Reviews (174)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this live chat app for its AI capabilities that offer 24/7 responses to product and order inquiries, boosting customer service and sales. Its multilingual support and user-friendly interface are appreciated, along with the seamless integration of automated and manual customer service options. The app is reliable on both PC and mobile platforms, with fast and accurate AI responses. Customer support is responsive and efficient, and the affordability of the AI plan makes it accessible for startups and small businesses, with a free plan that still offers substantial functionality.

June 13, 2023

相比其他对话插件,这个使用简单,不需要复杂的设置流程,界面清晰明了,功能也能满足需求,遇到问题客服响应也非常快,会主动耐心帮助解决问题,总体来说使用体验很好,非常适合我们这种新建的独立站卖家,强烈推荐!

Hotyhoney
China
7 months using the app
BestChat replied February 28, 2024

非常感谢您的肯定和推荐!能为您的生意助力使我们的目标,如果您有任何进一步的需求,随时联系我们。

May 24, 2023

Nice review. Satisifed by using this app. Very happy about their instant customer support. Thanks for everything.

WoofMarkets
United States
6 months using the app
BestChat replied March 1, 2024

We're delighted to hear that you're satisfied with our app! 😊 Thank you for your positive feedback, and we're always here to help if you need anything.

January 28, 2024

介面簡單,好操作。Inbox icon 的呈現方式有引導用戶聊天的功能。不過國際化的部分需要再改善一些(例如:chat invitation 的語言,希望可以設定不同語言)。帳號的使用也希望可以有多個帳號同時登入(目前限制2個,但這部分可以跟客服溝通,他們會幫你申請)。整體來看,很OK

TIANYIAI
Taiwan
5 days using the app
BestChat replied March 15, 2024

感謝您的寶貴意見!💡 我們很高興您覺得介面簡單易用。關於國際化方面的建議,我們會仔細考慮。歡迎您隨時提供更多寶貴意見!

May 30, 2023

简单实用,很不错,希望开发更多的功能,比如自动翻译、社交媒体来信转到APPA接收这些功能都还不错,可以完善一下的,客服服务也很不错的,太多还蛮好6666666666666666666666666666

KIMSDUN
China
6 months using the app
BestChat replied February 29, 2024

感谢您的宝贵反馈!我们会考虑您提出的功能建议,努力不断改进。如果您需要任何帮助,请随时联系我们的客服团队!😊

Edited May 30, 2023

very good support, instant response, very helpful in troubleshooting and solving problems. saving me lots of time.

Edit, people, this app is better than the chat app of my phone company!!!!

WithWindComesGlory
Canada
6 months using the app
BestChat replied February 29, 2024

Thanks for the fantastic feedback! Your time is valuable, and we're glad we could help save you some. Cheers to better chats! 🚀

June 13, 2023

I love this app, This app help us a lot, I can't imagine how much I've suffered for a Chat app, but now i found it, The Best app i ever have

YODY - LOOK GOOD . FEEL GOOD
Vietnam
5 months using the app
BestChat replied February 28, 2024

We love your website too! 💖 We wish you continued success and growth! 🚀

November 28, 2022

bestchat is one of the best communication app with your customers.already a few weeks and I am satisfied .something I would like the editor to add is the personalization of the icon and also adds additional features and if possible even paying keep this chatbot alive.

romypay
Haiti
5 months using the app
BestChat replied December 9, 2022

Thank you for your review of BestChat.

We are happy to hear that you have been using the app for a few weeks and are satisfied with it. We will consider your suggestion to add personalization options for the app icon and try to add more features.

Thank you again for your support!

June 1, 2023

This is the best live chat program I recommend to all store owners, thanks family bestchat-livechat&chatbot

Smart Homes Live
Egypt
5 months using the app
BestChat replied February 29, 2024

It's our great pleasure to work with you, Smart Homes Live! Thank you for the glowing recommendation! 🎉

March 28, 2023

it greatly optimizes the application from all points of view and Kyrie was very helpful and very quick to solve our problems.

digitaloptimum
Romania
4 months using the app
BestChat replied March 28, 2023

We're glad to hear that you were happy with our service. We take pride in what we do and appreciate your recognition.

June 14, 2023

I love this app, This app help us a lot, I can't imagine how much I've suffered for a Chat app, but now i found it, The Best app i ever have

Evgearmax
China
4 months using the app
BestChat replied February 28, 2024

It's wonderful to know that it has been a help for you. We're grateful to have you as a user! If you ever need further assistance, we're here to help.