Jeans
United Kingdom
About 2 months using the app
Edited July 2, 2020

Dealing with Rewind has been a pleasure. We are in Australia and there is a time lag, BUT Kaleigh has been fantastic at responding promptly in sorting out any issues - Great Customer Service.

Mattress & Pillow Science
2 days using the app
Rewind replied July 22, 2020

Thank you for the kind words, we're working toward 24/7 support coverage! Stay tuned :)

October 27, 2017

Nice app. Very easy to work with!

Viking Hjerte
2 days using the app
Edited January 27, 2019

Like this Rewind Backups which gives me a hassle-free auto daily back-up of my on-line store without fail. Back up my store is always my top priority !

Mageline World
About 2 months using the app
January 20, 2022

It was a great experience, Igor was very helpful through out the whole process. and now we can sleep at night with peace of mind of no matter what our store is protected.

Woodwudy Wholesale Flooring
United States
1 day using the app
February 4, 2020

Why Shopify does NOT include a back-up for everything I will never understand, but Rewind helps with that peace of mind! Working for months on the new site and then having a set back made this app a must have for us. Thanks!

Carter and Holmes Orchids
United States
About 2 months using the app
Rewind replied February 6, 2020

It's a common myth that cloud platforms have backups that are accessible to their users. Unfortunately, most people learn that the hard way. We're glad to hear we were able to give you peace of mind during your new build - it looks great!

November 21, 2016

Easy to use app - set and forget. Get a great weekly summary of what has been backed up. Have not had to restore anything yet but if it is like the setup then it should be seamless.

About 2 months using the app
December 23, 2019

Needed support for a new install this morning. As always, Annie offers the best support in the business! Rewind Backup lets me sleep at night knowing everything is safe. We now use it on two sites and have never experienced a problem. Thank you very much Annie!
United States
1 day using the app
November 17, 2016

We are a brick and mortar store primarily. We have thousands of products listed on our Shopify store. The issue is that online sales are a very small percentage of our sales. So spending must be scaled appropriately. We are overall pleased with Shopify and the list of plugins we are using. That being said, we find that the rates for Rewind are out of scale with the benefit of the service. It is the most expensive plugin we use, but not the most critical. We have to use the pro plan which is 39 USD/mth. Does storage really cost that much guys? No it doesn't. We will be suspending the service and waiting for a more affordable service that is surely to arrive. ie: We subscribe to one Terabyte of storage with Apple for only $3.99 a month. We would be be back in a flash if our plan dropped to less than $10/mth.

About 2 months using the app
Rewind replied July 29, 2019

Thanks for the review. Although it was posted in 2016, we thought we'd let everyone know that we're always testing our pricing, and have less expensive plans now than when we launched in 2015.

Apple provide file storage only. Rewind is constantly updating the service to be able to rewind items successfully - Shopify's API is constantly changing, and keeping up with those changes is expensive and time consuming. (Apple also has hundreds of millions of users - you're comparing the price of a service provided by a small business to one of the world's largest companies.)

May 28, 2021

Thank you infinitly! I'm so grateful for taking your time for explaining to me how this application works!

Boutique Leelooart
1 day using the app
Rewind replied May 28, 2021

No problem, thank you for your review :)