Reviews (174)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this live chat app for its AI capabilities that offer 24/7 responses to product and order inquiries, boosting customer service and sales. Its multilingual support and user-friendly interface are appreciated, along with the seamless integration of automated and manual customer service options. The app is reliable on both PC and mobile platforms, with fast and accurate AI responses. Customer support is responsive and efficient, and the affordability of the AI plan makes it accessible for startups and small businesses, with a free plan that still offers substantial functionality.

October 7, 2022

It‘s a very nice app that I really recommend. I like the chatbot function which helps my business a lot. And it can integrate with my WhatsApp, I like it!

NewWorld
Brunei
10 months using the app
BestChat replied December 9, 2022

Thank you for your review of BestChat.

We are glad to hear that you like the app and find it useful for your business. We are also happy to hear that you like the integration with WhatsApp.

Thank you again for your support!

September 25, 2023

In fact, I want to express my deep gratitude and appreciation to the work team. I have tried many applications. Including the paid price. But not all applications were compatible with my aspirations for my store. Until I found this app. Indeed, the application is very wonderful. Amazing app. Its availability on mobile phones is very important. I am confident that I will not lose contact with my clients at any time. Thank you, wonderful team, thank you Kyrie

spectreroses
Türkiye
9 months using the app
BestChat replied February 27, 2024

We appreciate for your heartfelt words! Your appreciation means a lot to us. 🙏Thank you for being a part of our community!

June 16, 2023

its a good app for livechat.. and it also free for use and easy to use... i hope this apps will be grow fast

jomotech.id
Indonesia
9 months using the app
BestChat replied February 28, 2024

We're glad to hear your positive feedback! We also share your hope for its rapid growth. Looking forward to witnessing its development together! 🤝

March 17, 2023

超棒的聊天app!!完美符合我們使用上的需求,串接也非常順利。最重要的是,客服簡直就是小天使,超級有耐心,主動協助我設定上遇到的問題,甚至耐心聽取我關於本地語言使用上的建議。非常期待你們團隊後續的更新與進步,感謝你們:)

Pawfect Face 頑友繪
Taiwan
9 months using the app
BestChat replied March 17, 2023

Thank you for your review! 🖤 Happy to hear you had a great experience with Bestchat! It was a pleasure assisting you!

May 11, 2023

Loved this app when I first installed it, but then came across an issue where I could not login. Had to use another chatbot for a bit, but Kyrie and the team fixed my issue and I am now able to use their app. It's such a great app and you can customize quite a lot and really make it your own. One of the best chat apps I've seen so far, and they offer it free which really helps smaller or startups like myself. Customer service is almost always around and a pleasure to speak with. Thank you!!

Pawsome
United States
9 months using the app
BestChat replied May 11, 2023

Thank you so much for your positive feedback. We strive to provide the best service possible, and we're glad to hear we hit the mark.

June 23, 2022

It's incredible! I'm really satisfied with the features overall and how simple the setup was! The chatbot feature is beneficial to me. It's free and I'd strongly suggest it!

Sinynn
China
9 months using the app
BestChat replied March 4, 2024

That's fantastic to hear! 🌟We're thrilled that you're satisfied with the features and found the setup process simple. The chatbot feature can indeed be quite beneficial. Thanks for the strong recommendation! 💪🚀

June 21, 2023

This is one very good chatbot app that I can recommend to everyone. They have a lot of good functionality to choose and use from. I used their app for more than a week and I am very happy with their app and their support system.

Thank you BestChat Team for the lovely app. Keep doing what you do best and prosper!

Glamourental
United States
8 months using the app
BestChat replied February 27, 2024

Your enthusiastic recommendation is greatly appreciated! 😊We'll continue to do our best and strive to add value to our users.

March 4, 2022

This is valuable that I didn't know it exists ever. Just so smart to have the feature in engaging customers that's so effective on conversation. I highly recommend this app.

bb-doll
China
8 months using the app
BestChat replied June 5, 2022

Thanks to our precious user. Your feedback is important and means a lot to us.

April 18, 2023

I recently installed the BESTCHAT app on my Shopify store, and I am extremely happy with it. The app is easy to install and use, and it has helped me to improve customer engagement and boost sales. Rating: 5/5 stars

FRISKY BUSINESS SG
Singapore
7 months using the app
BestChat replied April 19, 2023

Thank you for taking the time to leave us a review. Your feedback is important to us, and we're grateful for your kind words.

June 5, 2023

Nice APP for beginners and business starters
They have nice customer service and the applications are useful and easy to use

realsexdollslove
China
7 months using the app
BestChat replied February 29, 2024

We're especially excited to hear that you found our customer service team helpful. We're always looking for ways to improve, so your feedback is greatly appreciated. We're excited to see what you accomplish with our app!