Reviews (168)

Overall rating
4.5
Counts per rating level
  • 76% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust customization of shipping rates and rules per product and location. It's praised for handling complex shipping requirements, including tiered rates and restrictions, and for solving shipping limitations. The app is user-friendly, easy to set up, and can manage a large number of products. It's appreciated for increasing profits by allowing individual shipping rates and for its ability to restrict shipping to specific areas. Merchants find it worth the price and commend the customer support team for their prompt and detailed responses.

January 26, 2019

great support and app! they went above & beyond to help us with our quite complicated shipping scheme

The Million Roses Budapest
Hungary
Over 2 years using the app
Atom Yard replied March 17, 2019

Thanks for the feedback! We’re so happy we were able to work out a solution with you!

February 26, 2016

Simple, yet powerful. This app gave me exactly the features I was looking for. I needed to have both fixed rates and variable rates. But I also needed to have rates that were excluded from free shipping. Thank you for this solution.

Sealife
United States
Over 2 years using the app
December 13, 2017

I have been using Better Shipping on my first Shopify store for a while, and I love the per product shipping.


I recently opened a second store on Shopify, and I have 2 products that can only be shipped within the USA. Everything else in my store can be shipped worldwide. I had to find a way to restrict delivery areas for those 2 products and also use per product shipping. I couldn’t figure out how to do this, so I sent an email to support at Better Shipping.

Within about an hour, I received an email from Peter at Better Shipping. He explained that what I wanted to do wasn’t possible with the current version of the app, but they are just about to release an update for the app that would allow me to do what I need to do. Then he offered to give me early access to Better Shipping 2.0.

I took Peter up on his offer and he sent me VERY detailed instructions on how to set up the different shipping zones and per product shipping. He even guided me through going into my Shopify theme and creating a custom message for customers who live outside of the USA and try to purchase the 2 items that can only be shipped within the USA.

Thank you so much to Peter for the exceptional service you provided! I would not have been able to do what I needed to do without access to Better Shipping 2.0, and I would not have figured out how to set everything up, for my unique situation, without your excellent guidance.

If you haven’t seen Better Shipping 2.0 yet, it is awesome! Now you can combine shipping zones and per product shipping. You can also set rates for multiples from the same collection/product line. For example if you want to charge $5 to ship the first product, and $2 for the second product, in the same group (collection, variations, however you want to group them) you can do that, and you can even set different group rates for different shipping zones. Better Shipping 2.0 does everything I want it to. It has solved ALL of my problems with setting shipping rates. Yay Better Shipping 2.0! I couldn’t be happier!

Bensons Best
Canada
Over 2 years using the app
May 22, 2017

Brilliant app that did everything we need. www.dizzykitten.co.uk

The Custom Gift Store
United Kingdom
Over 2 years using the app
November 5, 2021

I have used this app for years and have been 100% satisfied with it. It ticks all boxes and does everything that I need from it. It easily customisable and user friendly and the support team are hands down the best I've ever come across!

We are Food
South Africa
Over 2 years using the app
April 10, 2018

Works great, awesome customer service!

Coffeecology1
Canada
Over 2 years using the app
December 4, 2019

This app helped solved all my issues when it came to shipping products internationally and restricting which products could be sent to certain countries and not others. I also needed to add an extra shipping option and when I couldn't figure it our myself, Jess jumped in and set it up for me. Extremely responsive, easy to use and fixes all your shipping needs!

Kokoro Care Packages
United States
Over 2 years using the app
December 22, 2020

We downloaded this app to set up more specific shipping rates via postal code. It has been working great so far and Jess and Peter were extremely helpful in getting this set up!

Silver Creek Nursery
Canada
About 2 years using the app
November 15, 2021

Great app and even better customer service totally awesome. Peter and Jess were incredibly patient and kind and kept going till we got it all done. Quick turn around on replies as well despite being on the other side of the world. All round fab experience and would recommend without hesitation.

Pebble Records
United Kingdom
About 2 years using the app
April 9, 2018

amazing customer service! worked with me to create my very complex shipping restrictions for different items and was very patient and diligent and making sure it worked for all scenarios. definitely recommend for companies who have shipping restrictions on certain products and special shipping rates for certain items/ locations. Thanks better shipping! Peter was the best!

Silly Farm Supplies
United States
About 2 years using the app