Better Shipping , 161 reviews

Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
May 11, 2020

The customer service, communication and support from the people at Atom Yard is outstanding. I cannot thank them enough for all their help (thank you Peter) who guided me step by step with fabulous instructions to solve a problem which was giving me a headache. It makes such a difference when the customers needs are understood and met and I would definitely recommend this app and the team behind it.

Sweets To Yours
United Kingdom
Time spent using app: About 1 month
Edited April 20, 2020

So far so good, doing what it says it does, have only used ZIP code features so far.

Setup wasn't very intuitive but their support was great and Jess was fast to set up where I was struggling, a few more 'if you want to do this, do this' help articles would be good.

$14.99 per month for Zip Code filtering seems expensive but I suppose that's Spotify apps for ya! And it will definitely be worth it if we expand to offer more shipping options.

The Local Grocer Matakana
New Zealand
Time spent using app: 27 days
April 18, 2020

Excellent App and support. Peter helped me to set up the shipping rates very quickly, which solved all my shipping problems. Highly recommended 10 out of 10!

Decor Express Ltd
United Kingdom
Time spent using app: 4 days
April 5, 2020

Peter was very responsive and provided me with very detailed customer/technical support. He was able to help me resolved my issue in a matter of minutes.

Great Lakes Brewery
Time spent using app: About 2 months
March 19, 2020

Excellent support, no waiting. This developer goes out of their way to help. The app functions well in our store.

We Know Pets
Time spent using app: 2 days
March 12, 2020

awful, even though I uninstalled the app I Am still being charged and there is nowhere I can find to contact customer service. horrible experience. Can somone please contact me

Skin Glow
United Kingdom
Time spent using app: 16 days
Atom Yard replied March 12, 2020

I’m very sorry to hear you have had a problem, I’ve double-checked the billing for you on your Shopify invoice. It looks like you uninstalled while on the Better Shipping 7-day free trial, so no money was ever charged to your account. If you believe it has, I’m very happy to chase it down for you with the Shopify finance team and get you a refund. I’ve sent many emails to you during the week with no response. If you would like me to chase it down for you, please contact us. We are always available for help with billing or help installing and using the app at Email us and let us know!

December 19, 2019

Super helpful and prompt support team! The app did everything needed - especially loved the zip code restriction.

Little Jar of Happiness
Time spent using app: Over 2 years
December 4, 2019

This app helped solved all my issues when it came to shipping products internationally and restricting which products could be sent to certain countries and not others. I also needed to add an extra shipping option and when I couldn't figure it our myself, Jess jumped in and set it up for me. Extremely responsive, easy to use and fixes all your shipping needs!

Kokoro Care Packages
United States
Time spent using app: Over 2 years
Edited November 13, 2019

Everything was great no complaints at all it was perfect. No complaints, thank you guys!!!!!!!!!!!!!!

Nutaku Store
United States
Time spent using app: Almost 2 years
October 25, 2019

Better Shipping really helped me out in resolving some shipping issues I was having... the app works brilliantly well and is logical to use. They also helped me out on a closely-tied but somewhat unrelated issue, so they went well and truly above and beyond the call of duty. Very impressed with their support.
Time spent using app: About 1 year