Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and range of customization options, including themes, stickers, and custom emojis. They value its secure end-to-end encryption and responsive customer support. The mobile-friendly nature of the app allows for constant customer connection. Features such as an email reply function, chatbot, and file upload function are also appreciated. Merchants commend the app for its real-time tracking of customer browsing behavior and weekly data reports, which aid in performance analysis. The app is recognized for its reliability and effectiveness in enhancing customer engagement and boosting conversions.

June 1, 2023

This is the best live chat program I recommend to all store owners, thanks family bestchat-livechat&chatbot

Smart Homes Live
Egypt
5 months using the app
BestChat replied February 29, 2024

It's our great pleasure to work with you, Smart Homes Live! Thank you for the glowing recommendation! 🎉

December 4, 2023

这个在线聊天软件的用户界面设计非常直观和用户友好。我很容易找到所有需要的功能,而且整体体验非常流畅

Jakemy Store
Hong Kong SAR
About 2 months using the app
BestChat replied February 23, 2024

您的肯定是我们前进的动力!如果您还有其他想法或建议,欢迎随时与我们分享!

May 22, 2023

The overall experience with BestChat is simply seamless and works perfect . Great Customer Support Service.

Biometriccables
India
3 days using the app
BestChat replied March 1, 2024

Delighted to hear you're having a seamless experience with BestChat! Thanks for highlighting our customer support. 🙏 If you ever need assistance, we're here to help!

May 23, 2023

I recently had the pleasure of using this incredible chat app, and I must say, it has exceeded all my expectations. I want to take a moment to express my utmost appreciation for the exceptional customer service I received from Alice. Her dedication and attentiveness have truly made my experience with this company memorable and enjoyable.

Shop377A
Singapore
About 18 hours using the app
BestChat replied March 1, 2024

Thank you for your kind words about our team member, Alice. We'll be sure to pass along your appreciation! If you ever need assistance again, don't hesitate to reach out. 😊😊😊

June 6, 2023

Great app with very easy to use features also with excellent customer support. Highly recommended for websites.

Penguin Home
United Kingdom
3 days using the app
BestChat replied February 29, 2024

Your satisfaction is our top priority! We are thrilled to hear that you are satisfied with our app and customer support.

June 16, 2023

BestChat, Loved it the first time I used it, very convenient. Quick. And the customer service is very friendly. By adding this BestChat, I am sure the website conversion will become better. Can't wait. Recommend.

Eccdo
China
42 minutes using the app
BestChat replied February 27, 2024

We love your words, Eccdo store! We're grateful for your support and enthusiasm! If there's anything you need, feel free to reach out anytime.

May 30, 2023

Very good app! Support is awesome, their response is very fast
I wholeheartedly recommend this application.

INTERIOR DECOR
Romania
About 17 hours using the app
BestChat replied February 29, 2024

Hi INTERIOR DÉCOR team, thanks for your glowing review. We hope you continue to find the value that BestChat brings to your business.

June 12, 2023

This app is great for new merchants, easy to set up and the customer service staff is very helpful in solving problems. Recommend using this online chat tool.

Sprolink-official
China
About 4 hours using the app
BestChat replied February 28, 2024

We appreciate your recommendation of our online chat tool! Thank you so much for your positive feedback!

May 5, 2023

This program runs very smoothly on the website, the overall use is very smooth, and the customer service replies are also very fast and friendly.

登偉生技顧問有限公司
Taiwan
About 3 hours using the app
BestChat replied March 1, 2024

Our team is dedicated to providing fast and friendly customer service, so we're delighted to hear that you've had a positive interaction with us. If you have any further questions or need assistance, don't hesitate to reach out! 🤝😊

May 18, 2023

This app is so easy to install, doesn't have any chat limits, the designs of it is friendly and appealing, and the best way is free of charge at this moment, so I advise anyone to install it, you can live chat with your customers from your phone(they have an app on ios and android). I really can't believe I found an app like this.

LuxelyLight
Romania
39 minutes using the app
BestChat replied March 1, 2024

Thrilled to hear you're loving the app! 🎉It's fantastic that you find it easy to use and appreciate the design. 🎨 Thanks for recommending it to others! 😉👍