Reviews (155)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the AI chat feature for its accurate responses and quick adaptation to site specifics, becoming fully operational within days. They value the seamless integration of AI and live chat, the ability to train the AI in multiple languages, and match the brand's tone. The user-friendly interface, responsive support, real-time customer tracking, and insightful weekly reports are also appreciated for enhancing customer service and boosting sales.
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I have been using this app for about 3 months now. I can highly recommend this app. It has saved us so many hours of answering emails and phone calls. It learns quickly, took about 3-5 days to learn my entire site and products as well as the most commonly asked questions.
The app gets in the way of customers using the store, way worse on mobile which is where most of my users are coming from. I get the odd message from it but from the niggly blocking of customer functionality I would assume it is increasing my bounce rate and decreasing my conversions
Dear Steve, we’re sorry to hear about your experience. Thank you for the feedback! 🙏 We’ll work on addressing the mobile functionality to improve conversions.
Very good AI chat that you can train on your products and also give it the tone of voice you want to best represent your brand!
Dear Elite Man Cave,
Thank you for your kind words!😊 We're thrilled you find our AI chat useful for your brand. Your feedback inspires us to keep improving! 🌟
So far so good. I hope that will be updated with some capabilites in the future. Would be nice for AI to be able to create orders and checkout links.
The AI feature is surprisingly knowledgeable about my store. I'm very happy with the product and level of service overall.
Hi SatNavWorld,
Thank you for your positive review! We’re delighted you find our AI knowledgeable. Your insights are important, and we’re committed to enhancing your experience! 🙏💪
Compared to all I've tried. Amazing. This chatbot sounds so natural and is very sympathetic. I love that direct products are shown in the chat. I haven't trained the bot yet but I don't even feel like I need to.
Thank you, Elysian Wigs! It’s wonderful to hear our chatbot meets your expectations. We’re committed to keeping it great for you! 💖
This has helped my customers a lot and I'm glad it shows you each interaction because it helps me add more information to questions I wouldn't have thought of that my customers are asking. It's easy to use too!! I love it! so thankful <3
Dear Angels Apoth-a-fairy,
Thank you for your lovely feedback! We're thrilled our app is helping you and your customers. Your satisfaction means everything to us! 💖
Setting up was smooth and the features are great! I'm trying it out and I believe this app will help my store drive in sales. So far, no complaints! :)
I try a lot of chat app, Always looking for the best for my needs and I have tried a lot of the new AI , Most AI chat are surface level and I found them get most answer wrong when it comes to the skin care we sell on SkinCareBYSuzie.com but Best chat AI is amazing I have yet to find an AI answer that wrong or even could have been better. This has recommended our skin care perfectly it has given a perfectly correct answer when customers have asked to compare products with each other. Concerning the actual chat function with an agent they also work really well
Your review is greatly appreciated, Skin Care By Suzie! We’re delighted to hear our chat AI excels in skincare recommendations. Thank you for sharing; we’ll keep improving! 🙌
不错，AI 很智能，对产品的信息总结和客户的交流表现专业。不过没有设置折扣码的地方，在客户要求提供折扣码时，AI 给了一个不存在的...