Reviews (187)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this live chat app for its 24/7 customer support and multilingual capabilities, enhancing customer interaction and support. They appreciate its AI and automation for efficiently handling inquiries, a user-friendly interface, affordable pricing, and customization options. The app is also noted for boosting sales through proactive engagement and is mobile-compatible, with added CRM solutions for managing complex queries effectively.
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This app is actually really really well made, especially to be completely free with no hidden charges. My only thing is that you can't translate the app text. You can choose from preset translations, but I want to be able to customize all text anywhere on the app. The other thing is that there is no real sync with Shopify data. You can't see what people have in their cart, you can't see order history, you can't do anything with the customer account or Shopify orders. All you can do is see what page they're on and what info they used to self-identify. If it wasn't for those 2 things, it would be the perfect app. But I'm going to uninstall it because I need the other features.
Thanks for sharing your thoughts! We're glad you appreciate the app's quality. We'll definitely consider your feedback about customizing text and syncing with Shopify data for future improvements. If you ever change your mind, we'd love to have you back!
里面的功能十分的好用 里面的功能十分的简单 能够满足日常的需求。而且客服十分的有耐心帮助你解决一切问题 如果你在找一款合适的LIVE CHAT，我个人认为这是一款十分不错的一个软件。强烈推荐这个软件
非常高兴您觉得我们的功能易用且实用！🙌 我们的客服团队随时为您解答问题。如果您正在寻找一款优秀的LIVE CHAT，不妨试试我们的应用！感谢您的推荐！
the service is good and easy to use. so I need to fill 100 characters. so just put some words to fulfill it.
We are so happy to hear that you find our service good and easy to use! ✌️ Your satisfaction is our priority!
The interface is very nice and user-friendly, and the service is attentive!
It is a good plugin and I hope it can be used for a long time
Thank you for your positive feedback, sheerherb! 🌟 We appreciate your support and hope you continue to use BestChat for a long time to come.
Perfect customer service and using experience. Easy to install and set up with all possible channels within minutes. CS helps to test the connection and everything goes well. I like the Wechat connection when you can communicate with Chinese sellers directly. Strongly recommend
Thank you for your positive review of bestchat.
We are glad to hear that you had a good experience with our customer service and found the app easy to install and set up with all possible channels. We are happy to help test the connection to ensure everything works well. We are also pleased that you like the ability to communicate with Chinese sellers directly through Wechat.
We just installed this live chat APP, This is definitely what we are looking for. It comes with many features that we can use.
And the APP support is very helpful. It will guide me on how to set up the APP.
That's fantastic to hear your kind feedback! We were happy to assist you with setting up the app. If you need further assistance, feel free to reach out! 👍
I like it so much with WhatsApp integrations, it helps me a lot. Recommended App！The UI interface is clear.
Thank you for your trust. Have a nice day! ^-^
A very good app. It works perfectly in my store. It's design fits my needs perfectly. It brings a lot of orders to my store
Happy to hear you had a great experience with BestChat! Thank you very much for your review.
Would recommend. Shocking how it's free with all the incredible features. If you're looking for a live chat function I would 100% go with BestChat.
Hello，sorry for the inconvenience. After the troubleshotting, the icon is not displayed due to the restriction of the service area set by mistake. You can turn off this setting then chat widget will be shown correctly. We have arranged our colleague to contact you by email. Your feedback means a lot to us, thanks and have a nice day.
介面簡單，好操作。Inbox icon 的呈現方式有引導用戶聊天的功能。不過國際化的部分需要再改善一些（例如：chat invitation 的語言，希望可以設定不同語言）。帳號的使用也希望可以有多個帳號同時登入（目前限制2個，但這部分可以跟客服溝通，他們會幫你申請）。整體來看，很OK
感謝您的寶貴意見！💡 我們很高興您覺得介面簡單易用。關於國際化方面的建議，我們會仔細考慮。歡迎您隨時提供更多寶貴意見！