Reviews (209)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this live chat app for its AI-driven features that boost sales and enhance customer engagement. They praise its ease of use, intuitive interface, and customization options. Key features include real-time behavior tracking and AI training in natural language. The app is noted for its affordability, multilingual support, and secure communications. Merchants appreciate the responsive support team and its effectiveness in handling inquiries.

November 19, 2024

Semplicissima da installare. Il Bot impara a memoria tutto il sito (870 pagine) in pochi secondi. E gestisce in totale autonomia i clienti. Lasciando a me il tempo di evadere gli ordini. Cercavo proprio questo. Un Bot che facesse tutto, sponsorizzazione, risposta alle domande (anche le più complesse), marketing, follow up. E lo fa attraverso tutti i sistemi di chat più diffusi

Prodotti Herbalife Online
Italy
16 minutes using the app
BestChat replied February 10, 2025

Dear Prodotti Herbalife Online,
Thank you for your wonderful feedback! 🌟 We're thrilled our bot is meeting your needs and saving you time. Your support is invaluable, and we’ll keep improving! 😊

May 27, 2024

BestChat has a great robot that can help me answer product questions and order inquiries 24 hours a day, and it can provide multi-lingual service, which is incredible.
The convenient switching between robots and manual customer service allows me to combine humans and machines to provide customer service. I like it very much.
Very good ai insghts, able to help me analyze my products and orders, and gave me good sales suggestions
The ai help write function is very smart and is simply an excellent collaboration assistant.

PandaCD
Singapore
20 days using the app
BestChat replied July 17, 2024

Hello PandaCD
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you find BestChat's features, such as the 24-hour multilingual robot and the seamless switching between robots and manual customer service, to be so beneficial. It's great to know that our AI insights and collaboration tools are helping you analyze products and orders, and providing valuable sales suggestions. Your satisfaction is our top priority, and your kind words motivate us to keep improving. If you ever need any assistance, please don't hesitate to reach out. 🌟

June 14, 2024

So far I'm finding the app very easy to use and the AI fairly refined in the process of learning and answering customers. As AI continues to evolve, businesses like mine will depend more and more on the help that it offers. As long as BestChat keeps up with the demands of the evolving business needs, they will have me as a loyal customer.

Kewlus
Australia
21 days using the app
BestChat replied July 17, 2024

Thank you very much for your feedback! Kewlus 😊 I am delighted to hear that you find BestChat easy to use and that our AI is effectively learning and responding to your customers' inquiries. It has been my pleasure to assist you with the installation of BestChat, and I am glad to see it positively impacting your business.
As AI technology continues to advance, we remain committed to meeting your business needs.

July 23, 2024

Wow. I cannot believe this! My AI assistant is awesome and responds to questions accurately about my store even before training. I'm grateful and super impressed.

Hotspringsa
South Africa
About 2 months using the app
BestChat replied January 7, 2025

Dear Hotspringsa,
Thank you for your amazing feedback! 😊 We're thrilled our AI assistant is impressing you and will keep striving for excellence. 🌟

September 25, 2024

good

Mansarover Furnishings
India
7 months using the app
July 15, 2024

really helps our website

safesetc
United States
8 months using the app
June 28, 2024

Very good Chatbot, who learns fast and gives good answers

Petidentity
Austria
4 months using the app
BestChat replied July 17, 2024

Hi Petidentity
Thank you very much for your praise of BestChat! We are delighted to hear that you are satisfied with the performance of our chatbot and its ability to quickly learn and provide accurate answers.
Your support and satisfaction are our top priorities, and your feedback motivates us to continue improving our products and services. 😊

August 22, 2024

not bad

Electrahavenhub
United States
20 days using the app
August 8, 2024

Great apps
Chat bot is a huge time saver and immediately increases customer satisfaction, I highly recommend it.

Briliantz
Switzerland
4 days using the app
BestChat replied February 19, 2025

Dear Briliantz,
Thank you for your wonderful feedback! We're thrilled to hear our chat bot saves you time and boosts customer satisfaction. Your support inspires us to keep improving. Looking forward to serving you even better!

May 13, 2024

really great live chat app, everything you need and nice ui

JS Sports Prints & Frames
Australia
About 2 months using the app
BestChat replied July 17, 2024

Hi JS Sports Prints & Frames
Thank you so much for your kind words! 😊 We're thrilled to hear that you find BestChat to be a great live chat app with everything you need and a nice UI. Your feedback means a lot to us and motivates us to keep improving. If you have any suggestions or need assistance, feel free to reach out. 🌟