Bold Subscriptions , 291 reviews

Overall rating
4.1
Counts per rating level
  • 69% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
June 1, 2023

Customer service is responsive but the app itself has some issues. No bulk edit or pause button- so if we are skipping a week of delivereis I need to manually go in and change each individual subscribers account. Also they don't charge taxes on the initial sign up for taxed items (but they do on subsequent charges). If you edit a product in a subscription group it will not update current subscribers to the updated product- you will need to swap with another product then swap back. Works week to week but when you want to do anything else it is a real pain.

Argus Farm Stop
United States
Time spent using app: About 2 years
BOLD replied June 2, 2023

Thanks so much for taking the time to write in with your feedback. Our developers are always working on ways to improve Bold Subscriptions and bulk changes are coming soon! Our team has reached out to provide some help with the tax issue you are seeing as this would not be the expected behaviour. Please keep an eye out for the email from our team. We would love to help get to you back on track!

May 31, 2023

I have been using the subscription for over a year and it has worked well. I have chatted with support and they are quick to answer questions and find solutions.

Essentially True
United States
Time spent using app: About 2 years
BOLD replied June 2, 2023

Thank you for your kind review! We are just so glad to hear that Bold is working well for you. Our support team is always happy to help you whenever questions come up. Thanks for choosing Bold!

Edited May 31, 2023

Perfect customer service !! Jade Buhler was amazing to help me set up the subscription the way I wanted. Love the app so far, it integrates really well on my webesite.

KIAGO Nutrition
Canada
Time spent using app: About 1 month
BOLD replied June 2, 2023

Feedback like yours make our day! We are so happy to hear that you are enjoying Bold Subscriptions. We will be sure to pass along your kind words to Jade. Thanks for writing in!

Edited May 31, 2023

Very pleased with the customer support - issues we experienced around creating customer accounts following guest checkouts and address sync problems were dealt with professionally and quickly by Dan from the Bold Commerce team. Now we can use the app as intended (within the limitations set by Shopify for subscription apps..)

Lemonaid & ChariTea
United Kingdom
Time spent using app: Over 2 years
BOLD replied May 31, 2023

Thanks so much for writing in with your feedback. We are sorry to hear about the difficulty you’ve experienced with your customer’s account management. Our team has reached out to you to provide some guidance with the issues you are facing. We would love to help! Please keep an eye out for communication from our team.

Edited May 23, 2023

Support staff is extremely good - reply back in timely manner and answer all questions. BUT the app itself Bold Subscriptions for Shopify Checkout app has a lot of limitations from very limited email notification triggers, no tagging for Subscription order at the order level which was there in bold V1:-(,
no notification if a payment failed to us the vendor.

Pure Life Science
Canada
Time spent using app: About 1 month
BOLD replied May 18, 2023

Thanks for taking the time to write in. Bold is actively developing and releasing new features all the time and feedback such as yours is extremely valuable to us! We will be sure to pass this information along to the team. We hope that you'll keep your eye out for future updates and new features coming soon. Thanks again!

May 8, 2023

The app is great, but is more difficult to customize and navigate that other apps I've tried. Brysen was great to work with in helping me with my issues, but he wasn't able to resolve all of my issues without getting another department involved. Still, we are pleased with this app so far!

Wonder Oral Wellness
United States
Time spent using app: 28 days
BOLD replied May 9, 2023

Thank you for taking the time to write in with your feedback. We are so glad to hear you are happy with the app so far, and Bysen was able to get you to the help you need. Our mission is to see you succeed! Thanks for choosing Bold!

May 8, 2023

Watch out! This is one of those apps where they make cancelling and getting a hold of them an absolute nightmare. There goes $250+...The app is also very laggy..Be careful!

Galy Shop
United States
Time spent using app: 6 months
BOLD replied May 9, 2023

We are very sorry to hear you that you had a hard time contacting our team and removing the app from your store. I can confirm our specialist was able to speak to you and help you through the process. If in the future you need anything else, you can contact our team 24/7 from our Help Center. We are always happy to help!

May 2, 2023

Great and easy to manage app! Had an issue earlier today with a button feature... their team resolved the problem by the end of the day. Top notch!

Morrocco Method International
United States
Time spent using app: About 1 year
BOLD replied May 4, 2023

Thank you for your wonderful review. We are always happy to help! Thanks for choosing Bold!

April 26, 2023

I've never had anything but a fantastic experience with Bold Support. From the migration process from V1 to changing the text for me when I could not figure out coding. Their customer support is what makes me a very loyal customer.

Custom Equine Nutrition
United States
Time spent using app: 8 days
BOLD replied April 27, 2023

Thank you for your glowing review! We are so just thrilled to hear that you’ve had such a great experience. We work hard to provide seamless migrations and will be sure to pass along your kind words to our team. We are always here to help out with anything you need! Thanks for choosing to grow with Bold!

April 10, 2023

Really helpful support. When my Shopify theme was updated, there was a missed step. I needed help updating my code and subscription verbiage, and figured I could reach out to Bold for help, and Chintak was super responsive and did so right away. Thanks!

Bonito Coffee Roaster
United States
Time spent using app: 6 months
BOLD replied April 14, 2023

Thank you for your lovely review. We are so happy to hear that Chintak was able to help you out, that's exactly what we are here for! Thanks for choosing Bold!