Better Shipping , 167 reviews

Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust customization of shipping rates and rules per product and location. It's praised for handling complex shipping requirements, including tiered rates and restrictions, and for solving shipping limitations. The app is user-friendly, easy to set up, and can manage a large number of products. It's appreciated for increasing profits by allowing individual shipping rates and for its ability to restrict shipping to specific areas. Merchants find it worth the price and commend the customer support team for their prompt and detailed responses.

February 22, 2024

10/10 would recommend. Better Shipping has been such a great app choice and the team are fantastic. We needed to change our shipping process and Peter and the team were readily at hand to help us. We have over 7000 products and they have been so kind, even testing things for us. Anyone who is considering using this app I would highly urge them to consider it!

The Roost UK
United Kingdom
5 months using the app
December 9, 2023

5 out of 5 stars . The service I received was amazing, it’s makes our check out seamless and it’s so easy to use

Water Tiger
Over 3 years using the app
November 29, 2023

Peter and Jess are the BEST. Better Shipping app does exactly what the description states and more. I'm not an computer expert so I had a lot of questions. Peter and Jess helped me and actually they set up the shipping on my website.

They provided diagrams so I could see what they were talking about. FAST response usually less than 24 hours to ALL my emails/questions. Prior to going with Better Shipping I reviewed other shipping apps and I'm glad I went with Better Shipping.

I HIGHLY RECOMMEND Better Shipping app for ALL your shipping needs.

United States
17 days using the app
May 10, 2023

Excellent customer support! I reached out with a few questions about a feature I couldn't figure out and the customer support team were very helpful and fixed my issue very quickly.

Plume Ridge Bottle Shop
United States
Almost 6 years using the app
April 27, 2023

Great support team that will help you through any customization (thanks, Peter!). The app solves yet another one of Shopify's unfulfilled basics - choosing only the most expensive shipping rate when two products with different rates are added to cart (currently Shopify adds up the two different shipping costs).

Great experience, super patient and willing support and great communication!

babybub | Maternity & Beyond
United States
About 2 months using the app
July 6, 2023

The app does just what I want it to do. it helps me ship my products by weight and even helps me restrict shipping to specific locations. The team helped me with all my questions and guided me through the setup process. Superb and prompt customer service. Definitely worth the money!

United Kingdom
3 months using the app
May 11, 2023

Fantastic customer support and really powerful system. We use this app to manage our complex international shipping requirements and it works very well

United Kingdom
Over 1 year using the app
July 4, 2023

great help for us .Thank you very much! We have worked it well.
Customer service is quick and helpful for us.

Honey Play Box Official
United States
About 2 months using the app
July 27, 2023

Solved our shipping issue perfectly. Also very great support! They even helped us set it up on our Shopify account. Free of charge during the test period.

9 days using the app
August 11, 2022

Excellent app: simple to use, and very responsive support. The combination of rules and per-product flat rates meets our needs better than any other shipping app we've tried.

Campervan HQ
United States
About 6 years using the app