Reviews (194)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this live chat app for its AI-driven product recommendations and accurate customer responses, enhancing service and sales. It's user-friendly, integrates well with websites, and supports multiple languages. The app offers both AI and manual support options, customizable chat interfaces, and is particularly cost-effective for startups and small businesses. Merchants also appreciate the responsive customer support team.
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I try a lot of chat app, Always looking for the best for my needs and I have tried a lot of the new AI , Most AI chat are surface level and I found them get most answer wrong when it comes to the skin care we sell on SkinCareBYSuzie.com but Best chat AI is amazing I have yet to find an AI answer that wrong or even could have been better. This has recommended our skin care perfectly it has given a perfectly correct answer when customers have asked to compare products with each other. Concerning the actual chat function with an agent they also work really well
this is the second time we try this app in about 2 years span. pros: some of the options have improved and actually work - the AI has improved as well. Cons: lack of customer service - the chat app doesn't work well still and needs much improvements especially taking over from AI on live chats (we lost many customers because of this) - there is a big gap of options in the paid subscriptions and it needs to be setup for better value. For now we will continue to try it until we find a better alternative or unless they fix these issues asap.
Your insights are valuable, Que Shebley! We're pleased you're noticing improvements and will carefully consider your suggestions for better customer service. 🙏✨
I love that it can recommend products from my website accurately.
As promised, here is my updated review. First, I gave them a ( 3) stars for asking me for a review without using their service. Now, is ( 1 )start due to nobody responding to any of my 2 emails I sent 3 days ago to costumer service.
Costumer service is very important. If you have a service or want to gain new customers it is imperative that you respond quickly otherwise, you leave a bad impression for potential customers and users in general.
We are a startup company from China, and our target market is in the Middle East. Using this software has been incredibly helpful for our business.
However, I noticed that Arabic is not currently available as a language option, and I hope this can be improved in future updates.
Aside from that, everything else is very user-friendly, and we really enjoy using it.
Nice app
Good app so far! Loving the customisation ability.
this is an amazing app to add to your web design. Im not sure all it could do, but with the free plan its already impressing me a lot. highly recommended
Seems good so far not much use on mobiles to change settings hence the 3 stars
Your insights are invaluable, Odin’s Cave! We take your comments seriously and will work hard to enhance our mobile settings. 🙏✨
Easy to drop in and reply to people. However, the AI can be EXTREMELY slow
Hello CandyFavorites,Thanks for sharing your experience! We’re committed to improving and will address the speed issues you've mentioned. 💡😊