Reviews (178)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service with its AI-driven 24/7 support, handling product queries and order inquiries effectively. The AI improves interaction quality over time and supports multiple languages, making it ideal for international businesses. Features include product recommendations, AI sales insights, customizable chat interfaces, and real-time customer behavior tracking with weekly performance reports. Praised for its user-friendly design, seamless Shopify integration, and reliable performance, the app also offers CRM features and various messenger interfaces. Merchants appreciate the responsive support team and the affordability of the AI plan at $10.00 per month, available on both PC and mobile devices.

March 17, 2023

超棒的聊天app!!完美符合我們使用上的需求,串接也非常順利。最重要的是,客服簡直就是小天使,超級有耐心,主動協助我設定上遇到的問題,甚至耐心聽取我關於本地語言使用上的建議。非常期待你們團隊後續的更新與進步,感謝你們:)

Pawfect Face 頑友繪
Taiwan
9 months using the app
BestChat replied March 17, 2023

Thank you for your review! 🖤 Happy to hear you had a great experience with Bestchat! It was a pleasure assisting you!

May 11, 2023

Loved this app when I first installed it, but then came across an issue where I could not login. Had to use another chatbot for a bit, but Kyrie and the team fixed my issue and I am now able to use their app. It's such a great app and you can customize quite a lot and really make it your own. One of the best chat apps I've seen so far, and they offer it free which really helps smaller or startups like myself. Customer service is almost always around and a pleasure to speak with. Thank you!!

Pawsome
United States
9 months using the app
BestChat replied May 11, 2023

Thank you so much for your positive feedback. We strive to provide the best service possible, and we're glad to hear we hit the mark.

June 23, 2022

It's incredible! I'm really satisfied with the features overall and how simple the setup was! The chatbot feature is beneficial to me. It's free and I'd strongly suggest it!

Sinynn
China
9 months using the app
BestChat replied March 4, 2024

That's fantastic to hear! 🌟We're thrilled that you're satisfied with the features and found the setup process simple. The chatbot feature can indeed be quite beneficial. Thanks for the strong recommendation! 💪🚀

June 21, 2023

This is one very good chatbot app that I can recommend to everyone. They have a lot of good functionality to choose and use from. I used their app for more than a week and I am very happy with their app and their support system.

Thank you BestChat Team for the lovely app. Keep doing what you do best and prosper!

Glamourental
United States
8 months using the app
BestChat replied February 27, 2024

Your enthusiastic recommendation is greatly appreciated! 😊We'll continue to do our best and strive to add value to our users.

March 4, 2022

This is valuable that I didn't know it exists ever. Just so smart to have the feature in engaging customers that's so effective on conversation. I highly recommend this app.

bb-doll
China
8 months using the app
BestChat replied June 5, 2022

Thanks to our precious user. Your feedback is important and means a lot to us.

April 18, 2023

I recently installed the BESTCHAT app on my Shopify store, and I am extremely happy with it. The app is easy to install and use, and it has helped me to improve customer engagement and boost sales. Rating: 5/5 stars

FRISKY BUSINESS SG
Singapore
7 months using the app
BestChat replied April 19, 2023

Thank you for taking the time to leave us a review. Your feedback is important to us, and we're grateful for your kind words.

June 5, 2023

Nice APP for beginners and business starters
They have nice customer service and the applications are useful and easy to use

realsexdollslove
China
7 months using the app
BestChat replied February 29, 2024

We're especially excited to hear that you found our customer service team helpful. We're always looking for ways to improve, so your feedback is greatly appreciated. We're excited to see what you accomplish with our app!

June 13, 2023

相比其他对话插件,这个使用简单,不需要复杂的设置流程,界面清晰明了,功能也能满足需求,遇到问题客服响应也非常快,会主动耐心帮助解决问题,总体来说使用体验很好,非常适合我们这种新建的独立站卖家,强烈推荐!

Hotyhoney
China
7 months using the app
BestChat replied February 28, 2024

非常感谢您的肯定和推荐!能为您的生意助力使我们的目标,如果您有任何进一步的需求,随时联系我们。

May 24, 2023

Nice review. Satisifed by using this app. Very happy about their instant customer support. Thanks for everything.

WoofMarkets
United States
6 months using the app
BestChat replied March 1, 2024

We're delighted to hear that you're satisfied with our app! 😊 Thank you for your positive feedback, and we're always here to help if you need anything.

May 30, 2023

简单实用,很不错,希望开发更多的功能,比如自动翻译、社交媒体来信转到APPA接收这些功能都还不错,可以完善一下的,客服服务也很不错的,太多还蛮好6666666666666666666666666666

KIMSDUN
China
6 months using the app
BestChat replied February 29, 2024

感谢您的宝贵反馈!我们会考虑您提出的功能建议,努力不断改进。如果您需要任何帮助,请随时联系我们的客服团队!😊