Reviews (151)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the AI chat feature for its accurate responses and quick adaptation to site specifics, becoming fully operational within days. They value the seamless integration of AI and live chat, the ability to train the AI in multiple languages, and match the brand's tone. The user-friendly interface, responsive support, real-time customer tracking, and insightful weekly reports are also appreciated for enhancing customer service and boosting sales.
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this is the second time we try this app in about 2 years span. pros: some of the options have improved and actually work - the AI has improved as well. Cons: lack of customer service - the chat app doesn't work well still and needs much improvements especially taking over from AI on live chats (we lost many customers because of this) - there is a big gap of options in the paid subscriptions and it needs to be setup for better value. For now we will continue to try it until we find a better alternative or unless they fix these issues asap.
Your insights are valuable, Que Shebley! We're pleased you're noticing improvements and will carefully consider your suggestions for better customer service. 🙏✨
We are a startup company from China, and our target market is in the Middle East. Using this software has been incredibly helpful for our business.
However, I noticed that Arabic is not currently available as a language option, and I hope this can be improved in future updates.
Aside from that, everything else is very user-friendly, and we really enjoy using it.
Hello Nimall,Thank you for your wonderful feedback! 🌟 We're delighted our software is helping your startup. Your suggestion about Arabic is noted, and we’ll take it seriously!
Super App! Der AI Chatbot ist sehr schlau und schreibt immer gute Antworten. Er macht zwar ab und an Fehler, aber das kann auch etwas an meine "komplizierteren" Produkte liegen.
We truly appreciate your kind words, Crazy Fragrances! It’s great to hear you enjoy the app. Your feedback helps us enhance the experience, and we’re here for you! 💖
easy to set up and seems to be helping so far
Nice application and easy to use. Would like more customization options.
Dear Steve, thank you for your feedback! 😊 We're glad you find the app easy to use. We’ll definitely consider your request for more customization options.
This is great way for customers to interact without having to be constantly present! It nailed our offerings. Couldn't be happier.
Hi Turbo Tint Cedar Park, thank you for your positive review! We’re glad our service meets your needs and appreciate your insights. Your satisfaction is our priority! 👍
So far, I am really impressed with the AI's ability to recommend my products to my customers
Thank you so much for your kind words, Hanafy Pigments USA! We're thrilled to hear you're impressed with our AI recommendations! Your feedback truly inspires us!
It seems good, I don't have any experience yet... it seems there is enough adjusting
Thank you, candletown.net! We appreciate your thoughts and are glad you find it promising. We're committed to supporting you every step of the way! 💫
muito top gostei bastante
BestChat: AI Chatbot+Live Chat is a customer service tool designed to enhance communication between businesses and their customers. It combines the capabilities of an AI-driven chatbot with live chat support, allowing businesses to automate responses to common queries while still providing the option for human interaction when needed.
Hello Netherlands Ebike,
Thank you for your kind words! We’re delighted you enjoy the combination of AI and live chat. Your insights are important to us, and we’re here to support you! 🙏💪