Reviews (174)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this live chat app for its AI capabilities that offer 24/7 responses to product and order inquiries, boosting customer service and sales. Its multilingual support and user-friendly interface are appreciated, along with the seamless integration of automated and manual customer service options. The app is reliable on both PC and mobile platforms, with fast and accurate AI responses. Customer support is responsive and efficient, and the affordability of the AI plan makes it accessible for startups and small businesses, with a free plan that still offers substantial functionality.

November 23, 2023

The interface is very nice and user-friendly, and the service is attentive!

It is a good plugin and I hope it can be used for a long time

sheerherb
China
14 days using the app
BestChat replied February 23, 2024

Thank you for your positive feedback, sheerherb! 🌟 We appreciate your support and hope you continue to use BestChat for a long time to come.

January 4, 2024

it's simple and powerful, use this app for your online store.

Omkou
United States
3 months using the app
BestChat replied March 15, 2024

Thank you for your recommendation!🌟We're delighted to hear that you find our app simple yet powerful. If you have any questions or need assistance, feel free to reach out to us anytime! 🤝

August 20, 2024

tres bien

CasaFab
France
About 1 hour using the app
July 6, 2024

god

The Fragrance Secrets
United Arab Emirates
2 months using the app
BestChat replied July 17, 2024

Thank you for your 3-star rating and feedback on BestChat. ⭐⭐⭐ We appreciate your honesty and value your input. 😊We'd love to understand more about your experience and how we can improve to better meet your needs. If you have any specific suggestions or concerns, please feel free to share them with us.

September 24, 2024

Ik gebruik de chatbot net 2 dagen en ik ben wel tevreden, hij stuurt mijn klanten naar de juiste pagina's als ze vragen hebben en indien nodig, ga ik de vragen beantwoorden.

Fitladies
Netherlands
7 minutes using the app
September 15, 2024

Genial

Nj Global
Venezuela
6 minutes using the app
November 16, 2023

Great service!

FayeFur
United States
About 1 year using the app
BestChat replied February 23, 2024

Hi FayeFur team, we're delighted to hear that you're enjoying our service! Thank you for your positive feedback and support. If you ever need assistance or have any questions, feel free to reach out.

January 9, 2024

looks good but when i install their smartbot, they don't seem to integrate together which is a bad thing, we cannot have two chats on one website. the logic should be smartbot -> human livechat. seems don't have such option on this.

Aura Circle
Hong Kong SAR
About 4 hours using the app
BestChat replied March 15, 2024

Hi Aura Circle team, thank you for sharing your experience! We understand the importance of seamless integration between SmartBot and live chat. Your feedback is valuable, and we'll consider this as we continue to improve our platform. If you have any further suggestions or concerns, please don't hesitate to let us know! 🤔🛠️

November 12, 2023

Impressive for 15 minutes till I realized that it would remain visible to users even when it was not attended. We know from A/B testing this is a killer on Mobile for us, so had to uninstall because they said turning it off was not a feature. That warrants 4 starts.

Giving this 3 stars because it remains on my site even AFTER being uninstalled. Such a waste of time chasing down how to finally get it off.

Lilly & Lime
Australia
About 2 hours using the app
BestChat replied February 23, 2024

Thank you for your feedback, Lilly & Lime. We'll take your input into account for future improvements. If you need further assistance, please don't hesitate to reach out.

February 25, 2024

功能非常强大,关键是免费的APP

Tongjin Technology
China
11 months using the app
BestChat replied March 15, 2024

😊 非常感谢您的支持!我们很高兴您喜欢我们的应用!如果您需要任何帮助或有任何建议,请随时告诉我们。