Bold Subscriptions

Yes, this app does provide the ability for subscriptions, however basic functionality is often broken. We are bombarded with emails from unhappy customers who cannot change addresses or card details. Sometimes orders are sent to addresses that have been deleted both in the customer profile and the app!!! It makes us look completely incompetent to the customer. This has become damaging to our business and we have now taken the decision to change to ReCharge in the hope the service is better and more reliable.

AVOID Bold Subscriptions. If you're planning on building your subscription members on Shopify - BOLD is NOT the way to do it.
Bold Subscription's Version 2 doesn't even deliver the basic functions it purports to provide. We've had a year of issues with constant promises to fix and correct - Bold has done nothing. I have HUNDREDS of emails from everyone from JAY MEYERS to the front-line technical staff - all excuses, zero action. It is beyond frustrating. Integrating subscription management software into your website is essentially creating a RELATIONSHIP (Bold is the WORST partner we've ever had). You're literally trusting your software provider with your brand's reputation. Customers don't see Bold... they see your brand - so when there is an issue (and there's ALWAYS, NEVER ENDING, CONSTANT issues with Bold) customers blame you. No exaggeration - Customers can't change a credit card, pause a subscription, or modify an address on their own. These BASIC features rarely work. Adding insult to injury - Bold's Subscriptions technical and customer support has taken as long as 8 weeks to follow up issues. AVOID AVOID AVOID Bold Subscriptions. They mislead us to get us on board (promises of seamless integration, functionality, and responsive customer service - NONE OF WHICH HAPPENED OR WAS TRUE), and then left us hanging.

I have issues every once in a while, but the support is great and issues never go unresolved. If you are lucky enough to chat with Esha, you'll know you are in good hands!

Customer service with Chaysen was top notch - very knowledgeable and solved my issues quickly and completely - Bold support makes this a great add-on for Shopify

Customer service have been amazing whenever I need anything. The chat functionality to virtual meetings. You get what you pay for!

Amazing Team and Support Service. Bold Suscriptions Rock! Easy to install, and there is a lot of tutorials and information how to make a full set up.

We needed help integrating Bold Subscriptions into our AJAX cart. The support team's help and communication was excellent and they performed the integration quickly.

I like what you do. The documentation is also good but it would be better if it was indexed properly and structured more precisely.

Kelsey was so wonderful and knowledgeable with customer service when we had an issue. She was amazing!!!

The support on this app is outstanding! Shoutout to Kelsey for helping with my urgent, last minute client request.