Reviews (187)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this live chat app for its 24/7 customer support and multilingual capabilities, enhancing customer interaction and support. They appreciate its AI and automation for efficiently handling inquiries, a user-friendly interface, affordable pricing, and customization options. The app is also noted for boosting sales through proactive engagement and is mobile-compatible, with added CRM solutions for managing complex queries effectively.

November 20, 2023

I was looking for that chatbot app for a while, I tried several but none of them were as close to this one.
The setup is super easy - there are a lot of useful options and the chatbot is so cool.
Thanks a lot guys!

kleopatrajewles
United States
2 months using the app
BestChat replied February 23, 2024

That's fantastic to hear! 🎉Making setup super easy and providing useful options are our goals, and we're delighted that you found the chatbot cool. Thank you for your kind words and support!

January 23, 2024

Quite easy to use, from install to get it up and running. Had a notification problem with my iOS app but customer support was quick and a reinstall solved it.

SlimQ-UK
United States
2 months using the app
BestChat replied March 15, 2024

We appreciate your feedback! Glad to hear our app was easy to set up and use. If you encounter any issues in the future, our support team is here to help! 🙌🌟👍

February 23, 2024

Fantastic app, solved my customer care chat problem. I needed assistance and they were super fast. Thank you

AcquistoPOS
Italy
About 2 months using the app
BestChat replied March 15, 2024

Awesome to hear that! We're thrilled our app helped solve your customer care chat issue, and we're always here to assist you promptly. Thank you for your kind words!

June 8, 2023

"Effortlessly boost sales & customer satisfaction with the top-rated Shopify chat app. A must-have for any e-commerce store!"

Smart Charge Zone
Canada
2 months using the app
BestChat replied February 29, 2024

Your trust is our greatest asset! We will continue to work hard to live up to your trust and provide you with more surprises and value.

October 12, 2023

All features are available, user friendly, highly recommendable.

Dana Fashion
Australia
2 months using the app
BestChat replied February 27, 2024

Thank you for your positive feedback! We're glad to hear that you find BestChat user-friendly and recommendable. If you have any questions or need assistance, feel free to reach out.

December 30, 2022

Nice chat box app ,support multi communication method and allow you to track more detail of the visitor .Last but not least ,they have a helpful support team .

XSPACECUP
China
2 months using the app
BestChat replied January 2, 2023

Thank you very much for your kind review!
We are so glad to hear that you enjoyed our app 😊 have a great day!

April 20, 2023

Really perfect app, easy to use. I'm very impressed by the customer service, Kyrie is amazing, very responsive and helpful. Thank you BestChat

0-Bite™
United Kingdom
2 months using the app
BestChat replied March 4, 2024

Absolutely thrilled to hear that you're loving BestChat! 🌟 Kyrie and the team are dedicated to providing top-notch service. If you need anything else, don't hesitate to reach out. Thank you for choosing BestChat! 🚀

April 3, 2023

产品设计的很全面,该有的功能都有,并且界面UI做的也很好,设置起来很简单,推荐给大家使用。现在还是免费的,希望后续可以推出一些多的AI回复的功能,方便使用。总之还是市面上一款比较好的产品,强烈推荐吧!!

Bellabarnett.FR
France
About 2 months using the app
BestChat replied April 3, 2023

Thank you for your positive feedback. It's a pleasure to serve customers like you, and we look forward to continuing our relationship.

September 19, 2022

I like best chat app, it's so simple to use, also got huge functional. It's a best free APP you can find for customer service. Thx so much

XinXiu Store
China
About 2 months using the app
BestChat replied March 4, 2024

It's great to hear that you find it simple to use and packed with useful features. Thanks so much for your kind words! If you ever need assistance, we're here to help.

February 25, 2022

Works well for my online business. It does help a lot in communicating. It is easy to use for information collection, online chat. Surprise me! it's functions are totally free.

Zero krypton clothing
China
About 2 months using the app
BestChat replied June 5, 2022

Thank you for your feedback. Have a nice day! ^_^