Reviews (1,030)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust data protection, featuring automatic backups of critical store elements like products and themes. It allows for easy restoration of individual items or entire stores, saving time and effort. The app enhances security against data loss from errors or malicious attacks, providing peace of mind. Reviewers consistently praise the responsive and helpful customer support, enhancing the app's reliability in data restoration.

November 8, 2023

Great support, great app, great and easy implementation - all-in-all, just great!

Kandii
Denmark
3 days using the app
August 21, 2019

They charged me without asking me.I dont recommended!!!! this is not honest.I'm very angry!!!!!!!!!!

Vintagepillowsstore
Türkiye
2 months using the app
Rewind replied August 21, 2019

Hi there,

As we bill through Shopify, we must receive your approval prior to being able to charge you. We can see that you selected and approved the charge for your plan on June 11th, 2019 at 2:49AM EST. Regardless, if you feel you may have selected the wrong plan or weren't happy with the product, we will gladly refund you. Please contact our help team at help@rewind.io to arrange for your refund.

December 19, 2022

hi i didn't get my store rewind where i was I need help i was using the free trial to see how it works

itsnotpsychoitsbipolar
United States
2 months using the app
Rewind replied January 10, 2023

We're sorry to hear that your restore did not work as anticipated! Our support team reached out, and it appears that there was some confusion around restore capabilities. It is not possible to restore from a backup that was never created. You can find our help doc that outlines how Rewind works, here: https://knowledge.rewind.com/s/article/how-does-rewind-work

Your first backup is your first point to restore back to. Please be assured that going forward, you'll be able to restore from any version that has since been backed up, and get things back up and running in no time!

We're always happy to help in any way we can, and encourage you to email help@rewind.com if you have any questions or issues.

February 4, 2020

Rewind Backups is quick, easy, does what it says, and the customer support is excellent! They were able to quickly resolve my account level issue.

Datsun Garage
United States
2 days using the app
Rewind replied February 6, 2020

Thank you very much! We pride ourselves on our customer support - glad to hear your issue was resolved quickly.

October 3, 2018

This app is awesome for peace of mind. Just install it and it works. When you need the backup, it's there.. Plain and simple.. Thanks

Postal Worker Tees
United States
2 days using the app
November 13, 2018

Just did my first rewind and it has already saved me time. Love this app, super easy to use and I can see this saving massive amounts of time moving forward. Thanks Rewind!

Whisker Biscuits
United States
2 days using the app
Edited July 2, 2020

Dealing with Rewind has been a pleasure. We are in Australia and there is a time lag, BUT Kaleigh has been fantastic at responding promptly in sorting out any issues - Great Customer Service.

Mattress & Pillow Science
Australia
2 days using the app
Rewind replied July 22, 2020

Thank you for the kind words, we're working toward 24/7 support coverage! Stay tuned :)

October 27, 2017

Nice app. Very easy to work with!

Viking Hjerte
Netherlands
2 days using the app
January 20, 2022

It was a great experience, Igor was very helpful through out the whole process. and now we can sleep at night with peace of mind of no matter what our store is protected.

Woodwudy Wholesale Flooring
United States
1 day using the app
February 4, 2020

Why Shopify does NOT include a back-up for everything I will never understand, but Rewind helps with that peace of mind! Working for months on the new site and then having a set back made this app a must have for us. Thanks! www.carterandholmes.com

Carter and Holmes Orchids
United States
About 2 months using the app
Rewind replied February 6, 2020

It's a common myth that cloud platforms have backups that are accessible to their users. Unfortunately, most people learn that the hard way. We're glad to hear we were able to give you peace of mind during your new build - it looks great!