Mergify: Merge, Combine Orders

Mergify: Merge, Combine Orders

Free plan available
Rating (3.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin

About this app

Launched

September 20, 2021

Languages

English

Works with

Vanga AI • Upsell Assistant

Save time and money by merging orders!

Mergify helps you merge multiple orders into one order to reduce unnecessary shipping costs. You can combine orders by choosing them manually, or setting up rules to do it automatically. There is also a list of suggested orders for merging that you can choose from. You can customize Mergify's merging process according to your needs. Merged orders won't disrupt your analytics, and you can shape the final order with a wide range of options.

Mergify helps you merge multiple orders into one order to reduce unnecessary shipping costs. You can combine orders by choosing them manually, or setting up rules to do it automatically. There is also a list of suggested orders for merging that you can choose from. You can customize Mergify's merging process according to your needs. Merged orders won't disrupt your analytics, and you can shape the final order with a wide range of options. more
  • Select orders manually and merge them into an order or a draft order.
  • Combined orders won't affect your inventory and sales.
  • Get merging suggestions.
  • Automatically merge orders based on your defined rules.
  • Recalculate shipping cost based on store rates and refund unused shipping cost.

Pricing

Starter Plan

Free

  • 5 FREE merges
  • Manual order merging
  • 5 smart merging suggestions per 30 days
  • Usage history
  • Customer notification

Basic Plan

$9.99/month

$0.3 per merging after 35 free mergings

  • 35 FREE Merges per 30 days
  • Manual order merging
  • Unlimited smart merging suggestions
  • Usage history
  • Customer notification

Advanced Plans

$29.99/month

$0.2 per merging after 100 free mergings

  • 150 FREE Merges per 30 days
  • Manual order merging
  • Unlimited smart suggestions
  • Usage history
  • Customer notification
  • Automatic order merging

Professional Plan

$49.99/month

$0.15 per merging after 350 free mergings

  • 350 FREE Merges per 30 days
  • Manual order merging
  • Unlimited smart merging suggestions
  • Usage history
  • Customer notification
  • Automatic order merging

Starter Plan

Free

  • 5 FREE merges
  • Manual order merging
  • 5 smart merging suggestions per 30 days
  • Usage history
  • Customer notification

Basic Plan

$9.99/month

$0.3 per merging after 35 free mergings

  • 35 FREE Merges per 30 days
  • Manual order merging
  • Unlimited smart merging suggestions
  • Usage history
  • Customer notification

Advanced Plans

$29.99/month

$0.2 per merging after 100 free mergings

  • 150 FREE Merges per 30 days
  • Manual order merging
  • Unlimited smart suggestions
  • Usage history
  • Customer notification
  • Automatic order merging

Professional Plan

$49.99/month

$0.15 per merging after 350 free mergings

  • 350 FREE Merges per 30 days
  • Manual order merging
  • Unlimited smart merging suggestions
  • Usage history
  • Customer notification
  • Automatic order merging

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

15 reviews

Overall rating
3.9
Counts per rating level
  • 67% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 20% of ratings are 1 stars
April 7, 2024

Deceptive "Free" Plan is More Like a Limited Trial

I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store.

However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase.

Here's why I'm leaving a 1-star review and uninstalling Mergify:

The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service.

I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.

Palkhi Fashion
United States
9 months using the app
BestApper replied April 9, 2024

Thank you for sharing your concerns. We’re sorry for the confusion caused by the change in our free plan. To address this, we’re reverting to the original plan for users like you who joined us before the adjustment. This change was not intended to mislead, and we regret not communicating it more clearly. Your feedback is crucial in helping us improve. For any further assistance or queries, please don't hesitate to contact us.

