BestChat ‑ Live Chat & Chatbot

BestChat ‑ Live Chat & Chatbot

Free
Rating (4.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes
  • Use directly in Shopify admin

About this app

Launched

January 5, 2022

Languages

English

Works with

OpenAI, ChatGPT

The fast way to connect with customers. Improve sales and customer support with web live chat.

Live chat with your visitors in real time. Tracking their browsing history on your website. Identify your customers via different stores. Chatbot and Q&A pre-set. Multiple language supported. Multiple devices supported. Fit any website, integrated with customer's system and third party, launch through various devices. Simply display your brand by upload your own logo and customized avatar for each agent. Rapid updated by weekly.

Live chat with your visitors in real time. Tracking their browsing history on your website. Identify your customers via different stores. Chatbot and Q&A pre-set. Multiple language supported. Multiple devices supported. Fit any website, integrated with customer's system and third party, launch through various devices. Simply display your brand by upload your own logo and customized avatar for each agent. Rapid updated by weekly. more
  • Live chat with visitors on your web store
  • Chatbot and multiple languages support
  • Differentiated marketing power
  • Real-time tracking insights into your customers
  • Multiple store integration and customer management

Pricing

Free

Free

All charges are billed in USD. See all pricing options

111 reviews

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy navigation, installation, and ability to enhance customer engagement and sales. The support team is praised for efficient problem-solving. Key features include real-time customer behavior tracking, a customizable chatbot, multi-language support, and seamless integration with Shopify and social media. The app also provides weekly performance reports. Its free cost is particularly beneficial for new merchants.

May 11, 2023

Loved this app when I first installed it, but then came across an issue where I could not login. Had to use another chatbot for a bit, but Kyrie and the team fixed my issue and I am now able to use their app. It's such a great app and you can customize quite a lot and really make it your own. One of the best chat apps I've seen so far, and they offer it free which really helps smaller or startups like myself. Customer service is almost always around and a pleasure to speak with. Thank you!!

Pawsome
United States
14 days using the app
BestChat replied May 11, 2023

Thank you so much for your positive feedback. We strive to provide the best service possible, and we're glad to hear we hit the mark.

Edited March 30, 2023

Nice app, very personalizable and custom made to your own taste. You can add preset questions, fast answers; choose the chat style and you even have emoticons and (important) images upload. For someone who custom makes their products, having images upload in the chat is very important to choose materials and style of the upcoming personalized products with the customer. It is also very nice that it has a mobile app.

ButterflyGarments
Italy
3 months using the app
BestChat replied March 30, 2023

Thank you for taking the time to leave us a review. Your feedback is important to us, and we're grateful for your kind words.

March 14, 2023

I recently started using BestChat Live Chat Chatbot and I am blown away by its functionality. As a business owner, it's important for me to have a chatbot that can provide seamless 1-to-1 customer service, especially for my customers who speak Chinese. BestChat offers a fully Chinese-operated backend that allows me to connect with my customers in simplified or traditional Chinese, making it easy for me to expand my business into new markets.

One of the best things about BestChat is the real-time tracking of customer browsing behavior. It allows me to stay ahead of potential customer inquiries and have pre-set Q&A that can be easily customized. Plus, with the weekly data report, I can analyze my chatbot's performance and identify areas for improvement.

The BestChat chatbot is also available on both PC and mobile devices, allowing me to be connected with my customers at all times, even when I'm not at my desk. The customizable chat window lets me brand it to match my website's aesthetics and provide a fun, interactive experience for my customers. I also appreciate the festive chat icons available during holiday seasons to add a personal touch to my website.

Most importantly, I want to highlight the exceptional customer service provided by the BestChat team. When I encountered some issues with the plugin, the team was quick to respond and provided the necessary support to resolve the problem. Their friendly and helpful approach is greatly appreciated and speaks volumes about the company's dedication to their customers.

Overall, I highly recommend BestChat Live Chat Chatbot to any business owner looking for a reliable and effective chatbot solution to improve customer engagement and increase conversions.

JYDOLL - China's Safest Silicone Doll Brand | NA Marketing Division
Canada
About 14 hours using the app
BestChat replied March 14, 2023

Thank you so much for your kind words and thoughtful comment. We are thrilled to hear that you appreciated our efforts and that your experience with our service was a positive one. We will continue to work hard to meet and exceed your expectations.

About this app

Launched

January 5, 2022

Languages

English

Works with

OpenAI, ChatGPT

Built by BestChat

About BestChat

5.0 average rating

1 year building apps for the Shopify App Store

Support

Send a message

service@bestchat.com