Reviews (171)

Overall rating
4.4
Counts per rating level
  • 76% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to configure per-product shipping rates, ideal for stores with varied inventory. It supports complex shipping rules, including location and weight restrictions, and offers tiered rates for multiple items. The checkout process is enhanced for seamlessness and simplicity. Recent updates have improved its functionality and flexibility. The support team is praised for their responsive and effective assistance.

November 13, 2018

Excellent customer support. They are extremely patient on our series of inquiries and walked us through step by step instruction!!

XLARGE®
United States
4 days using the app
May 21, 2017

Finding it hard to locate the instructions but other than that this is a perfect app!

Watch British Tv
United Kingdom
3 months using the app
Atom Yard replied March 17, 2019

Thanks for your feedback! We’ve since updated our help guide and have also set up a few tutorial videos!

April 18, 2020

Excellent App and support. Peter helped me to set up the shipping rates very quickly, which solved all my shipping problems. Highly recommended 10 out of 10!

Decor Express Ltd
United Kingdom
4 days using the app
April 2, 2015

Very happy with the quality of the work and the fast and efficient set up. Thanks a LOT.

Gasoline
United States
3 days using the app
Edited October 17, 2021

素晴らしいサポートを受けました。返信も早く、安心できました。私は日本人で、言葉もたどたどしかったと思いますが、それでも親切に教えてくれました。大変感謝しています。アプリはシンプルな使い心地で、日本向けの細かい送料を設定するのにも役立つ良いアプリだと思います。
ありがとうございました。 I received great support. I was relieved that the reply was quick. I'm Japanese and I think the words were traceable, but he still kindly taught me. I am very grateful. The app is simple to use, and I think it's a good app that helps you set fine shipping costs for Japan.
Thank you very much.

丸久物産オンラインショップ
Japan
3 days using the app
May 18, 2020

An incredibly useful app that gives you fine grained control over your shipping methods. Also worth noting that I'm really impressed by the support I got when I had a few questions about integrating into our large store. My ticket was answered promptly with detail information.

Goblin Gaming
United Kingdom
3 days using the app
April 5, 2020

Peter was very responsive and provided me with very detailed customer/technical support. He was able to help me resolved my issue in a matter of minutes.

Great Lakes Brewery
Canada
About 2 months using the app
December 11, 2017

14.99 per month does nothing because you need the feature that cost an extra 20 per month for it to even work, lost money because of this app.. There's got to be something better

Living Universal
Canada
About 1 month using the app
Atom Yard replied March 17, 2019

We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. This is a Shopify requirement and it isn’t something that we have any control over! Please note also that Shopify does offer to add the real time carrier shipping feature to any plan for free if you sign up annually to your plan

September 24, 2019

App is very confusing and poorly designed. When you ask for help from their support team all they do is tell you to look on their site. Extremely frustrating.

I Crave Cars
United States
About 1 month using the app
Atom Yard replied September 25, 2019

Sorry to hear that you had trouble with the app! If you have a unique shipping set up we’re always happy to provide any extra set up assistance that you need. We’ve also got a great help guide along with video set up tutorials. We really pride ourselves on our customers service and if you decide to try Better Shipping again please just let us know!

Edited April 20, 2020

So far so good, doing what it says it does, have only used ZIP code features so far.

Setup wasn't very intuitive but their support was great and Jess was fast to set up where I was struggling, a few more 'if you want to do this, do this' help articles would be good.

$14.99 per month for Zip Code filtering seems expensive but I suppose that's Spotify apps for ya! And it will definitely be worth it if we expand to offer more shipping options.

The Local Grocer Matakana
New Zealand
27 days using the app