Reviews (178)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service with its AI-driven 24/7 support, handling product queries and order inquiries effectively. The AI improves interaction quality over time and supports multiple languages, making it ideal for international businesses. Features include product recommendations, AI sales insights, customizable chat interfaces, and real-time customer behavior tracking with weekly performance reports. Praised for its user-friendly design, seamless Shopify integration, and reliable performance, the app also offers CRM features and various messenger interfaces. Merchants appreciate the responsive support team and the affordability of the AI plan at $10.00 per month, available on both PC and mobile devices.

November 23, 2023

The interface is very nice and user-friendly, and the service is attentive!

It is a good plugin and I hope it can be used for a long time

sheerherb
China
14 days using the app
BestChat replied February 23, 2024

Thank you for your positive feedback, sheerherb! 🌟 We appreciate your support and hope you continue to use BestChat for a long time to come.

January 4, 2024

it's simple and powerful, use this app for your online store.

Omkou
United States
3 months using the app
BestChat replied March 15, 2024

Thank you for your recommendation!🌟We're delighted to hear that you find our app simple yet powerful. If you have any questions or need assistance, feel free to reach out to us anytime! 🤝

August 20, 2024

tres bien

CasaFab
France
About 1 hour using the app
September 24, 2024

Ik gebruik de chatbot net 2 dagen en ik ben wel tevreden, hij stuurt mijn klanten naar de juiste pagina's als ze vragen hebben en indien nodig, ga ik de vragen beantwoorden.

Fitladies
Netherlands
7 minutes using the app
September 15, 2024

Genial

Nj Global
Venezuela
6 minutes using the app
July 6, 2024

god

The Fragrance Secrets
United Arab Emirates
2 months using the app
BestChat replied July 17, 2024

Thank you for your 3-star rating and feedback on BestChat. ⭐⭐⭐ We appreciate your honesty and value your input. 😊We'd love to understand more about your experience and how we can improve to better meet your needs. If you have any specific suggestions or concerns, please feel free to share them with us.

January 9, 2024

looks good but when i install their smartbot, they don't seem to integrate together which is a bad thing, we cannot have two chats on one website. the logic should be smartbot -> human livechat. seems don't have such option on this.

Aura Circle
Hong Kong SAR
About 4 hours using the app
BestChat replied March 15, 2024

Hi Aura Circle team, thank you for sharing your experience! We understand the importance of seamless integration between SmartBot and live chat. Your feedback is valuable, and we'll consider this as we continue to improve our platform. If you have any further suggestions or concerns, please don't hesitate to let us know! 🤔🛠️

November 18, 2024

Seems good so far not much use on mobiles to change settings hence the 3 stars

Odin’s Cave
United Kingdom
16 minutes using the app
February 25, 2024

功能非常强大,关键是免费的APP

Tongjin Technology
China
11 months using the app
BestChat replied March 15, 2024

😊 非常感谢您的支持!我们很高兴您喜欢我们的应用!如果您需要任何帮助或有任何建议,请随时告诉我们。

December 4, 2023

这个在线聊天软件的用户界面设计非常直观和用户友好。我很容易找到所有需要的功能,而且整体体验非常流畅

Jakemy Store
Hong Kong SAR
About 2 months using the app
BestChat replied February 23, 2024

您的肯定是我们前进的动力!如果您还有其他想法或建议,欢迎随时与我们分享!