Reviews (204)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this live chat app for its AI-driven features that boost sales and enhance customer engagement. They praise its ease of use, intuitive interface, and customization options. Key features include real-time behavior tracking and AI training in natural language. The app is noted for its affordability, multilingual support, and secure communications. Merchants appreciate the responsive support team and its effectiveness in handling inquiries.
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I try a lot of chat app, Always looking for the best for my needs and I have tried a lot of the new AI , Most AI chat are surface level and I found them get most answer wrong when it comes to the skin care we sell on SkinCareBYSuzie.com but Best chat AI is amazing I have yet to find an AI answer that wrong or even could have been better. This has recommended our skin care perfectly it has given a perfectly correct answer when customers have asked to compare products with each other. Concerning the actual chat function with an agent they also work really well
Your review is greatly appreciated, Skin Care By Suzie! We’re delighted to hear our chat AI excels in skincare recommendations. Thank you for sharing; we’ll keep improving! 🙌
This has helped my customers a lot and I'm glad it shows you each interaction because it helps me add more information to questions I wouldn't have thought of that my customers are asking. It's easy to use too!! I love it! so thankful <3
this is the second time we try this app in about 2 years span. pros: some of the options have improved and actually work - the AI has improved as well. Cons: lack of customer service - the chat app doesn't work well still and needs much improvements especially taking over from AI on live chats (we lost many customers because of this) - there is a big gap of options in the paid subscriptions and it needs to be setup for better value. For now we will continue to try it until we find a better alternative or unless they fix these issues asap.
Your insights are valuable, Que Shebley! We're pleased you're noticing improvements and will carefully consider your suggestions for better customer service. 🙏✨
As promised, here is my updated review. First, I gave them a ( 3) stars for asking me for a review without using their service. Now, is ( 1 )start due to nobody responding to any of my 2 emails I sent 3 days ago to costumer service.
Costumer service is very important. If you have a service or want to gain new customers it is imperative that you respond quickly otherwise, you leave a bad impression for potential customers and users in general.
This app is great. AI can be trained to cater to your site and promptly answer customer questions and queries.
Hello Jewellery By Aman,
Thanks for sharing your thoughts! We're excited that our AI is working well for you and will keep your feedback in mind for future improvements. 💡😊
I love that it can recommend products from my website accurately.
Hello HDBullyBaum,
We appreciate your positive review! It’s fantastic to know our recommendations work well for you. Thank you for sharing; we’ll carefully consider your insights for future enhancements!
Nice app
Best Virtual Assistant for your online store
very good
Good app so far! Loving the customisation ability.
DearIona Opal Australia,
Thank you for your wonderful feedback! 🌟 We’re thrilled you love our product recommendations and will continue to enhance your experience!