Reviews (1,029)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust data protection, featuring automatic backups of critical store elements like products and themes. It allows for easy restoration of individual items or entire stores, saving time and effort. The app enhances security against data loss from errors or malicious attacks, providing peace of mind. Reviewers consistently praise the responsive and helpful customer support, enhancing the app's reliability in data restoration.

February 16, 2024

Rewind app is an essential life saver for an ecommerce brand. All critical data in your Shopify store is backed up in case of errors, prevention is key.

Big shoutout to Bianca & Brittney on customer support who were very responsive, informative and friendly. Also credit to the developer(s) who worked on restoring our key metafield data.

Classique Interiors
United Kingdom
5 days using the app
January 16, 2024

Rewind Protection Suite has been incredibly helpful for our website staging and backup system, the backup automatically started working right away with no issues.

I was contacted by one of Rewinds employees, Igor, and he was happy to answer any questions that I had. He made the process much easier and was very kind. Thank you Igor!

Texas Tree Farms
United States
5 days using the app
August 29, 2023

Great app with great support. Requested to bundle up the plan since we have multiple stores, and they did not hesitate at all. Keep it up!

myFirst Thai
Thailand
5 days using the app
Edited December 17, 2018

I don't have very many products and signed up for the free plan. I don't know how it's possible that they are now charging me $ 8-month fee as saying I have 5000+ records when I don't even have a hundred products. Slimy, sneaky people. Distrust very much! Oh, and they have a no refund policy!

Something to Cherish®
United States
5 months using the app
Rewind replied July 29, 2019

Thanks for choosing Rewind to backup your store. We have a very flexible refund policy that will refund any charges to customers who aren't happy with our service.

In your case, you were being billed for the total number of items in your backup, not just the number of products. This would have been explained when you subscribed to Rewind.

We'd be happy to refund you the $8 fee - simply contact us at help@rewind.io or 1-855-5-REWIND and we'll refund you the full amount.

August 16, 2017

Must to have!! Great App!! Don't miss anything

https://sexyrealsexdolls.com

Sexyrealsexdolls
United States
5 days using the app
September 24, 2018

Does what is says on the tin. I am very happy with this app so far. Easy installation and setup. I hope to never have to use it but knowing I have it gives me a lot of peace of mind.

You Biscuit (Pty) Ltd t/a Nifty Gifts
South Africa
4 days using the app
May 7, 2021

Easy to use, easy to install, personal care and support already after only being a Customer for 3 days. Makes me worry a lot less knowing i have this service ! Thank you Aditya Shah for answering all of my questions and helping me to understand how the back up works and restore's

WearMyWardrobeOut
United Kingdom
4 days using the app
Rewind replied May 19, 2021

Aditya is an All-Star, thanks for giving him a shout-out! We are very proud of our support and success teams :)

February 16, 2024

Solves a major problem - backing up reliably - and the team here is super-responsive. 5 Stars all-around.

Ventfort Hall
United States
3 days using the app
January 29, 2024

Just signed up last week. Had a little issue. Support got back to me right away and the issue is fixed. Great customer service which is rare these days! Just as an fyi, Issue was not with the back-up itself. I was on the wrong plan and just needed to be on the right plan.

SoundOff Sleep
United States
3 days using the app
November 8, 2023

Great support, great app, great and easy implementation - all-in-all, just great!

Kandii
Denmark
3 days using the app