Reviews (174)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this live chat app for its AI capabilities that offer 24/7 responses to product and order inquiries, boosting customer service and sales. Its multilingual support and user-friendly interface are appreciated, along with the seamless integration of automated and manual customer service options. The app is reliable on both PC and mobile platforms, with fast and accurate AI responses. Customer support is responsive and efficient, and the affordability of the AI plan makes it accessible for startups and small businesses, with a free plan that still offers substantial functionality.

May 22, 2023

The overall experience with BestChat is simply seamless and works perfect . Great Customer Support Service.

Biometriccables
India
3 days using the app
BestChat replied March 1, 2024

Delighted to hear you're having a seamless experience with BestChat! Thanks for highlighting our customer support. 🙏 If you ever need assistance, we're here to help!

June 6, 2023

Great app with very easy to use features also with excellent customer support. Highly recommended for websites.

Penguin Home
United Kingdom
3 days using the app
BestChat replied February 29, 2024

Your satisfaction is our top priority! We are thrilled to hear that you are satisfied with our app and customer support.

June 20, 2022

It’s a nice app without cost. It has chatbot function that helps me a lot. It can also integrate with Facebook Messenger, WhatsApp and Wechat ID. Really nice app!

ShinsShop
China
3 days using the app
BestChat replied March 4, 2024

Thanks for the positive feedback! 👍We're glad you're enjoying the app and finding the chatbot function helpful!

February 17, 2022

Amazing live chat app!Really recommended, simply beautiful, the support is great. Lots of automated features and customized features, too. hope free all the time, thank you.

ENBUTY
China
2 days using the app
BestChat replied June 5, 2022

Thank you so much for your review, the very first one. Please feel free to contact if you have any questions. Have a great day!

June 16, 2023

BestChat提供的服務絕對值得稱讚。他們的回覆速度非常迅速,幾乎瞬間就能回應用戶的詢問,這種高效率讓人印象深刻。而且,他們的介面設計十分美麗,充滿現代感,使用起來非常直覺和舒適。無論是文字還是圖像,都呈現出高度的專業水準。

YOUNGER
Taiwan
1 day using the app
BestChat replied February 28, 2024

感謝您對BestChat的讚賞,YOUNGER!🌟 您的反饋激勵我們繼續提供更好的用戶體驗。如果您需要任何幫助,請隨時聯繫我們!🚀

May 31, 2023

The software is very easy to use, with many functions, and the customer service staff is very serious in helping us complete the settings

Angetube
United States
1 day using the app
BestChat replied February 29, 2024

We are delighted to know you find our software user-friendly! 👏 Our team is dedicated to providing excellent support. If you need further assistance, feel free to reach out!

March 30, 2023

The customer service is very polite, and the interface is quite user-friendly, making it very suitable for beginners to use! And it's currently still free too.

瓷曦.DawnsPorcelain
Hong Kong SAR
About 23 hours using the app
BestChat replied March 30, 2023

We're glad to hear that you were happy with our service. We take pride in what we do and appreciate your recognition.

April 11, 2023

Fast App
Easy to use
Perfect
I like the App and I recommend for all business owners to use this App

shopiqat
Kuwait
About 22 hours using the app
BestChat replied March 4, 2024

Glad you're enjoying the app, shopiqat! Thanks for the recommendation! If you need any assistance, feel free to reach out.😊😊😊

March 30, 2023

The app was not only incredibly user-friendly, but it was also packed with amazing features that made my interaction with it smooth and enjoyable.

But what really stood out to me was the exceptional customer service provided by Kyrie, one of the representatives for the app. Kyrie was not only incredibly helpful and knowledgeable, but also had a great sense of humor that made our interactions all the more enjoyable. Went above and beyond to ensure that I had a positive experience and patiently answered all of my questions.

Overall, I would highly recommend this app to anyone.

Picanto Shop
United States
About 20 hours using the app
BestChat replied March 30, 2023

Thank you for your positive feedback. It's a pleasure to serve customers like you, and we look forward to continuing our relationship.

May 23, 2023

I recently had the pleasure of using this incredible chat app, and I must say, it has exceeded all my expectations. I want to take a moment to express my utmost appreciation for the exceptional customer service I received from Alice. Her dedication and attentiveness have truly made my experience with this company memorable and enjoyable.

Shop377A
Singapore
About 18 hours using the app
BestChat replied March 1, 2024

Thank you for your kind words about our team member, Alice. We'll be sure to pass along your appreciation! If you ever need assistance again, don't hesitate to reach out. 😊😊😊