Reviews (174)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this live chat app for its AI capabilities that offer 24/7 responses to product and order inquiries, boosting customer service and sales. Its multilingual support and user-friendly interface are appreciated, along with the seamless integration of automated and manual customer service options. The app is reliable on both PC and mobile platforms, with fast and accurate AI responses. Customer support is responsive and efficient, and the affordability of the AI plan makes it accessible for startups and small businesses, with a free plan that still offers substantial functionality.
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this is the best app i have came across by far. very easy interface and easy to use not like many other complicated apps..thank you
Thank you for the kind words! Ease of use is our priority! If you need any assistance, feel free to reach out to us.
I was attracted by the cute whale logo so I installed it in my store. The UI is clean and easy to understand. Features are simple and handy. I use it to value my store traffic and survey customers' interests. Very good app for Shopify starters to connect with their customers. And it's totally free!
Thanks for your review, we would love to help and hope BestChat helps as well. ^_^
BestChat has transformed my customer support on Shopify. The real-time chat, customizable features, and seamless integration make it a must-have app for any online store. Highly satisfied with the exceptional service it provides!
Thanks a lot for your fantastic review! We're thrilled to hear that BestChat has made such a positive impact on your customer support. Your satisfaction is our priority! 🤝
I recently implemented this company's chatbot for my business, and I'm thrilled with the results! The app works seamlessly, delivering quick and accurate responses to customer inquiries. It has significantly improved our customer support experience, saving us valuable time and resources. I highly recommend this chatbot solution for its reliability and efficiency. Well done!
Thank you for recommending our solution and for your kind words! 👏 Improving customer support experience is our goal. We're delighted to hear about your positive experience with our chatbot. Thank you so much!
Wonderful app with fantastic customizations, very happy with it and super happy that it's free. The only thing missing is maybe a selection for translating to your own languages, an option to add "other" to the languages tab because for example Lithuanian is not an option. But still very happy.
Your kind words mean a lot! 🌟 Your suggestion for language options is noted and we'll definitely consider it for future updates. Wishing you continued success with your endeavors! If you ever need further assistance, we're here to help.
软件和好用，售后服务也很好。会有客服不定时联系，问一下使用体验。手机下载了app软件，客人有咨询时，能第一时间收到通知。并且app软件上还能实时看到访客的登陆情况，非常的方便。有问题联系客服，也可以马上得到答复，之后还会继续使用，谢谢。
感谢您的肯定！💖 很高兴听到您对我们的软件和售后服务都感到满意。我们的客服团队一直在努力确保您的使用体验顺畅。如果您有任何问题或需求，请随时联系我们。祝您使用愉快！
I like that the subscription is free. It's easy to implement. It has an extension. It's easy to maintain the content. It's user friendly. It has a great support.
Thank you so much for your feedback. We are here if you need any assistance.
Definitely recommended for all stores. It is easily customizable, most settings can be changed, even minor things, it gives options to connect your own social media such as facebook, insta, whatsapp, if the customers are more comfortable texting there, and to top it all it is free! Too good!
Absolutely!😉 It's fantastic to know that you're enjoying BestChat and finding it highly customizable. Thank you for recommending BestChat to others, and if you ever need further assistance, we're here to help!
This app helps me to get immediate messages from my cusotmers, the setup is a bit confusing for me but the customer service agent assured me they’ll upgrade it. Besides I love how it looks on my website with the lovely twinkling eyes of the icon!
We appreciate your feedback about the setup process, and rest assured, we're constantly working on improvements. We're delighted that you love how it looks on your website! ✨
Nice app, very personalizable and custom made to your own taste. You can add preset questions, fast answers; choose the chat style and you even have emoticons and (important) images upload. For someone who custom makes their products, having images upload in the chat is very important to choose materials and style of the upcoming personalized products with the customer. It is also very nice that it has a mobile app.
Thank you for taking the time to leave us a review. Your feedback is important to us, and we're grateful for your kind words.