Reviews (168)

Overall rating
4.5
Counts per rating level
  • 76% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust customization of shipping rates and rules per product and location. It's praised for handling complex shipping requirements, including tiered rates and restrictions, and for solving shipping limitations. The app is user-friendly, easy to set up, and can manage a large number of products. It's appreciated for increasing profits by allowing individual shipping rates and for its ability to restrict shipping to specific areas. Merchants find it worth the price and commend the customer support team for their prompt and detailed responses.

Edited May 13, 2016

Was in need of an app that had fixed pricing for each product and this app saved the day! It's super easy to use and works excellent.

This app and most other shipping apps require the 'real-time carrier' feature to be enabled on your Shopify store. If you are paying Annual for your plan, you can open a chat support session with Shopify to have them add that feature for you at no cost.

Playercups
United States
12 months using the app
July 4, 2023

great help for us .Thank you very much! We have worked it well.
Customer service is quick and helpful for us.

Honey Play Box Official
United States
12 months using the app
March 6, 2018

I installed this app because I needed product specific shipping. Turns out my shipping config was much more complex than I previously anticipated.

And Better Shipping did EVERYTHING I wanted it to. I could set rates on specific products. I could set caps on shipping rates. I could group products into tiers and apply rates for specific tiers. Everything I needed to do, Better Shipping could do.

But the best thing was the support I received from Peter. I submitted a support ticket asking for some help, and Peter responded the same day (within an hour or two) with a solution. It was a great solution, but it made me realise my requirement was a little more complex. So I gave him more detail about my requirement and he suggested another solution. And that was closer to what I needed, but still not perfect. His final suggestion nailed it.

I was so impressed with his patience and his obvious desire to help me solve my shipping problem.

I wholeheartedly recommend Better Shipping - not just because it's a great app, but because the support is first class.

Kapheino Coffee
Australia
12 months using the app
December 19, 2019

Super helpful and prompt support team! The app did everything needed - especially loved the zip code restriction.

Little Jar of Happiness
Australia
11 months using the app
November 1, 2017

v2.0 of this app is absolutely KILLER. I believe it is still in beta, we have been testing it and it is crazy how powerful it is compared to v1. So far we are incredibly impressed - and the support is brilliant as well. If you have various different products with different shipping prices, Standard & Express shipping, would like to group products and allow shipping discounts - this is your app. It does however require some time to LEARN how it works! The documentation is a little long but I guess this is the nature of the beast.

Myneonwish
Germany
11 months using the app
June 22, 2022

Peter and the team from Better Shipping have been fantastic! We have had a shipping issue we have been working on for over 6 months, trying out various shipping & postcode apps, tried numerous Shopify experts and no one could fix our issue of charging for remote/regional shipping! This was costing our business thousands of dollars and Better Shipping fixed this for us so fast! We are very grateful! They did a full brief and gave options and clear advice with no strings attached, we are very happy with the process and the outcome! Highly recommend and can verify they are honest, knowledgeable and care about customer service. Thank you

The Good Vibes Roll
Australia
11 months using the app
March 24, 2017

Great app, does exactly what I need. Excellent and very responsive support. Highly recommended. By the way, if you can't afford the most expensive Shopify plan but need this app, contact Shopify and they can add the Real Time Shipping module onto your account. (if you pay an annual subscription they throw it in for free.)

Thanks!

The Real Big Deal Com Au
Australia
10 months using the app
Edited December 13, 2018

I love this app I use it for 2 stores i have

Good customer service that helps me set-up the app in less than 24 hours.

The app also answer all my needs and do even more than that

+Worth to mention they have strong servers!! not need to scare that people will not be ordering from you!

very good app! recommended!

Pet Clever
United States
10 months using the app
Atom Yard replied March 17, 2019

Thank you so much! We’re always happy to help out with any set up questions and we’re glad we could find a solution for your shipping needs!

February 5, 2021

This app helped solve a problem we've struggled to solve for programmatically for several months. We are very excited to have found it. We also received excellent support in setting everything up. Thank you!

H2O+ | Japan Designed Clean Skincare, Clean Conscience
United States
10 months using the app
September 1, 2015

Amazing App, its a perfect fit for my cupcake cupcake where we need to be able to charge by suburb.

As we have a product which gets delivered on a fragile/same-day courier service the rates vary by over $40, even with over 30 postcodes loaded this is working exactly as I need.

To top it off the support was first class, Andrew was a super star who went out of his way to help out whenever I sent a request or issue. I couldn't have asked for more and would recommend 100%

Petalcupcakes
New Zealand
9 months using the app