Reviews (174)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this live chat app for its AI capabilities that offer 24/7 responses to product and order inquiries, boosting customer service and sales. Its multilingual support and user-friendly interface are appreciated, along with the seamless integration of automated and manual customer service options. The app is reliable on both PC and mobile platforms, with fast and accurate AI responses. Customer support is responsive and efficient, and the affordability of the AI plan makes it accessible for startups and small businesses, with a free plan that still offers substantial functionality.

December 27, 2022

Excellent chat bot application that is free to use and very user friendly to set it up. I just got it today for my store and everything seems to be working well ! The support team is also prompt to respond to any questions !

BebeRafaello
Canada
About 1 year using the app
BestChat replied December 28, 2022

Thank you for your review of BestChat.

We are glad to hear that you are enjoying using BestChat and that it was easy for you to set up. We are also happy to hear that the support team was able to help you with any questions you had.

Thank you again for your support!

August 24, 2022

Happy to meet BestChat, service specialist is nice and warm. Love this whale and looking for more functions in the future.

crazymarlon
China
About 1 year using the app
BestChat replied March 4, 2024

We're thrilled to have you on board and rest assured, we're continuously working on adding more exciting features in the future!

April 19, 2023

I like this app. It has a friendly interface and many features like quick responses, prepared for you. There is also the mobile app (notifications about chat are useful for me). This is a free app and it's a pleasure to use it.

feel the leather
Ukraine
12 months using the app
BestChat replied March 4, 2024

We are so happy to hear you like our app! 😊 We're delighted to offer these features for free, and we're glad you're finding value in using our app. Don't hesitate to reach out if you need any assistance.

November 9, 2023

It is a very useful app. You can install the reply software on your mobile phone. You can reply to customers in time even if you are not in front of the computer. The relevant reply information can also be customized. It also includes an email reply function. Customers can also reserve email information when they are not online. , in short, it is very useful, worth recommending, worth a five-star rating.

ROCWARE
United States
11 months using the app
BestChat replied February 23, 2024

We love your positive feedback! 💖It's fantastic to hear that you find BestChat highly useful. Your recommendation and five-star rating mean a lot to us. Thank you so much!

June 27, 2023

Amazing app, tech team always to help. Easy installation. Highly recommended to any users and thank you team.

Pets Care Needs
Australia
12 months using the app
BestChat replied February 27, 2024

Hello Pets Care Needs team, thank you so much for your kind words and recommendation! Our team is always here to assist you whenever you need help. :)

August 14, 2023

We have to say that the customer service we received from Alice was outstanding! Very fast response and immediate solution to any problem or question. Amazing. Alice has a lot of patience and we really appreciate it.

Best customer service, the app works easily, the setting is very clear, in addition, it's FREE. We recommend this App to everyone. From a small to a large shop.

Thank you Alice!

Brilani
Israel
11 months using the app
BestChat replied February 27, 2024

We're excited to hear such positive feedback about our customer service! Your recommendation to shops of all sizes is greatly appreciated. Thank you for your kind words and support!

April 12, 2022

BestChat is a very nice APP, easy to understand, it integrates with WhatsApp and E-mail, it helps me a lot. I think this is a software worth recommending.

Cool Gadgets Agent
China
10 months using the app
BestChat replied June 5, 2022

Thanks for your kindly feedback, means a lot to us. Thank you. :)

October 7, 2022

It‘s a very nice app that I really recommend. I like the chatbot function which helps my business a lot. And it can integrate with my WhatsApp, I like it!

NewWorld
Brunei
10 months using the app
BestChat replied December 9, 2022

Thank you for your review of BestChat.

We are glad to hear that you like the app and find it useful for your business. We are also happy to hear that you like the integration with WhatsApp.

Thank you again for your support!

September 25, 2023

In fact, I want to express my deep gratitude and appreciation to the work team. I have tried many applications. Including the paid price. But not all applications were compatible with my aspirations for my store. Until I found this app. Indeed, the application is very wonderful. Amazing app. Its availability on mobile phones is very important. I am confident that I will not lose contact with my clients at any time. Thank you, wonderful team, thank you Kyrie

spectreroses
Türkiye
9 months using the app
BestChat replied February 27, 2024

We appreciate for your heartfelt words! Your appreciation means a lot to us. 🙏Thank you for being a part of our community!

June 16, 2023

its a good app for livechat.. and it also free for use and easy to use... i hope this apps will be grow fast

jomotech.id
Indonesia
9 months using the app
BestChat replied February 28, 2024

We're glad to hear your positive feedback! We also share your hope for its rapid growth. Looking forward to witnessing its development together! 🤝