Reviews (173)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this live chat app for its AI capabilities that offer 24/7 responses to product and order inquiries, boosting customer service and sales. Its multilingual support and user-friendly interface are appreciated, along with the seamless integration of automated and manual customer service options. The app is reliable on both PC and mobile platforms, with fast and accurate AI responses. Customer support is responsive and efficient, and the affordability of the AI plan makes it accessible for startups and small businesses, with a free plan that still offers substantial functionality.

September 18, 2023

Fast and convenient chat software.

game2cc
Brazil
Over 1 year using the app
BestChat replied February 27, 2024

Glad you find our chat software fast and convenient! 🚀 We're here to make your messaging experience seamless. If you need any assistance, just let us know!

June 8, 2023

very fast and helpful support.
I was in a real pickle needing to change some of my settings and weren’t able to access my PC to change them. The support team quickly assisted and had it changed for me in under 5min!
Definitely recommend this APP!!

Bamboo Splash
South Africa
Over 1 year using the app
BestChat replied February 29, 2024

We are honored to serve you!
Your feedback is a validation of our work. We will continue to work hard to provide you with more high-quality solutions to help you achieve your goals.

March 16, 2023

"I recently installed this chat app on my Shopify store and I'm extremely impressed with its features and functionality. The app has helped me provide quick and efficient support to my customers, which has led to increased customer satisfaction and sales. The interface is user-friendly and easy to navigate, making it a breeze to manage customer inquiries and orders. I highly recommend this app to any Shopify store owner looking to streamline their customer support and boost their sales. 5 stars!"

bigshark
United Kingdom
About 1 year using the app
BestChat replied March 16, 2023

Happy to hear you had a great experience with BestChat! Thank you very much for your review.

December 27, 2022

Excellent chat bot application that is free to use and very user friendly to set it up. I just got it today for my store and everything seems to be working well ! The support team is also prompt to respond to any questions !

BebeRafaello
Canada
About 1 year using the app
BestChat replied December 28, 2022

Thank you for your review of BestChat.

We are glad to hear that you are enjoying using BestChat and that it was easy for you to set up. We are also happy to hear that the support team was able to help you with any questions you had.

Thank you again for your support!

August 24, 2022

Happy to meet BestChat, service specialist is nice and warm. Love this whale and looking for more functions in the future.

crazymarlon
China
About 1 year using the app
BestChat replied March 4, 2024

We're thrilled to have you on board and rest assured, we're continuously working on adding more exciting features in the future!

April 19, 2023

I like this app. It has a friendly interface and many features like quick responses, prepared for you. There is also the mobile app (notifications about chat are useful for me). This is a free app and it's a pleasure to use it.

feel the leather
Ukraine
12 months using the app
BestChat replied March 4, 2024

We are so happy to hear you like our app! 😊 We're delighted to offer these features for free, and we're glad you're finding value in using our app. Don't hesitate to reach out if you need any assistance.

June 27, 2023

Amazing app, tech team always to help. Easy installation. Highly recommended to any users and thank you team.

Pets Care Needs
Australia
12 months using the app
BestChat replied February 27, 2024

Hello Pets Care Needs team, thank you so much for your kind words and recommendation! Our team is always here to assist you whenever you need help. :)

August 14, 2023

We have to say that the customer service we received from Alice was outstanding! Very fast response and immediate solution to any problem or question. Amazing. Alice has a lot of patience and we really appreciate it.

Best customer service, the app works easily, the setting is very clear, in addition, it's FREE. We recommend this App to everyone. From a small to a large shop.

Thank you Alice!

Brilani
Israel
11 months using the app
BestChat replied February 27, 2024

We're excited to hear such positive feedback about our customer service! Your recommendation to shops of all sizes is greatly appreciated. Thank you for your kind words and support!

April 12, 2022

BestChat is a very nice APP, easy to understand, it integrates with WhatsApp and E-mail, it helps me a lot. I think this is a software worth recommending.

Cool Gadgets Agent
China
10 months using the app
BestChat replied June 5, 2022

Thanks for your kindly feedback, means a lot to us. Thank you. :)

October 7, 2022

It‘s a very nice app that I really recommend. I like the chatbot function which helps my business a lot. And it can integrate with my WhatsApp, I like it!

NewWorld
Brunei
10 months using the app
BestChat replied December 9, 2022

Thank you for your review of BestChat.

We are glad to hear that you like the app and find it useful for your business. We are also happy to hear that you like the integration with WhatsApp.

Thank you again for your support!