Reviews (1,221)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to automate complex reporting tasks, enhancing business performance insights and facilitating data-driven decisions. They appreciate the customizable reports tailored to needs like inventory and sales analysis, and the convenience of scheduled report delivery in various formats. The user-friendly interface is easy for those with limited technical skills, and the support team is praised for their quick and effective assistance.

March 27, 2025

Very powerful app, even more powerful support. We needed a custom report to help facilitate a new business process and Ciara was extremely helpful in setting up. Quick responses and knew exactly how to generate the report we were looking for. Everything was set up within a day. Amazing.

HeatPressNation
United States
Almost 5 years using the app
March 28, 2025

Better Reports has been a go-to reporting tool for us. The data points available to us are robust compared to Shopify's default analytics and reporting options.

Their help desk is also quick, helpful, and friendly. Highly recommend this app for literally anyone who uses Shopify.

carmico
Canada
About 4 years using the app
March 10, 2025

I love better reports! The custom reporting is super intuitive, and the help team has been incredibly responsive and fast in adding unique fields. Ciara has been so helpful and kind. I now use BetterReports for two of the business I manage, and I will be recommending BetterReports to anyone using Shopify as the back end.

Araks
United States
Over 3 years using the app
March 6, 2025

I would absolutely recommend this app! The customer service is amazing. If you don't see the report you are looking for, reach out to them and they will either walk you through on how to generate it or they will create it for you.

Premium PromoWorx Inc
Canada
About 4 years using the app
February 7, 2025

At first it can seem daunting but once you get to grips with it, the information is very helpful and far better than the standard reporting in Shopify. The team are also always happy to help make custom reports for us and to help explain any reasons why we can't maybe get the exact data we need.

Emile et Rose
United Kingdom
About 4 years using the app
Edited April 2, 2025

I am very VERY excited to leave a wonderful rating for Better Apps because of Keanna Driedger and Claudia Aubin's help in making a much needed report! I worked with Claudia and then was passed to Keanna to get every single thing I needed - I love Better Reports and want to be sure that this great review is passed along!!!! I have been a year trying to get these wonderful and necessary reports - thank you!!
Many thanks to Keanna and Claudia at Better Reports!!

Frederic Remington Art Museum Shop
United States
10 months using the app
January 23, 2025

The customer support for Better Reports is incredible! If I need a report but I'm having a hard time generating it myself, the team will not only generate the report for me but also walk me through step-by step on how to do it!

Zac's Sweet Shop
United States
Over 4 years using the app
April 10, 2025

I knew I needed more detailed reporting to help grow my Shopify store and decided to give Better Reports a try. They have a wide range of reports already available but when I reached out via support they were able to create 4 custom reports for me within a day. No hassle, no need to waste hours trying to figure out how to set it up myself. Amazing customer service!

Styled Abode
United States
About 1 month using the app
March 4, 2025

We operate our online cake sales through Shopify. The standard Shopify reports have very limited value for us because customers pay now for a cake that will be made in the future. We have one online store but two physical locations. Shopify assured me that reports by pickup location and reports by pickup date vs. order date are not possible.

I tried a few reporting apps, and Better Reports exceeded all my expectations. Claudia created reports I thought were impossible. Every wild reporting request I threw at Claudia, she delivered faster than I could come up with more. She quickly identified issues and solutions, making the process seamless.

Better Reports assists to utilize the Shopify data for production lists, delivery lists ,accounting entries, management reports, and much more.

Absolutely 5 stars for customer service and an excellent, stable, and flexible product!

Dessert First
Canada
About 1 month using the app
February 12, 2025

The support team at BR was incredibly responsive and helpful. They just saved me hours (if not a few days) of work and opened my eyes up as to how to make very effective use of BR as a tool, as opposed to constantly struggling with Shopify reporting and endless Excel work. Thanks soo much!!!

Blenders Eyewear
United States
Over 1 year using the app