Reviews (131)
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Amazing app. Made everything much easier for users. Thank you for founding this app seriously.
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
Hi Lansei China, thank you for your honest feedback. We understand your concerns and will carefully review this issue to improve the service and avoid such situations.
I have been using this app for about 3 months now. I can highly recommend this app. It has saved us so many hours of answering emails and phone calls. It learns quickly, took about 3-5 days to learn my entire site and products as well as the most commonly asked questions.
Custom Plate Pros, we truly appreciate your recommendation! 🙌 Happy the app adapts fast and eases your workload. Thanks for trusting us!
The app gets in the way of customers using the store, way worse on mobile which is where most of my users are coming from. I get the odd message from it but from the niggly blocking of customer functionality I would assume it is increasing my bounce rate and decreasing my conversions
Dear Steve, we’re sorry to hear about your experience. Thank you for the feedback! 🙏 We’ll work on addressing the mobile functionality to improve conversions.
Easy to drop in and reply to people. However, the AI can be EXTREMELY slow
Hello CandyFavorites,Thanks for sharing your experience! We’re committed to improving and will address the speed issues you've mentioned. 💡😊
We are a startup company from China, and our target market is in the Middle East. Using this software has been incredibly helpful for our business.
However, I noticed that Arabic is not currently available as a language option, and I hope this can be improved in future updates.
Aside from that, everything else is very user-friendly, and we really enjoy using it.
Hello Nimall,Thank you for your wonderful feedback! 🌟 We're delighted our software is helping your startup. Your suggestion about Arabic is noted, and we’ll take it seriously!
So far I'm finding the app very easy to use and the AI fairly refined in the process of learning and answering customers. As AI continues to evolve, businesses like mine will depend more and more on the help that it offers. As long as BestChat keeps up with the demands of the evolving business needs, they will have me as a loyal customer.
Thank you very much for your feedback! Kewlus 😊 I am delighted to hear that you find BestChat easy to use and that our AI is effectively learning and responding to your customers' inquiries. It has been my pleasure to assist you with the installation of BestChat, and I am glad to see it positively impacting your business.
As AI technology continues to advance, we remain committed to meeting your business needs.
Quite easy to use, from install to get it up and running. Had a notification problem with my iOS app but customer support was quick and a reinstall solved it.
We appreciate your feedback! Glad to hear our app was easy to set up and use. If you encounter any issues in the future, our support team is here to help! 🙌🌟👍
looks good but when i install their smartbot, they don't seem to integrate together which is a bad thing, we cannot have two chats on one website. the logic should be smartbot -> human livechat. seems don't have such option on this.
Hi Aura Circle team, thank you for sharing your experience! We understand the importance of seamless integration between SmartBot and live chat. Your feedback is valuable, and we'll consider this as we continue to improve our platform. If you have any further suggestions or concerns, please don't hesitate to let us know! 🤔🛠️
It is a very useful app. You can install the reply software on your mobile phone. You can reply to customers in time even if you are not in front of the computer. The relevant reply information can also be customized. It also includes an email reply function. Customers can also reserve email information when they are not online. , in short, it is very useful, worth recommending, worth a five-star rating.
We love your positive feedback! 💖It's fantastic to hear that you find BestChat highly useful. Your recommendation and five-star rating mean a lot to us. Thank you so much!
