Reviews (150)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the AI chat feature for its accurate responses and quick adaptation to site specifics, becoming fully operational within days. They value the seamless integration of AI and live chat, the ability to train the AI in multiple languages, and match the brand's tone. The user-friendly interface, responsive support, real-time customer tracking, and insightful weekly reports are also appreciated for enhancing customer service and boosting sales.

September 4, 2024

I've been testing this and training it for about 24-hours and I have to say that I am blown away by how good this is. I've been looking for something like this for a while. The ability to train it using natural language (like you would train a human) is amazing.

THERA Nordic UK
United Kingdom
About 12 hours using the app
BestChat replied February 10, 2025

Your kind words mean a lot, THERA Nordic UK! 🙌 We’re delighted you find our chat so effective and user-friendly. Thank you for your encouragement; we’ll carefully consider your insights for future improvements!

August 7, 2024

This app's a proper gem! The AI bot is a whizz – super helpful and easy to chat with. And if you need a bit more help, the support team are top-notch and always happy to lend a hand.

The Biskery
United Kingdom
12 months using the app
BestChat replied February 10, 2025

Hello The Biskery,Thank you for your wonderful review! 🌟 We're thrilled our AI bot is helping you. Your support is appreciated, and we’ll keep enhancing our service! 😊

November 8, 2024

I love that it can recommend products from my website accurately.

HDBullyBaum
United States
3 months using the app
BestChat replied February 10, 2025

Hello HDBullyBaum,
We appreciate your positive review! It’s fantastic to know our recommendations work well for you. Thank you for sharing; we’ll carefully consider your insights for future enhancements!

March 22, 2025

The app has been very simple and accurate. Just ready to go which saves a lot of time.

One Good Object
India
30 minutes using the app
BestChat replied March 23, 2025

Thank you so much for your kind words, One Good Object! We’re thrilled to hear our app has saved you time. Your feedback truly means the world to us! 😊

August 19, 2024

This app seemed to be great at the beginning when i was setting up, but i dont receive any notifications when folks are on the site. The multilanguage ability also has glitches that dont allow me to properly transalte some english to french. Seemd promising at first though

DistrictX
Canada
4 days using the app
BestChat replied December 31, 2024

Hello DistrictX,Thanks for sharing your experience! We value your input and will strive to address the concerns you've raised. 💡😊

August 5, 2024

so far so good took a while to find something like this. product recommendations can be a bit off but other than that im happy.

Mobility Delivery
Australia
About 1 month using the app
BestChat replied December 31, 2024

Your input is appreciated, Mobility Delivery! We're happy you're satisfied overall and will carefully consider your thoughts on product recommendations. 🙏✨

August 13, 2024

As a newly established company, we are in a crucial phase of building our brand and attracting our initial customer base, making it essential for us to manage our resources wisely while still offering outstanding service. In this context, I have found that the Best Chat AI plan, priced at a budget-friendly $10.00 per month, stands out as an excellent choice tailored to meet our specific needs. Compared to other chat companies that typically demand higher fees for similar services, this plan provides an affordable yet robust solution that enables us to integrate advanced conversational AI into our customer support strategy without stretching our financial limits. As per our recent implementation of the BestChat service, we at Velozzo Web Base Bicycle Store, have found it to be a remarkably effective solution for enhancing our online customer experience. BestChat has proven its worth by rapidly learning about our extensive inventory of bicycles, accessories, and apparel, and has successfully provided accurate and helpful responses to a wide range of customer inquiries.

Velozzo
United States
16 minutes using the app
BestChat replied February 19, 2025

Thank you for your insightful feedback! 🌟Dear Velozzo, We’re thrilled that our Best Chat AI plan meets your needs as a new company. Your support drives us forward.

April 14, 2025

Wow, quite an interesting application,..I love it and will continue to use it.

MazzyCosmetics-spa
South Africa
7 minutes using the app
BestChat replied April 18, 2025

Dear MazzyCosmetics-spa,
Thank you for your amazing feedback! We're thrilled you find our application interesting and enjoyable. Your enthusiasm keeps us motivated! 🌟😊

August 10, 2024

This Chat is amazing and continues customer conversations when unavailable to answer the customer or after hours. The Chat has increased sales through conversations and continues to learn to make the experience smooth for the customer.

Lamiiche
Canada
18 minutes using the app
BestChat replied February 10, 2025

Dear Lamiiche,
Thank you for your fantastic review! We’re thrilled our chat is enhancing customer interactions and boosting sales. Your support is invaluable, and we’ll keep striving for improvement!🌟

February 28, 2025

basically easy to customise all the settings, and many useful functions which enhanced AI feature, recommended for newbie

Magniluv Official Store
Malaysia
About 1 hour using the app
BestChat replied March 5, 2025

Dear Magniluv Official Store,Thank you for your wonderful feedback! We're thrilled to hear our features are helpful for newbies. Your support means a lot to us!