Better Shipping assisted us in doing some very customized and complex shipping rates. The customer service is top-notch, especially when trying to implement such complex solutions.
Only use this app if you have real time carrier shipping feature already on your site ! I Spent hours setting this app up only to find out I have to have another app installed at a cost of $20 per moth to make it work.
This is stated in the apps details BUT only at the bottom of all the information, I recommend this should be placed in a prominent more visible position I like the app it is easy to use but annoyed that I have had to pay another $20 per month to make it work
Really annoyed wasted many hours setting up BEWARE check first
We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. Shopify will add the real time carrier shipping feature to any plan for free if you sign up for the annual billing cycle. This is a Shopify requirement and it isn’t something that we have any control over.
If you are in need of a shipping app that can handle multiple, complex scenarios, this is the one. And you will not find better support (Jess is phenomenal!) I give Better Shipping an A+!
So I played around with this app and even though it is very simple and nice interface to use, when making rules it will glitch a lot of times especially if you are trying to do FREE + Shipping Rules. Things like a shipping with a cost of $0.00 will appear beside the correct shipping option you intend your buyers to buy. If you decide to go with this app make sure to 4x check your work, your rules, go through the checkout and try different products, this will ensure you dig out different bugs and glitches. Now the staff can be helpful, but may be a little unresponsive at times but they are still good. I would recommend to use Master Shipping, as it is less faulty and little more simple (though at the beginning you can feel a little lost). Also it doesn't glitch out.
Hi! Great to hear that you found the app easy to use, and it is important to test your rates and setup to make sure it’s working as you would like. We take all bugs really seriously and we aren’t aware of any in the app. We’ve contacted you privately to help resolve any setup issues that you might have had.
Such garbage. Completely unintuitive. super difficult to use. For what they charge, they should at least have a quality product.
This is a feature that should just be a part of shopify, not doled out to a crummy app developer who will gouge your store for the simple ability to adjust box sizes for your items pre shipping. At least thats what i assumed it does- there is no evidence of it doing anything at all. I've now deleted it and am moving on to the next one which also hopefully doesn't suck.
EDIT: I have removed the part where I said the support staff was unreachable. Turns out they are super reachable. I have now requested in writing directly to "Jess" 4 times in a row to stop contacting me and they absolutely refuse. This is past the point of being professional. Please avoid this company at all costs. I just want to be left alone and i don't want to be bullied into altering my honest experience by this company. They are literally contacting me to alter this review because they don't want their rating to go down. Holy unprofessional, batman. This is something no ethical business would ever dream to do. Ever. I sincerely hope they stop emailing me.
Second Edit due to Dev Response: I didn't feel that you were contacting me "too often". I literally asked you to stop contacting me over 4 straight emails. You chose to ignore that and to continue to harass me. There is no way to misconstrue "please stop contacting me" as anything else. Yet you continued for several more emails as I continued to beg you to stop. This is not the sort of behavior I could ever consider acceptable. At this point every shopify store owner should know exactly how bad this app is and how the devs refuse to listen in the slightest to their customers. Everyone on shopify should avoid this app like the plague and find something (anything) better.
Sorry to hear that you had a bad experience with Better Shipping! We’re always more than happy to provide as much support as you need to get things working. We really pride ourselves on our customer service and we would have loved to be able to work with you to find a solution for your shipping needs. We really apologize if you feel that we responded to you too often, but we were trying to find out what you felt was missing from the app and what you were looking to set up with your shipping.
Blossom & Brush
I used this app to create some specific shipping rates for the products on my store. Although the app took a little bit of time setting up, the team at Better Shipping were quick to respond to my queries and always went the extra length to get the rates working correctly for me. Really great customer service and in my book, worth the subscription cost if it takes the headache of Shopify's basic shipping rates away. Would definitely recommend!
Thanks for the feedback! We’re glad we were able to work with you to find a solution that meets your shipping needs!
The Million Roses Budapest
great support and app! they went above & beyond to help us with our quite complicated shipping scheme
Thanks for the feedback! We’re so happy we were able to work out a solution with you!
Easily the best app developers I've ever worked with. No question is too big or too small, super fast response and the team have managed to work around every curveball my unique store set up as thrown at them! So grateful! Customer service is outstanding. Thanks so much guys!
Thanks so much for the feedback! We’re glad we were able to work with you to create a shipping set up that suited your needs!
This is not a good app. If you cancel the membership on your free trial they will still bill you. They also do not tell you how to cancel the bill.
Sorry to hear you had a bad experience! We do not charge customers for using the app during the free trial period. We've gone through our records and they indicate that your store has not been charged. However, if you are sure that you have been charged incorrectly we are happy to offer a refund! Also, the billing is automatically canceled once you uninstall the app. As you uninstalled during the free trial period your store was not charged. We really pride ourselves on our customer service and if you'd like to discuss this further please let us know!
The customer service for this app is outstanding. Peter did an excellent job in getting this app to work for me and my unique shipping needs.
Thanks! We really take pride in our customer service and it’s great that Peter could create a solution for you!