Reviews (204)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this live chat app for its AI-driven features that boost sales and enhance customer engagement. They praise its ease of use, intuitive interface, and customization options. Key features include real-time behavior tracking and AI training in natural language. The app is noted for its affordability, multilingual support, and secure communications. Merchants appreciate the responsive support team and its effectiveness in handling inquiries.

January 2, 2025

this is the second time we try this app in about 2 years span. pros: some of the options have improved and actually work - the AI has improved as well. Cons: lack of customer service - the chat app doesn't work well still and needs much improvements especially taking over from AI on live chats (we lost many customers because of this) - there is a big gap of options in the paid subscriptions and it needs to be setup for better value. For now we will continue to try it until we find a better alternative or unless they fix these issues asap.

Que Shebley
United States
2 months using the app
BestChat replied January 7, 2025

Your insights are valuable, Que Shebley! We're pleased you're noticing improvements and will carefully consider your suggestions for better customer service. 🙏✨

November 18, 2024

Seems good so far not much use on mobiles to change settings hence the 3 stars

Odin’s Cave
United Kingdom
5 days using the app
BestChat replied December 31, 2024

Your insights are invaluable, Odin’s Cave! We take your comments seriously and will work hard to enhance our mobile settings. 🙏✨

August 19, 2024

This app seemed to be great at the beginning when i was setting up, but i dont receive any notifications when folks are on the site. The multilanguage ability also has glitches that dont allow me to properly transalte some english to french. Seemd promising at first though

DistrictX
Canada
About 2 months using the app
BestChat replied December 31, 2024

Hello DistrictX,Thanks for sharing your experience! We value your input and will strive to address the concerns you've raised. 💡😊

July 6, 2024

god

The Fragrance Secrets
United Arab Emirates
2 months using the app
BestChat replied July 17, 2024

Thank you for your 3-star rating and feedback on BestChat. ⭐⭐⭐ We appreciate your honesty and value your input. 😊We'd love to understand more about your experience and how we can improve to better meet your needs. If you have any specific suggestions or concerns, please feel free to share them with us.

May 5, 2023

This software works well, customer service is responsive and problems are solved accurately and efficiently, this software can do a lot and is worth a try, but there is one thing I would like to improve, the ability to see messages from customers and reply directly, at the moment it is only an online chat function, I hope it will be added soon.

AOMUO
China
6 months using the app
BestChat replied March 1, 2024

We're glad to hear that you find our software useful and our customer service responsive, AOMUO. Your feedback regarding the ability to see messages from customers directly is duly noted, and we'll consider it for future updates.

January 9, 2024

looks good but when i install their smartbot, they don't seem to integrate together which is a bad thing, we cannot have two chats on one website. the logic should be smartbot -> human livechat. seems don't have such option on this.

Aura Circle
Hong Kong SAR
About 4 hours using the app
BestChat replied March 15, 2024

Hi Aura Circle team, thank you for sharing your experience! We understand the importance of seamless integration between SmartBot and live chat. Your feedback is valuable, and we'll consider this as we continue to improve our platform. If you have any further suggestions or concerns, please don't hesitate to let us know! 🤔🛠️

November 12, 2023

Impressive for 15 minutes till I realized that it would remain visible to users even when it was not attended. We know from A/B testing this is a killer on Mobile for us, so had to uninstall because they said turning it off was not a feature. That warrants 4 starts.

Giving this 3 stars because it remains on my site even AFTER being uninstalled. Such a waste of time chasing down how to finally get it off.

Lilly & Lime
Australia
About 2 hours using the app
BestChat replied February 23, 2024

Thank you for your feedback, Lilly & Lime. We'll take your input into account for future improvements. If you need further assistance, please don't hesitate to reach out.

September 6, 2024

greenhausshop
South Africa
Almost 2 years using the app