Better Shipping , 161 reviews
The customer service, communication and support from the people at Atom Yard is outstanding. I cannot thank them enough for all their help (thank you Peter) who guided me step by step with fabulous instructions to solve a problem which was giving me a headache. It makes such a difference when the customers needs are understood and met and I would definitely recommend this app and the team behind it.
So far so good, doing what it says it does, have only used ZIP code features so far.
Setup wasn't very intuitive but their support was great and Jess was fast to set up where I was struggling, a few more 'if you want to do this, do this' help articles would be good.
$14.99 per month for Zip Code filtering seems expensive but I suppose that's Spotify apps for ya! And it will definitely be worth it if we expand to offer more shipping options.
Excellent App and support. Peter helped me to set up the shipping rates very quickly, which solved all my shipping problems. Highly recommended 10 out of 10!
Peter was very responsive and provided me with very detailed customer/technical support. He was able to help me resolved my issue in a matter of minutes.
Excellent support, no waiting. This developer goes out of their way to help. The app functions well in our store.
awful, even though I uninstalled the app I Am still being charged and there is nowhere I can find to contact customer service. horrible experience. Can somone please contact me
I’m very sorry to hear you have had a problem, I’ve double-checked the billing for you on your Shopify invoice. It looks like you uninstalled while on the Better Shipping 7-day free trial, so no money was ever charged to your account. If you believe it has, I’m very happy to chase it down for you with the Shopify finance team and get you a refund. I’ve sent many emails to you during the week with no response. If you would like me to chase it down for you, please contact us. We are always available for help with billing or help installing and using the app at better.shipping@atomyard.com. Email us and let us know!
Super helpful and prompt support team! The app did everything needed - especially loved the zip code restriction.
This app helped solved all my issues when it came to shipping products internationally and restricting which products could be sent to certain countries and not others. I also needed to add an extra shipping option and when I couldn't figure it our myself, Jess jumped in and set it up for me. Extremely responsive, easy to use and fixes all your shipping needs!
Everything was great no complaints at all it was perfect. No complaints, thank you guys!!!!!!!!!!!!!!
Better Shipping really helped me out in resolving some shipping issues I was having... the app works brilliantly well and is logical to use. They also helped me out on a closely-tied but somewhat unrelated issue, so they went well and truly above and beyond the call of duty. Very impressed with their support.