Reviews (382)

Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, user-friendly interface, and seamless integration with Shopify, enabling them to add subscription functionality to their stores. It's highly recommended for businesses looking to boost recurring revenue, allowing customers to manage their subscriptions. The backend management for subscriptions is also praised, with quick issue resolution. The customer service is often described as responsive, helpful, and knowledgeable. It's proven successful across various sectors, being seen as a key tool for online retail growth.

December 4, 2020

Simran did a great job for us! Thanks again!
Simran a fait un travail exceptionel ! Merci encore !!!

Wilder & Davis
Canada
4 days using the app
BOLD replied December 8, 2020

Thank you for your review! We are so happy that Simran was there to assist you, everything looks fantastic. Don't forget, if you need us we are there to help!

January 20, 2021

I have not used the app yet, but the customer service so far has been incredible! Waiting for them to install my app and then i can give better feedback

ChampionCoffeeCompany
United States
2 months using the app
Edited March 7, 2022

We tried to make things work with Bold Subscriptions, but it took about a month for them to respond to our migration request, and we had problems with code integration. After about a month and a half of trying we've decided to move on to a different app, which were able to get it working within the same day.

Mascot Monthly Mix
Japan
About 1 month using the app
BOLD replied February 4, 2022

Thank you for your kind review! We will be sure to pass along your words to the support staff, and especially Nikhil. We are always happy to help! Thanks for choosing Bold!

March 8, 2021

Customer Service is insane. Immediately responsive and incredibly helpful! I couldn't figure out how to customize some of the widget components and Gustav helped build EXACTLY what i needed.

Innovative Gx Laboratories
United States
2 days using the app
BOLD replied March 8, 2021

Thank you for your review. We are so thrilled that Gustav was there to help you and that he helped you with exactly what you needed! Thank you for choosing Bold!

May 8, 2023

The app is great, but is more difficult to customize and navigate that other apps I've tried. Brysen was great to work with in helping me with my issues, but he wasn't able to resolve all of my issues without getting another department involved. Still, we are pleased with this app so far!

Wonder Oral Wellness
United States
28 days using the app
BOLD replied May 9, 2023

Thank you for taking the time to write in with your feedback. We are so glad to hear you are happy with the app so far, and Bysen was able to get you to the help you need. Our mission is to see you succeed! Thanks for choosing Bold!

January 13, 2021

I really appreciate the customer support. I had some issues understanding how to set up my subscriptions, and Gagandeep helped me and was super-patient. I'd love to see more options for setting up the look of the plugin on my products page, and the ability to offer subscriptions only without offering a one-time purchase.

LVNGmarket
United States
24 days using the app
BOLD replied January 20, 2021

Hi there! Thank you for the great review. So thrilled to hear that Gagandeep provdided great support.
Also You are able to make a product subscription only via your Shopify admin :) This option can be found under Products -> All Products -> select the product you want to be subscription only -> Check the box to "Only allow purchase of this product as a subscription" -> Select Save.

November 15, 2020

Hi, guys just wanted to know if the subscriptions ( for a customer of my website) recur automatically? and also how is the cancellation process once a person is subscribed to my website? Thanks

Himmaleh
United Kingdom
1 day using the app
BOLD replied November 16, 2020

Hi there, Subscriptions do recur automatically! Also you can read more about the cancellation flow for your subscribers here: https://support.boldcommerce.com/hc/en-us/articles/360050716832-Cancellation-Dunning-Management

Edited January 12, 2021

Support is awesome. Simran helped us with install questions and getting the display looking good on the spot. Couldn't ask for a better experience. Highly recommend the subscription app as well as the customer support. Well done team.

Go Good NZ
New Zealand
1 day using the app
BOLD replied January 20, 2021

Thank you so much for your review. We are super happy that Simran was there to help you with your installation questions. If you ever need any more assistance we are always happy to help. It looks great!

April 23, 2021

I love this app but it affects shopify store speed and from May 2021 faster websites will rank better in google search. Unless BOLD does something to address this I would not recommend this app.

Shoy
Australia
25 days using the app
BOLD replied April 27, 2021

So sorry for the inconvenience caused by the speed, our experts would really like to look into this for you. We would like to help you as much as we can in resolving this issue. Your feedback is really important to us thank you!

February 9, 2021

The team at BOLD has been tremediously helpful. We have installed the BOLD Subscription V2 solution and the team supported troubleshooting initial setup. Jericho & Gagandeep were attentive and knoweldgeable about the solution design. Collaboratively we resolved the intitial install challenge. Great Customer Service!

Floral Design By Heidi
United States
1 day using the app
BOLD replied February 9, 2021

Thank you so much for your review. We are so happy that Jericho and Gagandeep was there to help you! We will always be there when you need us, thank you for choosing Bold!