Reviews (187)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this live chat app for its 24/7 customer support and multilingual capabilities, enhancing customer interaction and support. They appreciate its AI and automation for efficiently handling inquiries, a user-friendly interface, affordable pricing, and customization options. The app is also noted for boosting sales through proactive engagement and is mobile-compatible, with added CRM solutions for managing complex queries effectively.

November 23, 2023

Comparing many options, the ultimate choice for a chat tool, believe me, don't waste time looking for others.

Otarapack
China
7 months using the app
BestChat replied February 23, 2024

We really appreciate your awesome review! 😊We're thrilled to hear that BestChat is your ultimate choice for a chat tool. Your confidence in us means a lot, and we're dedicated to providing you with the best service possible.

June 5, 2023

Nice APP for beginners and business starters
They have nice customer service and the applications are useful and easy to use

realsexdollslove
China
7 months using the app
BestChat replied February 29, 2024

We're especially excited to hear that you found our customer service team helpful. We're always looking for ways to improve, so your feedback is greatly appreciated. We're excited to see what you accomplish with our app!

June 13, 2023

相比其他对话插件,这个使用简单,不需要复杂的设置流程,界面清晰明了,功能也能满足需求,遇到问题客服响应也非常快,会主动耐心帮助解决问题,总体来说使用体验很好,非常适合我们这种新建的独立站卖家,强烈推荐!

Hotyhoney
China
7 months using the app
BestChat replied February 28, 2024

非常感谢您的肯定和推荐!能为您的生意助力使我们的目标,如果您有任何进一步的需求,随时联系我们。

May 24, 2023

Nice review. Satisifed by using this app. Very happy about their instant customer support. Thanks for everything.

WoofMarkets
United States
6 months using the app
BestChat replied March 1, 2024

We're delighted to hear that you're satisfied with our app! 😊 Thank you for your positive feedback, and we're always here to help if you need anything.

May 30, 2023

简单实用,很不错,希望开发更多的功能,比如自动翻译、社交媒体来信转到APPA接收这些功能都还不错,可以完善一下的,客服服务也很不错的,太多还蛮好6666666666666666666666666666

KIMSDUN
China
6 months using the app
BestChat replied February 29, 2024

感谢您的宝贵反馈!我们会考虑您提出的功能建议,努力不断改进。如果您需要任何帮助,请随时联系我们的客服团队!😊

May 5, 2023

This software works well, customer service is responsive and problems are solved accurately and efficiently, this software can do a lot and is worth a try, but there is one thing I would like to improve, the ability to see messages from customers and reply directly, at the moment it is only an online chat function, I hope it will be added soon.

AOMUO
China
6 months using the app
BestChat replied March 1, 2024

We're glad to hear that you find our software useful and our customer service responsive, AOMUO. Your feedback regarding the ability to see messages from customers directly is duly noted, and we'll consider it for future updates.

Edited May 30, 2023

very good support, instant response, very helpful in troubleshooting and solving problems. saving me lots of time.

Edit, people, this app is better than the chat app of my phone company!!!!

WithWindComesGlory
Canada
6 months using the app
BestChat replied February 29, 2024

Thanks for the fantastic feedback! Your time is valuable, and we're glad we could help save you some. Cheers to better chats! 🚀

June 13, 2023

I love this app, This app help us a lot, I can't imagine how much I've suffered for a Chat app, but now i found it, The Best app i ever have

YODY - LOOK GOOD . FEEL GOOD
Vietnam
5 months using the app
BestChat replied February 28, 2024

We love your website too! 💖 We wish you continued success and growth! 🚀

November 28, 2022

bestchat is one of the best communication app with your customers.already a few weeks and I am satisfied .something I would like the editor to add is the personalization of the icon and also adds additional features and if possible even paying keep this chatbot alive.

romypay
Haiti
5 months using the app
BestChat replied December 9, 2022

Thank you for your review of BestChat.

We are happy to hear that you have been using the app for a few weeks and are satisfied with it. We will consider your suggestion to add personalization options for the app icon and try to add more features.

Thank you again for your support!

June 1, 2023

This is the best live chat program I recommend to all store owners, thanks family bestchat-livechat&chatbot

Smart Homes Live
Egypt
5 months using the app
BestChat replied February 29, 2024

It's our great pleasure to work with you, Smart Homes Live! Thank you for the glowing recommendation! 🎉