March 1, 2024

Gross, they switched to 5 total merges and now you have to sub for $10 a month for 35 total, then it incrementally gets more expensive the more you use it. I'll take my Netflix subscription elsewhere; thank you

KNC Keys LLC
United States
Almost 2 years using the app
BestApper replied March 6, 2024

Hi
I hope you're doing well.
Mergify saves stores time and money. With Mergify, merchants can efficiently merge orders and save money on multiple shipping labels. We try to provide the best service for our customers. After two years of offering a comprehensive free plan, we decided to limit it so we could focus on our paid customers.
The free plan is for testing the app and finding the best settings.

We're more than willing to extend the free merges for any store if they need more to complete their tests and setup.

March 28, 2024

Writing this review because Mergify introduced a feature upon our request! This has streamlined our operations. It's made combining orders a breeze, saving us on shipping.

Victory Purchase
Canada
About 1 year using the app
BestApper replied April 3, 2024

We work hard to add features at the request of our users! I'm glad you're happy with Mergify!

Edited February 26, 2024

Bait and switch... Halfway through my 10 free merges, they changed it to 5 free merges

Edit: (I wish I could attach screenshots as proof)
Mergify reached out to try to convince me to change this negative review in exchange for more free merges. They also admitted via email that they DID halve my number of free merges, which stands in contrast to what they typed under my public review:
”Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.”

Barkley
United States
4 months using the app
BestApper replied February 26, 2024

TLDR;
Mergify works with all stores to help them test and setup the app for their store. This may include extending free merges for more testing. We never charged Barkley-ware. It seems that Barkley-ware's only issue is that we limited the free plan. Free plan is meant for setup and testing, and after more than two years we changed it to offer better services to our paid customers.

You can read more below if you have time!

**********Original Response************
Hi,
I hope you're doing well.
We are a bit confused by your review. Since Mergify started, it always offered 10 free merges on the Starter plan. After more than two years, we changed the free tier plan to offer better services to our customers.

Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.
It also may suggest that we employ tactics to overcharge users. This is also not the case. This was a simple change in the free tier plan.

We would love to communicate and resolve this misunderstanding.
**********************

**********Update**********

Let's take a step back!
Barkley-ware installed the app in October 2023. After installation, they activated the free plan. At that time, Mergify offered ten free merges. Barkley-ware did their first merge ten days before leaving this review. By the time they wrote this review, Mergify had completed six free merges for Barkley-ware. A couple of days before this review, Mergify reduced the number of free merges for all free plans to five free merges.

The change in the free service seems to be the main issue.

Barkley-ware was never charged by Mergify.

We reached out and wrote the initial response to the review. They demanded that we change a line in our response. We were never given an explanation on the "Bait and switch..." part of their review. The other part of the review "Halfway through my 10 free merges, they changed it to 5 free merges" is correct. We did reduce the free merges.

"Mergify reached out to try to convince me to change this negative review in exchange for more free merges.": Since you took issue with the reduction of free merges, we did offer to restore your free merges. We also offered you free merges if you need to continue testing our service.

"They also admitted via email that they DID halve my number of free merges": This is correct. We admitted this in the original response: "After more than two years, we changed the free tier plan"

"which stands in contrast to what they typed under my public review": In the first paragraph of our response we accepted that we changed the plan. We explained this to Barkley-ware. We meant that we didn't reduce the free merges to charge Barkley-ware without them knowing.

January 4, 2024

We used this app for only about 2 months and I want to say that the app is very good. Support is maybe a 4 out of 5 just for reaction time. Once in touch the support was quality.
We made a change to our order flow that eliminated the need for the merge but I can say that if I would have found this app sooner it would have saved me a lot of time and money.

CUDDLY
United States
4 months using the app
BestApper replied January 7, 2024

Thanks for the positive review!
You guys are doing a great job in CUDDLY. We are proud to be part of your journey.

About this app

Launched

September 20, 2021

Languages

English

Works with

Vanga AI • Upsell Assistant

Built by BestApper

About BestApper

3.9 average rating

2 years building apps for the Shopify App Store

3706 Densbury Drive, Mississauga, ON, L5N 6Z1, CA

Support

Send a message

mergify@bestapper.com

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