Overall rating Based on 116 reviews
Such garbage. Completely unintuitive. super difficult to use. For what they charge, they should at least have a quality product.
This is a feature that should just be a part of shopify, not doled out to a crummy app developer who will gouge your store for the simple ability to adjust box sizes for your items pre shipping. At least thats what i assumed it does- there is no evidence of it doing anything at all. I've now deleted it and am moving on to the next one which also hopefully doesn't suck.
EDIT: I have removed the part where I said the support staff was unreachable. Turns out they are super reachable. I have now requested in writing directly to "Jess" 4 times in a row to stop contacting me and they absolutely refuse. This is past the point of being professional. Please avoid this company at all costs. I just want to be left alone and i don't want to be bullied into altering my honest experience by this company. They are literally contacting me to alter this review because they don't want their rating to go down. Holy unprofessional, batman. This is something no ethical business would ever dream to do. Ever. I sincerely hope they stop emailing me.
Second Edit due to Dev Response: I didn't feel that you were contacting me "too often". I literally asked you to stop contacting me over 4 straight emails. You chose to ignore that and to continue to harass me. There is no way to misconstrue "please stop contacting me" as anything else. Yet you continued for several more emails as I continued to beg you to stop. This is not the sort of behavior I could ever consider acceptable. At this point every shopify store owner should know exactly how bad this app is and how the devs refuse to listen in the slightest to their customers. Everyone on shopify should avoid this app like the plague and find something (anything) better.
Sorry to hear that you had a bad experience with Better Shipping! We’re always more than happy to provide as much support as you need to get things working. We really pride ourselves on our customer service and we would have loved to be able to work with you to find a solution for your shipping needs. We really apologize if you feel that we responded to you too often, but we were trying to find out what you felt was missing from the app and what you were looking to set up with your shipping.
Blossom & Brush
I used this app to create some specific shipping rates for the products on my store. Although the app took a little bit of time setting up, the team at Better Shipping were quick to respond to my queries and always went the extra length to get the rates working correctly for me. Really great customer service and in my book, worth the subscription cost if it takes the headache of Shopify's basic shipping rates away. Would definitely recommend!
Thanks for the feedback! We’re glad we were able to work with you to find a solution that meets your shipping needs!
The Million Roses Budapest
great support and app! they went above & beyond to help us with our quite complicated shipping scheme
Thanks for the feedback! We’re so happy we were able to work out a solution with you!
Easily the best app developers I've ever worked with. No question is too big or too small, super fast response and the team have managed to work around every curveball my unique store set up as thrown at them! So grateful! Customer service is outstanding. Thanks so much guys!
Thanks so much for the feedback! We’re glad we were able to work with you to create a shipping set up that suited your needs!
This is not a good app. If you cancel the membership on your free trial they will still bill you. They also do not tell you how to cancel the bill.
Sorry to hear you had a bad experience! We do not charge customers for using the app during the free trial period. We've gone through our records and they indicate that your store has not been charged. However, if you are sure that you have been charged incorrectly we are happy to offer a refund! Also, the billing is automatically canceled once you uninstall the app. As you uninstalled during the free trial period your store was not charged. We really pride ourselves on our customer service and if you'd like to discuss this further please let us know!
The customer service for this app is outstanding. Peter did an excellent job in getting this app to work for me and my unique shipping needs.
Thanks! We really take pride in our customer service and it’s great that Peter could create a solution for you!
I had a complicated series of freight rates & shipping zones & the customer service I received form Peter at Better Shipping was second to none. Highly recommended.
Thanks for the review! We’re glad we could work out a solution that met your shipping needs!
I Go Goldan
I love this app, The Customer Service help me install this app in 2 stores in a day!
very simple to use, and much better than the basic Shopify rates! + i try many other apps out there that do the same and in the end, i come back to "Better Shipping" worth the price and the credibility!
Thanks! We really take pride in our customer service and it’s great that we could help you out!
I love this app I use it for 2 stores i have
Good customer service that helps me set-up the app in less than 24 hours.
The app also answer all my needs and do even more than that
+Worth to mention they have strong servers!! not need to scare that people will not be ordering from you!
very good app! recommended!
Thank you so much! We’re always happy to help out with any set up questions and we’re glad we could find a solution for your shipping needs!
Butlers Wine Cellar
Caused too many problems and took ages for the rates to update to the cart making testing a headache
Hi! I’m sorry to hear that you had a frustrating time with the app. The reason you might not have been seeing the rates instantly reflected in the checkout is because Shopify ‘caches’ (saves) your cart shipping rates for 24 hours and a new rate is not requested unless the cart contents or shipping address is changed. This speeds up the checkout loading for your customers, but can cause issues when doing test orders. This is also not related to our app and will happen with any Shopify shipping app. If you would like to give Better Shipping another try, please let me know!