Reviews (156)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the AI chat feature for its accurate responses and quick adaptation to site specifics, becoming fully operational within days. They value the seamless integration of AI and live chat, the ability to train the AI in multiple languages, and match the brand's tone. The user-friendly interface, responsive support, real-time customer tracking, and insightful weekly reports are also appreciated for enhancing customer service and boosting sales.
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产品设计的很全面，该有的功能都有，并且界面UI做的也很好，设置起来很简单，推荐给大家使用。现在还是免费的，希望后续可以推出一些多的AI回复的功能，方便使用。总之还是市面上一款比较好的产品，强烈推荐吧！！
Thank you for your positive feedback. It's a pleasure to serve customers like you, and we look forward to continuing our relationship.
This app is so easy to install, doesn't have any chat limits, the designs of it is friendly and appealing, and the best way is free of charge at this moment, so I advise anyone to install it, you can live chat with your customers from your phone(they have an app on ios and android). I really can't believe I found an app like this.
Thrilled to hear you're loving the app! 🎉It's fantastic that you find it easy to use and appreciate the design. 🎨 Thanks for recommending it to others! 😉👍
tres bien
Hey CasaFab! Thanks for the fantastic review! We’re so happy you think it’s awesome! Your feedback is like a burst of joy for our team!
After adding this app we felt it was a little more complicated to set up than others. Also, when a visitor initiates a chat, you cannot simply reply. You need to go into a tab and then click on the visitor and then initiate a chat from there. From here, after you click into the chat, your welcome text is sent ... not automatically when a visitor asks a question and they are waiting for you to respond. This complicates things a little. Also, after a visitor asks their first question, there is no-where for them to add to this if they need to add to their first message. They have to wait for you to reply or initiate the chat from your end. The app on iOS was glitchy and extremely slow and stopped working. Customization is limited as you cannot change the link colors in Quick Answers. They are set to blue. This being said, customer service is VERY GOOD. They were very helpful and tried to help us set it all up although we had already spent hours on it and by that time had had enough. if we had taken them up on the offer, maybe all would have been ok :) I think in time and with some updates this app will be amazing but for now it is not for us. Do note: If you uninstall YOU WILL need to contact Shopify to delete some fragmented coding as the widget does not delete when uninstalling.
Dear Stoned Hilda team,
We would like to sincerely apologize for the inconvenience you experienced while using our app. We believe that there might have been some misunderstandings regarding its functionality. Although we tried our best to explain the situation, it appears that we were unable to provide a clear explanation.
One of the key issues was the accidental closure of the ACD (Automatic Chat Distribution) button, which prevented the chat from opening directly. We were unaware that the app on your mobile device was not functioning properly. Our dedicated technical team is more than happy to assist you in resolving this matter.
We regret to inform you that, at this stage, customization of the chatbot question link color is not possible. Additionally, if you uninstall BestChat, the code will be completely deleted. Please note that a few of our customers have encountered similar issues, as it sometimes takes time for Shopify to refresh changes. We appreciate your understanding and patience in this matter.
Thank you for taking the time to provide your feedback, and we genuinely hope that you have a wonderful day ahead.
looks good but when i install their smartbot, they don't seem to integrate together which is a bad thing, we cannot have two chats on one website. the logic should be smartbot -> human livechat. seems don't have such option on this.
Hi Aura Circle team, thank you for sharing your experience! We understand the importance of seamless integration between SmartBot and live chat. Your feedback is valuable, and we'll consider this as we continue to improve our platform. If you have any further suggestions or concerns, please don't hesitate to let us know! 🤔🛠️
This app looks complicated but very intuitive. And i can feel they are very committed and ambitious. I am doubting will they keep maintaining this big project.
Thank you for sharing your thoughts! Rest assured, we're dedicated to maintaining and improving this project. Your feedback motivates us to keep pushing forward! 💪🚀
Impressive for 15 minutes till I realized that it would remain visible to users even when it was not attended. We know from A/B testing this is a killer on Mobile for us, so had to uninstall because they said turning it off was not a feature. That warrants 4 starts.
Giving this 3 stars because it remains on my site even AFTER being uninstalled. Such a waste of time chasing down how to finally get it off.
Thank you for your feedback, Lilly & Lime. We'll take your input into account for future improvements. If you need further assistance, please don't hesitate to reach out.
Genial
Hey Nj Global, Thanks for the fantastic review, We’re so glad you think we’re genial. Your feedback is like a high-five for our team.🙌
測試中覺得還不錯測試中覺得還不錯測試中覺得還不錯測試中覺得還不錯
Dear Imagine Global Care,
Thanks for sharing your experience! We're thrilled that you're enjoying the testing phase. Your feedback means a lot to us! 💖
really great live chat app, everything you need and nice ui
Hi JS Sports Prints & Frames
Thank you so much for your kind words! 😊 We're thrilled to hear that you find BestChat to be a great live chat app with everything you need and a nice UI. Your feedback means a lot to us and motivates us to keep improving. If you have any suggestions or need assistance, feel free to reach out. 🌟