Reviews (151)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the AI chat feature for its accurate responses and quick adaptation to site specifics, becoming fully operational within days. They value the seamless integration of AI and live chat, the ability to train the AI in multiple languages, and match the brand's tone. The user-friendly interface, responsive support, real-time customer tracking, and insightful weekly reports are also appreciated for enhancing customer service and boosting sales.

January 2, 2025

this is the second time we try this app in about 2 years span. pros: some of the options have improved and actually work - the AI has improved as well. Cons: lack of customer service - the chat app doesn't work well still and needs much improvements especially taking over from AI on live chats (we lost many customers because of this) - there is a big gap of options in the paid subscriptions and it needs to be setup for better value. For now we will continue to try it until we find a better alternative or unless they fix these issues asap.

Que Shebley
United States
2 months using the app
BestChat replied January 7, 2025

Your insights are valuable, Que Shebley! We're pleased you're noticing improvements and will carefully consider your suggestions for better customer service. 🙏✨

September 10, 2024

We are a startup company from China, and our target market is in the Middle East. Using this software has been incredibly helpful for our business.

However, I noticed that Arabic is not currently available as a language option, and I hope this can be improved in future updates.

Aside from that, everything else is very user-friendly, and we really enjoy using it.

Nimall
Hong Kong SAR
4 months using the app
BestChat replied February 18, 2025

Hello Nimall,Thank you for your wonderful feedback! 🌟 We're delighted our software is helping your startup. Your suggestion about Arabic is noted, and we’ll take it seriously!

April 6, 2025

Super App! Der AI Chatbot ist sehr schlau und schreibt immer gute Antworten. Er macht zwar ab und an Fehler, aber das kann auch etwas an meine "komplizierteren" Produkte liegen.

Crazy Fragrances
Germany
7 months using the app
BestChat replied April 18, 2025

We truly appreciate your kind words, Crazy Fragrances! It’s great to hear you enjoy the app. Your feedback helps us enhance the experience, and we’re here for you! 💖

June 14, 2025

easy to set up and seems to be helping so far

Smart Eats
United States
1 day using the app
May 25, 2025

Nice application and easy to use. Would like more customization options.

Zitouni
Netherlands
7 minutes using the app
BestChat replied June 12, 2025

Dear Steve, thank you for your feedback! 😊 We're glad you find the app easy to use. We’ll definitely consider your request for more customization options.

March 6, 2025

This is great way for customers to interact without having to be constantly present! It nailed our offerings. Couldn't be happier.

Turbo Tint Cedar Park
United States
3 days using the app
BestChat replied March 13, 2025

Hi Turbo Tint Cedar Park, thank you for your positive review! We’re glad our service meets your needs and appreciate your insights. Your satisfaction is our priority! 👍

March 11, 2025

So far, I am really impressed with the AI's ability to recommend my products to my customers

Hanafy Pigments USA
United States
12 days using the app
BestChat replied March 13, 2025

Thank you so much for your kind words, Hanafy Pigments USA! We're thrilled to hear you're impressed with our AI recommendations! Your feedback truly inspires us!

April 19, 2025

It seems good, I don't have any experience yet... it seems there is enough adjusting

candletown.net
Finland
16 minutes using the app
BestChat replied April 25, 2025

Thank you, candletown.net! We appreciate your thoughts and are glad you find it promising. We're committed to supporting you every step of the way! 💫

May 30, 2025

muito top gostei bastante

Fruits Max Brasil
Brazil
About 22 hours using the app
April 13, 2025

BestChat: AI Chatbot+Live Chat is a customer service tool designed to enhance communication between businesses and their customers. It combines the capabilities of an AI-driven chatbot with live chat support, allowing businesses to automate responses to common queries while still providing the option for human interaction when needed.

Netherlands Ebike - NLEBIKE.COM
Netherlands
9 minutes using the app
BestChat replied April 18, 2025

Hello Netherlands Ebike,
Thank you for your kind words! We’re delighted you enjoy the combination of AI and live chat. Your insights are important to us, and we’re here to support you! 🙏💪