Reviews (142)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
June 1, 2026

Amazing app. Made everything much easier for users. Thank you for founding this app seriously.

SpineX
Poland
3 days using the app
June 27, 2025

I have been using this app for about 3 months now. I can highly recommend this app. It has saved us so many hours of answering emails and phone calls. It learns quickly, took about 3-5 days to learn my entire site and products as well as the most commonly asked questions.

Custom Plate Pros
United States
3 months using the app
BestChat replied September 10, 2025

Custom Plate Pros, we truly appreciate your recommendation! 🙌 Happy the app adapts fast and eases your workload. Thanks for trusting us!

January 4, 2025

I try a lot of chat app, Always looking for the best for my needs and I have tried a lot of the new AI , Most AI chat are surface level and I found them get most answer wrong when it comes to the skin care we sell on SkinCareBYSuzie.com but Best chat AI is amazing I have yet to find an AI answer that wrong or even could have been better. This has recommended our skin care perfectly it has given a perfectly correct answer when customers have asked to compare products with each other. Concerning the actual chat function with an agent they also work really well

Skin Care By Suzie
United States
27 days using the app
BestChat replied February 10, 2025

Your review is greatly appreciated, Skin Care By Suzie! We’re delighted to hear our chat AI excels in skincare recommendations. Thank you for sharing; we’ll keep improving! 🙌

September 10, 2024

We are a startup company from China, and our target market is in the Middle East. Using this software has been incredibly helpful for our business.

However, I noticed that Arabic is not currently available as a language option, and I hope this can be improved in future updates.

Aside from that, everything else is very user-friendly, and we really enjoy using it.

Nimall
Hong Kong SAR
4 months using the app
BestChat replied February 18, 2025

Hello Nimall,Thank you for your wonderful feedback! 🌟 We're delighted our software is helping your startup. Your suggestion about Arabic is noted, and we’ll take it seriously!

June 14, 2024

So far I'm finding the app very easy to use and the AI fairly refined in the process of learning and answering customers. As AI continues to evolve, businesses like mine will depend more and more on the help that it offers. As long as BestChat keeps up with the demands of the evolving business needs, they will have me as a loyal customer.

Kewlus
Australia
About 18 hours using the app
BestChat replied July 17, 2024

Thank you very much for your feedback! Kewlus 😊 I am delighted to hear that you find BestChat easy to use and that our AI is effectively learning and responding to your customers' inquiries. It has been my pleasure to assist you with the installation of BestChat, and I am glad to see it positively impacting your business.
As AI technology continues to advance, we remain committed to meeting your business needs.

January 23, 2024

Quite easy to use, from install to get it up and running. Had a notification problem with my iOS app but customer support was quick and a reinstall solved it.

SlimQ-UK
United States
About 1 hour using the app
BestChat replied March 15, 2024

We appreciate your feedback! Glad to hear our app was easy to set up and use. If you encounter any issues in the future, our support team is here to help! 🙌🌟👍

November 9, 2023

It is a very useful app. You can install the reply software on your mobile phone. You can reply to customers in time even if you are not in front of the computer. The relevant reply information can also be customized. It also includes an email reply function. Customers can also reserve email information when they are not online. , in short, it is very useful, worth recommending, worth a five-star rating.

ROCWARE
United States
11 months using the app
BestChat replied February 23, 2024

We love your positive feedback! 💖It's fantastic to hear that you find BestChat highly useful. Your recommendation and five-star rating mean a lot to us. Thank you so much!

July 14, 2025

So far so good. I hope that will be updated with some capabilites in the future. Would be nice for AI to be able to create orders and checkout links.

Simple Card
United Kingdom
22 days using the app
BestChat replied September 10, 2025

Hi Simple Card, thank you for your positive feedback! 😊 We appreciate your suggestions and will seriously consider adding new features to enhance your experience.

April 8, 2025

The AI feature is surprisingly knowledgeable about my store. I'm very happy with the product and level of service overall.

SatNavWorld
United Kingdom
Over 2 years using the app
BestChat replied April 18, 2025

Hi SatNavWorld,
Thank you for your positive review! We’re delighted you find our AI knowledgeable. Your insights are important, and we’re committed to enhancing your experience! 🙏💪

March 11, 2025

So far, I am really impressed with the AI's ability to recommend my products to my customers

Hanafy Pigments USA
United States
12 days using the app
BestChat replied March 13, 2025

Thank you so much for your kind words, Hanafy Pigments USA! We're thrilled to hear you're impressed with our AI recommendations! Your feedback truly inspires us!