Reviews (1,030)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust data protection, featuring automatic backups of critical store elements like products and themes. It allows for easy restoration of individual items or entire stores, saving time and effort. The app enhances security against data loss from errors or malicious attacks, providing peace of mind. Reviewers consistently praise the responsive and helpful customer support, enhancing the app's reliability in data restoration.

May 7, 2021

Easy to use, easy to install, personal care and support already after only being a Customer for 3 days. Makes me worry a lot less knowing i have this service ! Thank you Aditya Shah for answering all of my questions and helping me to understand how the back up works and restore's

WearMyWardrobeOut
United Kingdom
4 days using the app
Rewind replied May 19, 2021

Aditya is an All-Star, thanks for giving him a shout-out! We are very proud of our support and success teams :)

August 10, 2024

Hice respaldo de mi página muy rápido y el soporte estuvo excelente. Muy buena atención por parte de Brittney Durston.

EcoMammi
Mexico
About 6 hours using the app
March 18, 2024

Responsive and helpful!

Yoggu!
Canada
4 days using the app
February 16, 2024

Solves a major problem - backing up reliably - and the team here is super-responsive. 5 Stars all-around.

Ventfort Hall
United States
3 days using the app
January 29, 2024

Just signed up last week. Had a little issue. Support got back to me right away and the issue is fixed. Great customer service which is rare these days! Just as an fyi, Issue was not with the back-up itself. I was on the wrong plan and just needed to be on the right plan.

SoundOff Sleep
United States
3 days using the app
November 8, 2023

Great support, great app, great and easy implementation - all-in-all, just great!

Kandii
Denmark
3 days using the app
May 6, 2024

I was ready to publish a batch of significant change to our Shopify theme on a Saturday afternoon, but didn't want to do it without some type of a backup/rollback protocol in place. I started to research Shopify backup software, and found glowing reviews of Rewind. But I had some technical questions as to whether it would fit our needs. I sent an email to customer support, and was shocked to get ...

Perlage Systems
United States
2 days using the app
Edited October 9, 2020

I took the app in good faith.... Be aware that it does not back up everything as said... It does not back up Oberlo (at least) so any issues like i have just experienced will wipe out your store... For anyone thinkingg of getting this app or you have it already, be aware of this problem and check what you need before installing it.... Its flawed

Ladies buy Leigh
United Kingdom
2 days using the app
Rewind replied October 15, 2020

Ladies buy Leigh,

I am sorry you've experienced issues with your store recently. There are many things that can go wrong when selling online. At Rewind, we are committed to ...

February 4, 2020

Rewind Backups is quick, easy, does what it says, and the customer support is excellent! They were able to quickly resolve my account level issue.

Datsun Garage
United States
2 days using the app
Rewind replied February 6, 2020

Thank you very much! We pride ourselves on our customer support - glad to hear your issue was resolved quickly.

October 3, 2018

This app is awesome for peace of mind. Just install it and it works. When you need the backup, it's there.. Plain and simple.. Thanks

Postal Worker Tees
United States
2 days using the app