Reviews (209)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this live chat app for its AI-driven features that boost sales and enhance customer engagement. They praise its ease of use, intuitive interface, and customization options. Key features include real-time behavior tracking and AI training in natural language. The app is noted for its affordability, multilingual support, and secure communications. Merchants appreciate the responsive support team and its effectiveness in handling inquiries.

February 28, 2025

basically easy to customise all the settings, and many useful functions which enhanced AI feature, recommended for newbie

Magniluv Official Store
Malaysia
About 1 hour using the app
BestChat replied March 5, 2025

Dear Magniluv Official Store,Thank you for your wonderful feedback! We're thrilled to hear our features are helpful for newbies. Your support means a lot to us!

November 25, 2024

Good app so far! Loving the customisation ability.

Iona Opal Australia
Australia
22 days using the app
BestChat replied February 10, 2025

DearIona Opal Australia,
Thank you for your wonderful feedback! 🌟 We’re thrilled you love our product recommendations and will continue to enhance your experience!

September 10, 2024

We are a startup company from China, and our target market is in the Middle East. Using this software has been incredibly helpful for our business.

However, I noticed that Arabic is not currently available as a language option, and I hope this can be improved in future updates.

Aside from that, everything else is very user-friendly, and we really enjoy using it.

Nimall
Hong Kong SAR
4 months using the app
BestChat replied February 18, 2025

Hello Nimall,Thank you for your wonderful feedback! 🌟 We're delighted our software is helping your startup. Your suggestion about Arabic is noted, and we’ll take it seriously!

November 18, 2024

Seems good so far not much use on mobiles to change settings hence the 3 stars

Odin’s Cave
United Kingdom
5 days using the app
BestChat replied December 31, 2024

Your insights are invaluable, Odin’s Cave! We take your comments seriously and will work hard to enhance our mobile settings. 🙏✨

December 11, 2024

Really smart AI and great app. I recommend it.

Ilha Restrita
Brazil
About 22 hours using the app
BestChat replied February 10, 2025

Dear Ilha Restrita,
Thank you for your kind words! We’re thrilled you find our AI smart and the app great. Your recommendation means a lot, and we’ll keep striving for excellence!

December 10, 2024

good

Tersce
United States
About 1 month using the app
January 9, 2025

I love it, very useful chat

Birdify Electronics
Slovakia
29 minutes using the app
BestChat replied February 10, 2025

Your kind words truly matter, Birdify Electronics! 😊 We’re delighted you love the chat feature. Thank you for your support; we’ll carefully consider your insights for future enhancements!

February 26, 2025

Five stars! So far so good.

Chantal Handley
Australia
7 minutes using the app
BestChat replied March 5, 2025

Dear Chantal,
Thank you for the fantastic five stars! We're thrilled to hear you’re enjoying your experience so far. We’re here for you! 🌟

September 2, 2024

this is an amazing app to add to your web design. Im not sure all it could do, but with the free plan its already impressing me a lot. highly recommended

Mexican Plug
United States
16 days using the app
BestChat replied February 10, 2025

Hello Mexican Plug,
We truly appreciate your wonderful review! 🎉 It’s fantastic to hear you’re enjoying the free plan. Thank you for your support; we’ll continue to enhance our app!

October 2, 2024

Easy to drop in and reply to people. However, the AI can be EXTREMELY slow

CandyFavorites
United States
About 2 months using the app
BestChat replied December 31, 2024

Hello CandyFavorites,Thanks for sharing your experience! We’re committed to improving and will address the speed issues you've mentioned. 💡😊