Bold Subscriptions , 304 reviews

Overall rating
Counts per rating level
  • 69% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing subscription-based products or services due to its flexible plans, efficient transaction handling, and valuable reporting features. Some merchants find it a bit challenging to customize and navigate. The customer support is praised for its responsiveness and regular updates. Despite minor limitations, its seamless integration and positive business impact make it a valuable tool.

October 7, 2022

I like the idea of Bold as a service though they have quite a number of improvements to be made. We have a few other websites that use different subscription services and Bold is the weakest. The support on Bold needs to be improved significantly. It's hard to know where you stand and moving away from email support to a hard-to-find ticket system hasn't improved this. Bold Subscription V2 is ok if you have a simple subscription process which we have. There are a number of issues with the app itself though this will depend on the use case. I'll provide one example. If you have a Condition based product with variables and different price points for each variable under the same product type the subscription discount won't change with the variable. It's like the logic only loads with the product on page load but doesn't dynamically change when your product variables are selected. I'm an optimist and hope that these bugs can be ironed out in time before I build up the motivation to move everything over to Recharge Or Native. Frazer.

Decadent Decaf Coffee Company
United Kingdom
4 months using the app
BOLD replied October 17, 2022

Thank you for taking the time to leave your review. Feedback like yours is much appreciated as it allows us to review our procedures and look for ways to improve. Thank you for choosing Bold!

Edited July 28, 2023

Update 7.28.23: Yet again I am blown away by customer service. Chintak fixed an issue for me that I honestly was expecting a "We can't do anything about that, you need to speak with shopify or the theme company". But no, Chintak was able to make a change that will make life for my customers much easier. Thank you!

I've never had anything but a fantastic experience with Bold Support. From the migration process from V1 to changing the text for me when I could not figure out coding. Their customer support is what makes me a very loyal customer. Special shout out to Cody for being my go-to migration guru. I can always count on Cody for a speedy and helpful reply to my emails. Also like to send another shout out to Chintak for help with my most recent question, great communication, solution and follow up!

Custom Equine Nutrition
United States
3 months using the app
BOLD replied April 27, 2023

Thank you for your glowing review! We are so just thrilled to hear that you’ve had such a great experience. We work hard to provide seamless migrations and will be sure to pass along your kind words to our team. We are always here to help out with anything you need! Thanks for choosing to grow with Bold!

September 18, 2023

The application doesn't have all of the bells and whistles that I would like. I would like to be able to isolate and export more of my business date via CSV and I'm unable to do so. What I will say is that the customer service is "bar none" every interaction is friendly, the representatives are knowledgeable, and more importantly patient. Great service is hard to come by these days but, not with this web based organization. I spoke with Irfan today and the experience was most delightful to say the least. Thank you!

SoulFULL Eats
United States
Almost 2 years using the app
May 8, 2023

The app is great, but is more difficult to customize and navigate that other apps I've tried. Brysen was great to work with in helping me with my issues, but he wasn't able to resolve all of my issues without getting another department involved. Still, we are pleased with this app so far!

Wonder Oral Wellness
United States
28 days using the app
BOLD replied May 9, 2023

Thank you for taking the time to write in with your feedback. We are so glad to hear you are happy with the app so far, and Bysen was able to get you to the help you need. Our mission is to see you succeed! Thanks for choosing Bold!

April 4, 2023

I've been using BOLD Subscriptions for my subscription-based business on Shopify and I couldn't be happier with the results. The app is easy to use and provides a lot of flexibility in terms of subscription plans and billing options. The reporting and analytics are also very helpful for tracking performance and making data-driven decisions.

The customer support team at BOLD is also excellent. They were always available to answer my questions and help me resolve any issues that came up. I also appreciate the regular updates and improvements to the app, which shows that the company is committed to providing a high-quality product.

Overall, I highly recommend BOLD Subscriptions for any business looking to offer subscription-based products or services on Shopify. It has been a game-changer for my business and has helped me generate a reliable and predictable source of revenue.

Beck & Bulow
United States
8 days using the app
BOLD replied April 5, 2023

Thank you so much for the review and recommendation. We are thrilled to hear that our support team has been able to help you so efficiently! We are working hard to improve and develop new features everyday, so needless to say, reviews like yours make our day! Thanks for your continued support!

December 16, 2022

We are happy with Bold. Tha app might need some more development to function right away but we got really god help from the support team. They answer quickly and helped us really well.
6 months using the app
BOLD replied January 3, 2023

Thank you for your review. We are glad to hear our support team was able to give you the help you needed!

Edited June 15, 2023

Update: the issue has still not been worked out, as per response from Bold.

Unfortunately, there is a serious glitch in Bold's currency conversion in the subscription app. Bold has still not been able to resolve this after over a month, and it's causing us ongoing issues for our customers and our accounting.

It's been frustrating as they are taking a long time to answer, I've been passed around and had to answer the same question by different people twice, and now the person who I had been speaking to has gone on holiday and I've been passed to someone else.

The glitch is that when customers have their subscriptions changed from the backend they then get charged the amount set by our store, only it's in their original purchase currency. So if the price in our store is 49.60 AUD, and the customer originally purchased their subscription in USD, when we swap a product for them, they start getting charged 49.60 USD instead of 32 USD (which is the correct conversion rate).

It's a massive issue, as we changed the products in ALL our customers' subscriptions (the customer was effectively getting the same product, we just had to create new SKUs in Shopify and update the subscriptions accordingly), so this is now happening to around 25% of subscription transactions, as these are in USD.

Also, when we change products in the backend, some customers are being charged for postage and others aren't - we have no idea why.

About 2 years using the app
BOLD replied June 14, 2023

Thanks so much for writing in with your feedback. We are so sorry to hear of the frustration you’ve experienced with the currency conversion as well as the wait from our team. We take this feedback very seriously as this is not the expected behaviour of Bold Subscriptions. I can confirm our team has been in contact and have uncovered a cause. Please keep your eye out for further communication. We would love to turn this around and get you back on track to success!

June 19, 2023

I have had issues with the app, but the last two times I have reached out to the support people and both times I was helped by Chintak who was very helpful and courteous. I appreciate the time and the patience and appreciate getting the issue resolved. Thank you!

For the Love of Dutch
United States
Over 2 years using the app
BOLD replied June 21, 2023

We are so happy to hear Chintak was able to give you the support you needed. Reviews like this make our day! Thanks for writing in, and thanks for choosing Bold!

Edited May 31, 2023

Perfect customer service !! Jade Buhler was amazing to help me set up the subscription the way I wanted. Love the app so far, it integrates really well on my webesite.

KIAGO Nutrition
About 1 month using the app
BOLD replied June 2, 2023

Feedback like yours make our day! We are so happy to hear that you are enjoying Bold Subscriptions. We will be sure to pass along your kind words to Jade. Thanks for writing in!

April 10, 2023

Really helpful support. When my Shopify theme was updated, there was a missed step. I needed help updating my code and subscription verbiage, and figured I could reach out to Bold for help, and Chintak was super responsive and did so right away. Thanks!

Bonito Coffee Roaster
United States
6 months using the app
BOLD replied April 14, 2023

Thank you for your lovely review. We are so happy to hear that Chintak was able to help you out, that's exactly what we are here for! Thanks for choosing Bold!