Reviews (131)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and range of customization options, including themes, stickers, and custom emojis. They value its secure end-to-end encryption and responsive customer support. The mobile-friendly nature of the app allows for constant customer connection. Features such as an email reply function, chatbot, and file upload function are also appreciated. Merchants commend the app for its real-time tracking of customer browsing behavior and weekly data reports, which aid in performance analysis. The app is recognized for its reliability and effectiveness in enhancing customer engagement and boosting conversions.

April 20, 2023

Wonderful app. The most amazing part about them is their support team. Very helpful and always eager to help you out.

The Case Crafters
United States
About 2 months using the app
BestChat replied March 1, 2024

We're thrilled you like our app! Our support team is dedicated to assisting you whenever you need it. Thanks for the positive feedback! 🙏

June 2, 2023

I've been using BestChat app for several days now and I am really impressed. It is easy to use, integrates with my Shopify store seamlessly, and the customer support is the top-notch. I would definitely recommend BestChat to anyone who is looking for a live chat and chatbot solution.

Babie Bomb
China
About 2 months using the app
BestChat replied February 29, 2024

Thanks for sharing your experience with BestChat! 🌟 We're thrilled to hear that you find it easy to use and seamless with your Shopify store. Thanks for the recommendation! 👍

April 19, 2022

I installed this app last week. I have to say it is incredible. The mobile app, in particular, is critical for me to stay in touch with my customers. When a customer sends me a message, I get a notification on my phone. So far, I've had a great experience with this app.
THANK YOU SO MUCH FOR THIS EXCELLENT APP.

YouBuBu
Hong Kong SAR
About 2 months using the app
BestChat replied June 5, 2022

Thank you, your website is great too.

Edited June 13, 2023

功能很丰富 有实时聊天和智能聊天机器人功能 界面干净 可以个性化设置,易于使用 我可以在网站、手机应用和社交媒体上无缝地与客户沟通。总之,BestChat为我提供了一种强大而方便的方式来提升客户服务体验。我强烈推荐它!

iBooMas
United States
About 2 months using the app
BestChat replied February 28, 2024

您的肯定让我们倍感荣幸,我们将继续努力,为您提供更多创新和令人满意的服务。

October 21, 2022

I love this app so much! I had another chat app installed first, but it didn't have an app for my iPhone. With this service I can also get notified on my iPhone and talk to potential customers when I'm away from the computer. Lots of easy-to-use customisations and features, plus it looks great. I wanted to leave a review because I'm also so impressed with how speedy and polite the customer service were to answer a question I had. Thank you!

Beauty Content Hub
United Kingdom
About 2 months using the app
BestChat replied December 9, 2022

Thank you for your review of BestChat.

We are glad to hear that you love the app and find it easy to use with lots of customization options and great features. We are also pleased that you were impressed with the speed and politeness of our customer service team.

Thank you again for your support!

May 11, 2023

This chatbox is the shit! not a 100% but a 99.999999 % what more you need to get hooked right now! Jokes apart, im just loving this app!!

MY CONFIDENT LIFESTYLE
Nigeria
About 2 months using the app
BestChat replied March 1, 2024

Your humor caught us off guard! 😄 We're delighted that you're enjoying the app so much! Keep spreading the good vibes! 🎉

February 2, 2023

Great app, i really recommend it! its really easy to work with. My store looks a lot better now, thank you

Voordeelplein
Netherlands
About 2 months using the app
BestChat replied February 2, 2023

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

May 29, 2023

I was very satisfied from the first moment I downloaded the application. there was only a small deficiency that I needed, when I shared it with their team, they made an effort to improve it. It's great that they value their users so much ! best app on shopify if you need live support and communication... in addition to this there are many other great features in the app !!

vav diamond
Türkiye
About 1 month using the app
BestChat replied February 29, 2024

We appreciate your kind words! Your feedback is invaluable, and we're glad we could meet your needs. Here's to more great features! 🌟🌟🌟

May 9, 2023

试用了很多类似的应用,都没有这个完美。安装使用很方便,外观,欢迎语,自动分配,自动回复,工作时间什么的,几乎所有能想到的功能都有。手机APP使用也很简单。客服服务也很好,帮我解决了个大问题。非常推荐。

Jiantao Technology
China
About 1 month using the app
BestChat replied March 1, 2024

提供方便易用的功能、满足用户的需求、为客户的生意带来价值,并为用户提供卓越的客户服务是我们的追求。感谢您的认可和推荐!🌟🚀

June 8, 2023

very fast and helpful support.
I was in a real pickle needing to change some of my settings and weren’t able to access my PC to change them. The support team quickly assisted and had it changed for me in under 5min!
Definitely recommend this APP!!

Bamboo Splash
South Africa
About 1 month using the app
BestChat replied February 29, 2024

We are honored to serve you!
Your feedback is a validation of our work. We will continue to work hard to provide you with more high-quality solutions to help you achieve your goals.