Reviews (168)

Overall rating
4.5
Counts per rating level
  • 76% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust customization of shipping rates and rules per product and location. It's praised for handling complex shipping requirements, including tiered rates and restrictions, and for solving shipping limitations. The app is user-friendly, easy to set up, and can manage a large number of products. It's appreciated for increasing profits by allowing individual shipping rates and for its ability to restrict shipping to specific areas. Merchants find it worth the price and commend the customer support team for their prompt and detailed responses.

May 1, 2024

We love this app! We have a big range of shipping rules we need for our products and the app is perfect. Had an issue recently where a rule seemed to not be working as intended and Jess was super helpful and quick resolving it for us.

Aquacadabra
United Kingdom
Almost 5 years using the app
May 1, 2015

Excellent support thank you. App works great.

ModShop
United States
About 10 years using the app
June 29, 2015

The app is really good. It solves a lot of headaches if you have varying shipping prices in your shop. Support is also very helpful and answers questions quickly.

Jazzradio
Germany
About 1 year using the app
September 1, 2015

Amazing App, its a perfect fit for my cupcake cupcake where we need to be able to charge by suburb.

As we have a product which gets delivered on a fragile/same-day courier service the rates vary by over $40, even with over 30 postcodes loaded this is working exactly as I need.

To top it off the support was first class, Andrew was a super star who went out of his way to help out whenever I sent a request or issue. I couldn't have asked for more and would recommend 100%

Petalcupcakes
New Zealand
9 months using the app
December 4, 2014

Incredible support. Very quick turnaround on all my questions and got me everything I needed to setup my delivery areas and shipping prices. Highly recommend.

Mandrágora
Mexico
6 months using the app
August 11, 2022

Excellent app: simple to use, and very responsive support. The combination of rules and per-product flat rates meets our needs better than any other shipping app we've tried.

Campervan HQ
United States
About 6 years using the app
March 21, 2022

Other than the seamless app features this app provides, the responsiveness and efficient customer service support are the reasons why I have been using the app for the past 3-4 years.

Cherry Meow Shop
Singapore
About 6 years using the app
September 22, 2017

Better Shipping is the perfect app for all your shipping needs. The flexibility of the app give you such freedom and allowing my business to expand the shipping into different countries. The app also gets updated with extra highly beneficial features so you get even more for your subscription which is already excellent value.

On a personal note, the app developer Peter helped me tremendously when I was setting up my tiered shipping. He went above and beyond and knowing that here is some behind the app who cares is another excellent bonus.

I highly recommend Better Shipping!!

Dadude
United Kingdom
Almost 6 years using the app
May 10, 2023

Excellent customer support! I reached out with a few questions about a feature I couldn't figure out and the customer support team were very helpful and fixed my issue very quickly.

Plume Ridge Bottle Shop
United States
Almost 6 years using the app
June 15, 2014

This app is simple and offer way "Better" and more option than the stock shipping of Shopify.
I choose to use it mostly because we sell product from different location, so I use custom shipping price per item. Overall Good. I would however love to see the development of this app grow into something even more complex.

Pedal Kingdom
Canada
2 months using the app