Reviews (187)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this live chat app for its 24/7 customer support and multilingual capabilities, enhancing customer interaction and support. They appreciate its AI and automation for efficiently handling inquiries, a user-friendly interface, affordable pricing, and customization options. The app is also noted for boosting sales through proactive engagement and is mobile-compatible, with added CRM solutions for managing complex queries effectively.

April 17, 2023

Definitely recommended for all stores. It is easily customizable, most settings can be changed, even minor things, it gives options to connect your own social media such as facebook, insta, whatsapp, if the customers are more comfortable texting there, and to top it all it is free! Too good!

Geekstown
India
3 months using the app
BestChat replied March 4, 2024

Absolutely!😉 It's fantastic to know that you're enjoying BestChat and finding it highly customizable. Thank you for recommending BestChat to others, and if you ever need further assistance, we're here to help!

September 6, 2022

This app helps me to get immediate messages from my cusotmers, the setup is a bit confusing for me but the customer service agent assured me they’ll upgrade it. Besides I love how it looks on my website with the lovely twinkling eyes of the icon!

Phone cases
China
3 months using the app
BestChat replied March 4, 2024

We appreciate your feedback about the setup process, and rest assured, we're constantly working on improvements. We're delighted that you love how it looks on your website! ✨

April 11, 2023

I often use various chat software to interact and communicate with potential customers.this app has some good features and functions.

Firstly, the interface of this software is very simple and easy to use, which is very suitable for beginners. Secondly, it provides many useful functions, , which can help me better communicate and interact with customers.
In addition, I have also used another marketing chat app called kamichat https://apps.shopify.com/kamichat, which is also very easy to use.
In short, whether using a competitor or my own developed software, it depends on the specific usage scenarios and needs. I believe that everyone can find the most suitable chat software for themselves and use it to better communicate and interact with customers.

lujunfa
Brazil
3 months using the app
BestChat replied March 4, 2024

Thank you for sharing your experience and for considering our app!🙌 We're grateful for your feedback and happy to know that you've found value in our software. If you have any questions or need assistance, don't hesitate to reach out.

Edited March 30, 2023

Nice app, very personalizable and custom made to your own taste. You can add preset questions, fast answers; choose the chat style and you even have emoticons and (important) images upload. For someone who custom makes their products, having images upload in the chat is very important to choose materials and style of the upcoming personalized products with the customer. It is also very nice that it has a mobile app.

ButterflyGarments
Italy
3 months using the app
BestChat replied March 30, 2023

Thank you for taking the time to leave us a review. Your feedback is important to us, and we're grateful for your kind words.

June 26, 2023

this api is quite simple and easy to customize for my online store,
also is very useful the automatic translated prompt that depends on users browser.

Hope you guys use it for your shop setting a chatbot easily.

cellpod
South Korea
3 months using the app
BestChat replied February 27, 2024

We appreciate your recommendation and hope you continue to find our tools useful. Thank you for your support!🙏

January 23, 2023

Excellent plugin with great website and UI. Good setup and very and easy to use for new businesses and stores.

Oink - The Print Pig
Canada
3 months using the app
BestChat replied February 2, 2023

We are delighted to hear that you are enjoying our plugin and website. We strive to make our setup and UI as user-friendly as possible, so we are glad that it is working well for you.

April 25, 2023

Top ! J'adore, le service client est disponible et à l'écoute. De plus, visuellement, le chatbot est très beau !

AnimaLife
France
3 months using the app
BestChat replied March 1, 2024

Merci pour votre excellente critique. Nous sommes ravis que vous appréciiez le design de notre application. Nous vous souhaitons tout le succès.

March 31, 2022

This app helps my customers enquiry anytime of the day. Very useful, easy to understand, I like the chat button with eyes. Cute and attractive.

Pet Style Home
China
3 months using the app
BestChat replied June 5, 2022

Thank you! What a lovely website, never mind to contact us if you have any questions. Have a nice day!

September 24, 2023

I've tried numerous chat apps over the years, but "Best Chat" truly lives up to its name! This app has exceeded all my expectations, and I can't help but give it a well-deserved 5-star rating.

From the moment I downloaded Best Chat, I was impressed with its user-friendly interface. Navigating through the app is a breeze, and I love how intuitive it is. Whether you're a tech-savvy individual or just getting started with chat apps, you'll feel right at home here.

Privacy and security are paramount in today's digital age, and Best Chat doesn't disappoint in this regard. End-to-end encryption is in place, giving me peace of mind knowing that my conversations are secure and private.

But it doesn't stop there! Best Chat goes above and beyond with its array of customization options. I can personalize my chat experience with themes, stickers, and even custom emojis. It's these little touches that make the app so enjoyable to use.

Best Chat also excels in terms of customer support. Anytime I've had a question or issue, the support team has been quick to respond and incredibly helpful. Their dedication to user satisfaction is evident, and it's greatly appreciated.

In conclusion, if you're in search of the best chat app on the market, look no further than Best Chat. It combines a user-friendly interface, top-notch security, customization options, and outstanding customer support to provide a chat experience that truly stands out. I wholeheartedly recommend it to anyone looking for an exceptional messaging app. Five stars, hands down! ⭐⭐⭐⭐⭐

DOXXONIX
United States
3 months using the app
BestChat replied February 27, 2024

We're thrilled to hear that Best Chat has exceeded your expectations and earned a well-deserved 5-star rating! 🌟Thank you for recommending Best Chat to others! 🙌 We're committed to providing you with an outstanding messaging experience.

August 25, 2022

very nice ,i like it......................................................................................................................

Diam online sell
China
3 months using the app
BestChat replied March 4, 2024

Thanks for your positive feedback. We appreciate it a lot!🙏