Reviews (383)

Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, user-friendly interface, and seamless integration with Shopify, enabling them to add subscription functionality to their stores. It's highly recommended for businesses looking to boost recurring revenue, allowing customers to manage their subscriptions. The backend management for subscriptions is also praised, with quick issue resolution. The customer service is often described as responsive, helpful, and knowledgeable. It's proven successful across various sectors, being seen as a key tool for online retail growth.

January 11, 2021

We have had a bad experience with this app. A glitch in their system resulted in their subscription service promising our customers $0 orders. Use this service at your own risk if you want to be out thousands of dollars.

Droplette Inc.
United States
4 months using the app
BOLD replied January 12, 2021

Thank you for your feedback. We sincerely apologize for any frustration this may have cause you. Our team is looking into making sure that your issues are resolved and hoping that we can turn your bad experience into a good one.

October 15, 2021

I installed Bold Subscription service and hit a wee snag right near the end. Thanks to Nir at Bold for getting it all to work in a very short time as we communicated via chat. I am very grateful and looking forward to putting the app to use for our customers! Thanks, Nir! Leigh :-)

The Soap Company of Nova Scotia Ltd.
Canada
7 days using the app
BOLD replied October 20, 2021

Thank you leaving us a review. We are so pleased that Nir was there to help you along and in a short time resolve your issue. We are so grateful that you chose Bold!

September 21, 2021

Kelsey from the customer service chat was so helpful and answered my questions, sending me onto next steps for a solution. Thank you Kelsey!

My Senior
Canada
7 days using the app
BOLD replied September 22, 2021

Appreciate the kind words. Praise has been passed along to Kelsey. Thanks for choosing Bold.

April 5, 2021

This review is on set up and installation only. I installed the app and added the code to my theme. But since my coding skills are not expert level, customer service at BOLD took over and installed all the code correctly. I looked through it all today and it is perfect. We are launching our subscription service as a new feature later this week so are excited.

Mission Driven
United States
6 days using the app
BOLD replied April 6, 2021

Thank you for the review. We are thrilled that our team was able to install the code for you and that everything went perfectly. We are so excited for you to use the app!

September 22, 2021

I love the control that BOLD Subscriptions gives to customers for managing their subscriptions. However, once subscribed to a product, BOLD will continue placing Subscription orders for that product even if that product is put in Draft mode, Archived, out of inventory etc. Their suggestions was for me to manually examine every subscription and cancel each subscription for any customers I could find that have that product. We never have the same coffee for more than 4 or 5 months and swap old ones out for new origins all the time. I was hoping that BOLD would give the customer a notification that the product they are subscribed to is no longer in inventory and give them a link to manage their subscription... It's already got the function of allowing a customer to swap or cancel or suspend ...but no way to prevent a subscription from just continuing to run, even when there is no product to ship. I hope there is another Subscription app that gives better control over this type of situation.

I Have a Bean
United States
6 months using the app
January 26, 2021

Customer service was great! The app works fine but it does need some adjustments. They just integrated with Shopify payments so customization is limited at the moment. However, this counts for every other subscription app on Shopify too.

Daily Baby Organics
Netherlands
3 months using the app
BOLD replied February 2, 2021

Thank you very much for the informative review!

May 4, 2021

The app is still charging me even after I cancelled the subscription for at least 2 months. I guess they are living up to their name

Vitabrim Health
Singapore
3 months using the app
BOLD replied May 6, 2021

Very sorry about the experience you had. We want to be sure that we take care of this for you we will look into what happened and get you your refund. Thank you for your feedback.

January 29, 2021

This app is incredibly frustrating with all it's glitches. We have multiple tickets open for close to a month now and the slow response time in rectifying these issues is very unprofessional. It's very disheartening having OUR customers upset at us for YOUR issues, glitches, lack of features and big oversights. PLEASE listen to your customers (me) and fix your app!

FarmacyNow
United States
3 months using the app
BOLD replied February 2, 2021

Thank you for the honest feedback. We apologize for any additional stress for you and your customers. Our team has reached out to speak over the phone regarding the status of the technical issues you are experiencing.

September 20, 2022

I migrated from v1 to v2 thinking it would be better. It was horrible. It is worse than v1. Run away from this subscription app, it will only cause you headache as you scale your business.

1915 Farm
United States
3 months using the app
BOLD replied October 4, 2022

Thank you very much for your honest feedback, I am sorry to hear that you have had a less than positive experience. Your feedback helps us determine areas for improvements and motivates us to do better.

May 25, 2021

Not quite as user friendly as it could be for non-discount subscriber products. (i.e. monthly subscription boxes, product of the month club, etc.)

Tulip Design Co.
United States
About 2 months using the app
BOLD replied May 25, 2021

Appreciate the review. Sorry that our app isn't yet user friendly enough with the referenced features, we'll use your feedback to continue to improve our app. Thanks for choosing Bold.