Reviews (171)

Overall rating
4.4
Counts per rating level
  • 76% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to configure per-product shipping rates, ideal for stores with varied inventory. It supports complex shipping rules, including location and weight restrictions, and offers tiered rates for multiple items. The checkout process is enhanced for seamlessness and simplicity. Recent updates have improved its functionality and flexibility. The support team is praised for their responsive and effective assistance.

August 4, 2020

The support from Jess and Peter is fantastic.

When I downloaded the app and asked for support to help start up my Shipping Rules Jess got back to me and guided me through the process.

The app is great as it allows me to build different rules per post code and product.
Especially for Australia it is great.

Great support and app. Highly recommend

Little Bubs and Co
Australia
Over 1 year using the app
Edited August 12, 2021

Jess and Peter are extremely responsive (even with the time difference!) and very knowledgable. No matter the question I have I feel confident they will be able to help and they have made using this app very enjoyable. Evey once and a while another question will come up and they are happy to help.
This shipping app is really great - any problems that come up are due to Shopify restrictions, not the app itself. Would definitely recommend!

TierraSol Studio
United States
Over 1 year using the app
July 27, 2023

Solved our shipping issue perfectly. Also very great support! They even helped us set it up on our Shopify account. Free of charge during the test period.

Bambaw
Belgium
Over 1 year using the app
June 19, 2018

When I downloaded Better Shipping I was on a tight deadline and under a lot of stress as we had to launch a new product the next morning that needed specialist shipping terms. I emailed them thinking I'd get a reply within 24 hours and their email would not arrive in time to be helpful. To the contrary their reply arrived within the hour and was extremely helpful - solved my problem and meant that I was able to launch the new product as planned. Their 2.0 update is impressive and powerful but simple enough that you can work it out for yourself. I do not regret purchasing Better Shipping for a moment.

Mevrouandco
South Africa
Over 1 year using the app
Edited March 6, 2016

works great! Use their other app for customized delivery area. Work great in combination.

Milk Eggs
United States
Over 1 year using the app
August 21, 2020

No matter how thick I was in setting up Better Shipping the guys fixed things for me quickly. Even though in Australia and us in the UK there was no big wait. Don't these guys sleep :-)

Funky Nut Company
United Kingdom
Over 1 year using the app
August 1, 2022

Simple, it just works as it should, is very flexible and the support is second to none. Highly recommended as a third party shipping solution.

Classic-Dressage.USA
United Kingdom
Over 1 year using the app
Atom Yard replied August 1, 2022

Thanks for the review! We love that Better Shipping could help with your dressage store’s shipping needs and improve your Shopify shipping.

August 27, 2019

Excellent app, which we have used on multiple editions of our website.
The development team went the extra mile to help migrate the settings across the website and nothing has been too much trouble.
Definitely recommend Better Shipping.

The Cornish Bed Company
United Kingdom
About 1 year using the app
April 27, 2023

Great support team that will help you through any customization (thanks, Peter!). The app solves yet another one of Shopify's unfulfilled basics - choosing only the most expensive shipping rate when two products with different rates are added to cart (currently Shopify adds up the two different shipping costs).

Great experience, super patient and willing support and great communication!

babybub | Maternity & Beyond
United States
About 1 year using the app
February 23, 2018

GREAT APP!! amazing results and great value too!

Thatanythingstore
United Kingdom
About 1 year using the app